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external executive summary for Verizon communications.




Can you write an external executive summary for Verizon communications. It includes the steep and the porters. It shouldn't be specific to Verizon but be about the communication industry as a whole.;Timestamp;Untitled Question;Internal Factor Analysis Summary (IFAS Table);Identifiers Internal Factors;The Verizon Innovation Program is designed to help our ecosystem of;Weight Rating;Weighted Score;Comments;collaborating companies take wireless technology out of the phone and;S1;S2;S3;S4;S5;S6;S7;Strengths;Global Ecosystem;Employee Training Programs;Real-time applications;Reliable and largest network;Joint Ventures;100% fiber-optic network;Financial Position;S8;S9;S10;Unforgettable slogan;Updated Technology;Corporate governance;0.05;0.10;0.10;4;4;3;0.20;0.40;0.30;integrate it into things unlike phonesdelivering solutions in transportation;healthcare, green energy, education, quality training to their employees.;It's important that Verizon provides wearable computing, and much more.;Employees directly interact with customers, thus impacting revenues.;Verizon is the leader in real-time applications. largest in the United States;The Verizon Wireless 4G LTE network is the enjoy matching download and;With FiOS Internet SpeedMatchSM, customers;delivering service at speeds up to50/50 Mbps. Giving them the power to;upload speeds averaging around 10 times faster than 3G.;Verizon has bought out Vodafone's stake in their joint venture. It now has full;stream movies, play games or upload their favorite pictures, videos and stay;ownership of video chat. Verizon is the only one that's 100% fiber-optic.;connect over the U.S. wireless industry leader in network performance;profitability and cash flow. it is not possible for all to acheive financial;In such a competitive market;growth, however, Verizon has had an increase in revuenue of 4.7 billion;The concept 2012 to 2013;dollars from is said to be inspired by the company's core belief that Verizon;technology helps make people stronger and gives them the power to change;the world.;Mr. McAdams is the current CEO and chairman of the Board. All other;Verizon use resources are independent outsider directors. There;members of the Board to stay afloat with its updated technology is also a lead;director.;W1;W2;W3;W4;Weakness;Subscription-based services (Rhapsody);Calendar of human resource events;Cost of service plans;Video & High bandwidth services;0.03;0.01;0.04;0.01;2;1;2;1;0.06;0.01;0.08;0.01;Many wireless providers offer the smae service for the same price.;Poor methods for recruitment of human labor.;Verizon offers various plans that are highly expensive;Verizon delivers similar servcies as its competitors.;Total;1.00;0.15;0.10;0.03;0.15;0.05;0.10;0.08;4;5;5;5;5;5;4;0.60;0.50;0.15;0.75;0.25;0.50;0.32;4.13;Strategic Factors Analysis Summary (SFAS);Strategic Factors;Weight;Rating;Weighted Score;Short;X;S1;S2;Global Ecosystem;Employee Training Programs;0.10;0.05;4;5;0.40;0.25;S4;S6;W1;W3;W4;Reliable and largest network;100% fiber-optic network;0.10;0.05;0.03;0.04;5;5;2;2;0.50;0.25;0.06;0.08;O1;O2;O4;O5;O6;T2;T3;T6;Gen Y's economic prospects will change the workplace.;Growth rate of population is steadily increasing;Invest in automated machines and robots to replace workers.;US GDP is increasing within the next 5 years;Energy Efficiency is increasing in the industry.;Unemployment Levels is moderate.;Interest Rates highly competitive, with many alternative;The industry isare high.;providers, giving customers a wide choice of suppliers.;0.01;0.1;0.05;0.05;0.08;0.08;0.08;0.08;0.10;1.00;1;5;5;3;4;5;2;3;5.00;0.01;0.75;0.50;0.30;0.32;0.50;0.20;0.24;0.50;4.86;Subscription-based services (Rhapsody);Cost of service plans;Video & High bandwidth services;Duration;Intermediate;Long;X;X;X;X;X;X;X;X;X;X;X;X;X;x;The Verizon Innovation Program is designed to help our ecosystem;of collaborating companies Comments technology out of the;take wireless;phone and integrate it into things unlike phonesdelivering;solutions in transportation, provides quality training to their;healthcare, green energy, education;It's important that Verizon;wearable computing, and much more.customers enjoy matching;With FiOS Employees directly interact with customers, thus;employees. Internet SpeedMatchSM;download and upload speeds averaging around 50/50 Mbps.;impacting revenues. 