Description of this paper

Dealing with dissatisfied and disgruntled customer...

Description

Solution


Question

Dealing with dissatisfied and disgruntled customers is, perhaps, one of the greatest sources of conflict for retailers. Is Nordstrom's approach to customer service and customer relationship management an appropriate way to defuse or prevent potential conflict situations? 150-200 word limit

 

Paper#12543 | Written in 18-Jul-2015

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