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Checklist Part 2: The 7 slide PowerPoint presentat...




Checklist Part 2: The 7 slide PowerPoint presentation (this includes a title and reference slide): ? Analyze customer service tools to service to small clients in an economical manner (submit as a PowerPoint). Place three to four bulleted points on each slide Put additional notes in the Notes section of the slide. See the quick step-by-step PPT tutorial in the course. Directions for Submitting Your Assignment: Before you submit your 2-part Assignment, you should save your work on your computer in a location and with names that you will remember. Make sure your Assignment is in Microsoft Word format and MS PowerPoint Complete the two-part Final Project by downloading the Final Project instructions below (PDF). Review the ?APA Simply Stated? PPT presentation as a supplement to the instructions as well. ------------------------------------------------------------------------------------------------------------------- Current Service Plan at OTTP Provide all customers, regardless on the amount of their purchase, frequency of purchase or dollar amount spent per year the same special attention. Our theory at OTTP is that a customer who makes a small purchase today might make a large purchase tomorrow. All our customers receive the same price, convenience and service. Proposed Tiered Service Plan: Mr. MacGibson?s basic thought is to reward their B2B customers who give On-Time Technology Products $100,000 worth of business an end-of-year ?thank you payment? that reflects a 5 percent discount on all yearly purchases. In addition, those customers would receive a commitment to nextday turnaround time on the resolution of all customer service problems. Moreover, the customers who purchase $500,000 or more annually would receive a 10 percent discount and free delivery. The average B2B sale is $25,000.


Paper#10764 | Written in 18-Jul-2015

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