4G LTE network is the largest in the United;The Verizon Wireless to stream movies, play games or upload;Giving them the power;States, delivering service at speeds up to 10 times faster than 3G.;their favorite pictures, videos and stay connect over video chat.;Verizon is the only one that's 100% fiber-optic.;Many wireless providers offer the smae service for the same price.;Verizon offers various plans that are highly expensive;Verizon delivers similar servciestechnology, which means;Younger excutives use more as its competitors.;opportunity growth for industry. number of wireless;As the population increase, the;customers will increase, providing more industry opportunity.;Decrease cost of labor and human errors.;Establishing resources to accomadate the environment will;Increase consumer spending in this industry.;reduce power consumption and create energy saving;techniques. The are partnered with energy star.;Customers will spend on only the necessities;The future position of Interest rates is unpredictable and may;be good or have many different;Consumersbad for the Industry options for wireless;services.;Strengths (S);S1;S2;S3;S4;S5;S6;S7;S8;S9;Global Ecosystem;Employee Training Programs;Real-time applications;Reliable and largest network;Joint Ventures;100% fiber-optic network;Financial Position;Unforgettable slogan;Updated Technology;Weakness (W);W1 Subscription-based services (Rhapsody);W2 Human resource recruitment events;W3 Cost of service plans;W4 Video & High bandwidth services;S10 Corporate governance;Opportunities (O);O1 Gen Y's economic prospects will change the workplace.;O2 Growth rate of population is steadily increasing;SO Strategies;Verizon can create a joint venture with Virgin Galactic to improve the network;communication service in commercial space travel using their global ecosystem.;With the economic prospects of Generation Y, Verizon can better their financial position;through the knowledge and innovation of that generation.;O3;O4;O5;O6;O7;Investments in updated technology to increase energy and operation efficiency.;With the population growth rate increasing, verizon's has the opportunity to further;expand as the largest and most reliable network.;Use of network communication services to assist in commercial space travel;Invest in automated machines and robots to replace workers.;Energy Efficiency is increasing in the industry.;The growth rates and revenue over the years shows that the industry is profitable.;Going green is a notation that is increasing in the telecommunication industry.;Threats (T);T1 The speed of aging is rapidly arising.;T2 Unemployment Levels is moderate.;ST Strategies their financial position to create products and services to cater to the;Verizon can use;rapidlythe industry is highly competitive, Verizon can use its Fiber optic network to;Since growing aging community;differentiate them from their competitors.;T3 Interest Rates are high.;T4 Cell phone usage while driving.;Catchy marketing campaigns to deter the use of cell phone while driving and at school.;With the growth of real time applications, Verizon could create an app that recognizes;T5 Usage of cellphones in school zone.;when you are in motion to reduce the usage of cellphones while driving.;T6 The industry is highly competitive, with many alternative providers, giving customers;a wide choice to change providers - competitors in this industry provide the same;T7 Low cost of suppliers.;services.;WO Strategies;Verizon can take advantage of the industry profitability by adding an additional feature to;The use of robots and automated machines can overcome the poor recruitment;their subscription-based, video & high bandwidth services as well as decrease their price;activities.;by 1% for these services to give themselves a competitive advantage in this area.;WT Strategies;Verizon can improve Verizon is already the fastest and most the unemployment levels.;service due to pSincetheir recruitment methods to help reduce reliable network, they can;reduce their service plan costs to avoid customers from switching from their rice.;Inventory of Resources, Capabilities, and Competencies with VIRO Analysis;*** Highlighted Items are strengths (green) and weakness (red) on IFAS.;Activity 1:Marketing and Sales;Resources;Volunteer Hours for employees awarded for 50 hours or more;Highly qualified staff with experts such as engineers, scientists, lawyers, and builders.;Technology is updated on a consistent basis;Value;Rareness Inimitable Organization;VRIO sum;Comments;8;8;8;6;5;5;6;4;5;8;7;7;28;24;25;The resource rating is high it motivates the employees.;The resource rating is medium;The efficiency of technology is important so this rating is high;7;8;4;8;6;5;7;6;6;4;7;5;8;7;7;6;27;24;25;25;The capability rating is high.;The capability rating is medium reliability for the customers.;This impacts their competitive advantage.;Good customer service skills medium rating.;8;8;7;6;6;4;5;5;4;7;8;6;26;27;21;8;7;7;10;32;The competency rate is medium.;This is one of the company strength the rating is high.;This rating is low;The rating is high this gives the company a competitive advantage.;10;6;4;9;29;9;2;2;5;18;Total number of Verizon Wireless retail customers 90.7 million (Statistic Brain;2012).;10;5;4;9;28;Total number of Verizon Wireless wholesale and other customers 17 million (Statistic;Brain, 2012).;10;7;6;8;31;9;8;6;8;31;Capabilities;Promoting the mobile app through advertising.;4G Lte Network and its reliability;Customer plans are expensive;Strong Customer support team;Competencies;Build the best 4g network in the country;Reliability;Working with strategic partners;Innovation is a core competency;Activity 2: Service;Resources;Verizon Wireless has 107.7 million customers (Statistic Brain, 2012).;Verizon has 195,400 employees (Statistic Brain, 2012).;Average number of calls connected per day 1 Billion (Statistic Brain, 2012).;Total number of text messages sent annually by Verizon Wireless customers 780;billion (Statistic Brain, 2012).;The customers matter.;Employees help accomplish the goal, but the training for new staff is;also easily accomplished.;The customers matter.;The customers matter.;The more calls are made, the more service Verizon provides.;The more texts are made, the more service Verizon provides.;9;5;4;7;25;Verizon Wireless' slogan is "That's Powerful", a slogan that is also used in other;Verizon assets (Wikipedia, 2014).;10;9;9;9;37;Capabilities;Get It Now (sometimes called GIN in user forums) is Verizon Wireless;implementation of Qualcomm's BREW technology, allowing a user to download and;use applications on a Verizon Wireless Get-It-Now-enabled phone (Wikipedia, 2014).;10;10;7;8;35;Within Get It Now, Verizon has implemented an A-GPS navigation application, VZ;Navigator, that works for the most part like a standalone A-GPS unit (Wikipedia;2014).;8;4;2;8;22;Also within Get It Now/Media Center is V CAST, Verizon Wireless' high-speed;audio, video on demand, and entertainment delivery system (Wikipedia, 2014).;9;6;2;8;25;A subscription-based service which allows access for $9.99 per month for unlimited;song downloads to a person's computer using the VCast with Rhapsody software;(Wikipedia, 2014).;7;5;2;8;22;Backup Assistant is a white-label product that backs up the mobile address books of;Verizon Wireless subscribers (Wikipedia, 2014).;9;4;2;8;23;Competences;Verizon Wireless operates the nation's most reliable and largest wireless voice and;data network, serving 87.7 million customers (Verizon, 2009).;10;9;10;10;39;Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and;Vodafone (NYSE and LSE: VOD) (Verizon, 2009).;9;9;10;10;38;Verizon Wireless' ongoing commitment to building the best networks in the country is;essential as the company rolls out its 4G LTE network (Verizon, 2009).;10;9;10;10;39;Activity 3: Firm Infrastructure;Resources;Highly exerienced and visionary leadership;A large number of suppliers that include big names like Samsung, LG, Blackberry;Motorola, Nokia and Palm;9;7;7;8;31;9;7;7;8;31;9;8;7;10;34;9;8;8;10;35;9;4;3;7;23;8;4;4;8;24;8;3;3;7;21;9;8;9;9;35;9;8;8;10;35;9;9;8;9;35;9;8;9;10;36;3;1;10;8;22;This calenders and its events are more valuable to job and local seekers;than customers. Many firms have similar resources so it is not rare and;very imitable. Verizon uses its website and local advertising to exploit;these resources;10;3;9;10;32;Employees are the greatest asset to human resource management.;Many employees can create value by providing the companies services;and meeting customer demand. Many major competitors have;hundreds of thousands of employees. Therefore, this resource not rare;and imitable.;With 150 locations across North America, Latin America, Europe/Middle East/Africa;and Asia Pacific, you'll find opportunities to work with people who share your affinity;for technology (We Are Global).;10;5;10;10;35;We believe that the global operations of Verizon is a tangible asset. In;regards to human resource management, this resource is highly;valuable because it does not limit access to customers. Many;telecommunication firms have a global presence so this resource is not;rare and very imitable.;Capabilities;Verizon offers targeted training to veterans and transitioning soldiers with our Cell;Tech Training Program so they can hit the ground running in a successful career with;us (We Salute You).;10;7;5;10;32;Verizon Wireless uses a Customer Service New Hire Training (NHT) Scorecard to;monitor new hire performance at 30, 60, 90, and 120 days post-training. New hires are;scored on Entire Rep Performance, Quality, First Call Resolution, and Average;Handle Time' (Freifeld, 2012).;8;5;5;8;26;In 2012, Verizon has "990 courses offered as instructor-led classroom sessions, 337;courses offered as instructor-led virtual classroom sessions, and 11,400 courses;offered as online-self-paced modules" (Freifeld, 2012).;8;7;5;10;30;6;3;5;10;24;Continuously impressive financial growth;This is a capability unique to Verizon.;Other providers offer the same capability.;Video and other high-bandwidth services;Customer relationship maangement system that reduces negative interactions and;provide customers only with positive experiences;Startegic global differentiation;Activity 4: Human Resource Management;Resources;Verizon has a calendar of human resource related events including of open house;college recruitment, career fair,and interview sessions (Calendar).;VZLearn is used to deliver online training/assessments, schedule classroom/distance;learning sessions;Competences: publish course catalogs, track participation/learning history, and;provide completion reports (Freifeld, 2012).;Maternity leave, flexible work arrangements, adoption assistance and day care;Verizon is untouchable in the areas of competences.;Verizon is untouchable in the areas of competences.;Verizon is untouchable in the areas of competences.;Imitable but difficult to imitate;A very important resource;Not easily achievable for all;Imitable so score is low;Score low due to presence of competitors delivering similar services;Score low due to presence of competitors delivering similar services;Efficiently managed supply chain provides a disinct competitive;advantage also difficult to imitate;A very important source of competitive advantage;Provides the special benefit of customer loyalty;Generates a distinct advantage in the global market;In 2013, Verion communication has 176,800 employees (Forbes).;At our Call Centers, Retail Stores, Corporate offices and Innovation Centers, there are;many ways to find your fit and grow your career" (We Are Global).;Other providers offer the same capability.;A source of competitive advanage;Competencies;Supply chain management;Quickest to adopt latest technology, always a step ahead of competitors;Other providers offer the same capability.;Other providers offer the same capability.;A diverse pool of highly skilled employees;Capabilities;High efficiency for data services with 4G LTE;High-quality platform for delivering broadband services, streaming;This is a very valuable asset to Verizon. It is what they are known for.;Verizon is organized to provide specialty to veterans and military;recruits. Verizon could be at an advantage. However, many other;major competitors target training to military personnel. This would not;be hard for other competitors to imitate.;This evaluation system is not rare or difficult to imitate. It brings value;to customers by ensuring employee are qualified.;This capability allows employees to customize their training. As a;result, employees will be more receptive to training and thus be a value;to customers.;Verizon's many business units allows it to exploit its resources.;Staffing of these units offers convenience of shopping, customer;service, and information needs related to Verizon.;This capability allows employees to customize their training. As a;result, employees will be more receptive to training and thus be a value;to customers.;This award shows that the corporation as a whole values the mothers;10;3;6;8;27;discounts are just a few examples of the benefits that Verizon offers its employees.;And they're only part of the reason why Verizon has again been named one of the;Working Mother 100 Best Companies for the 13th consecutive years (Thirteen Years;Running).;8;10;7;8;33;Training Magazine, 'Best in Employee Training' is awarded to Verizon as No. 1 in;2012 and 2013, and has made the publications list for 12 years, making it the only;communications company to be in the Hall of Fame. The Training annually rates how;well companies evolve employee development to support business goals(Award and;Recognitions).;10;8;7;10;35;Verizon Wireless training programs strives to achieve four specific goals. They are to;1) motivate employees to learn through incentives, 2) establish training goals that;align with company business objectives, 3) provide a strong combination of training;methods, and 4) ultimately help the company deliver better service to our growing;customer base (Haller).;10;5;4;10;29;Verizon organizes its resources to achieve these goals. As a result, well;trained employees will prove better services to customers. Many;companies have similar goals for their employee needs. However, it is;hard to imitate the specific employee goals Verizon is organized to;achieve.;10;7;5;10;32;Verizon invest in the recruitment of veterans and military personnel to;have an advantage in its work force. It would not be hard to imitate but;many other competitors do not focus on recruiting military personnel;to their labor force.;10;5;4;10;29;10;2;2;10;24;10;5;4;9;28;10;7;6;8;31;Verizon ranked No.2 on the EDGE Best for Vets 2014: Employers List for excellence;in military recruiting and hiring practices (Award and Recognitions).;Activity 5: Technology;Resources;Verizons super-fast 4G LTE network is the most reliable and in more places than any;other 4G the 100% fiber-optic network that powers FiOS, you LTE. level of speed and;Through LTE network. Only Verizons 4G network is 100% get a;Covers over cable of Americans (Verizon, 2014).Verizons super-fast 4G LTE;capacity that 97% can't always compete with (Verizon, 2014).;network is the most reliable and in more places than any other 4G LTE network.;Verizon's global Internet network is one of the most expansive in the world (Verizon;Only Verizons 4G network is 100% LTE.;2014).;Covers over 97% of Americans (Verizon, 2014).;Verizon Digital Media Services is helping businesses manage and distribute their;branded content to audiences globally (Verizon, 2014).;Capabilities;The Verizon Wireless 4G LTE network is the largest in the United States, delivering;service at speeds up to 10 times faster than 3G (Verizon Wireless, 2014).;and caretakers of their labor force. it is rare and not very imitable that;major competitors would make similar investments in to the needs of;this group of the labor force.;Verizon is leading its industry in employee training. As a result;Verizon business goal will be positively impacted by happy customers.;10;9;7;8;34;Verizon's latency, consistent throughput and high reliability are huge advantages for;multimedia communication, media consumption and interactive gaming (Verizon;Wireless, 2014).;10;5;2;8;10;6;2;8;9;10;10;39;9;9;10;10;38;10;10;9;5;10;5;10;9;39;29;Helping the success of businesses.;This is a capability unique to Verizon.;26;10;The largest globally.;25;Verizon Wireless network was built to deliver an unparalleled customer experience;and to be a reliable source of communication during emergencies (Verizon Wireless;2014).;Its the most reliable network.;FiOS is faster than cable.;Competences;Provides a global ecosystem with inherent mobility (Verizon Wireless, 2009).;Creates a platform upon which to build and deploy the products and services of today;and those of tomorrow (Verizon Wireless, 2009).;Reduces cost per bit through improved spectral efficiency (Verizon Wireless, 2009).;Supports real-time applications due to its low latency (Verizon Wireless, 2009).;Other providers offer the same capability but not as well.;Other providers offer the same capability.;Verizon is a leader in this industry.;Verizon has continuing innovation.;Cost effective efficiency.;Responds to the desires of the people.;External Factor Analysis Summary (EFAS Table);Identifiers;O1;O2;O3;O4;O5;O6;O7;O8;External Factors;Opportunities;Gen Y's economic prospects will change the workplace.;Growth rate of population is steadily increasing;Use of network communication services to assist in commercial space travel;Invest in automated machines and robots to replace workers.;US GDP is increasing within the next 5 years;Energy Efficiency is increasing in the industry.;The growth rates and revenue over the years shows that the industry is profitable.;Going green is a notation that is increasing in the telecommunitcation industry.;T1;T2;T3;T4;T5;T6;T7;Threats;The speed of aging is rapidly arising.;Unemployment Levels is moderate.;Interest Rates are high.;Cell phone usage while driving.;Usage of cellis highly in school zone. many alternative providers, giving customers a wide choice of;The industry phones competitive, with;suppliers.;Low cost to change providers - competitors in this industry provide the same services.;Weight;Rating;Weighted Score;0.15;0.10;0.01;0.10;0.08;0.10;0.08;0.03;5;5;1;3;4;5;3;3;0.75;0.50;0.01;0.30;0.32;0.50;0.24;0.09;Comments;Younger excutivesincrease, the number of wireless;As the population use more technology, which;means opportunity growth for industry.;customers will increase, providing more;industry opportunity. Trend is now set back due to;Long term opportunity.;recent events.;Establishing resources to accomadate the;Decrease cost of labor power consumption;environment will reduceand human errors. and;Increase consumer spending in this industry.;create energy saving techniques. The are partnered;with energy star.;Industry growth is steady.;Reducing emission and pollution creates a healthier;environment.;0.03;0.10;0.08;0.01;0.01;0.10;0.02;2;2;3;1;1;5;3;0.06;0.20;0.24;0.01;0.01;0.50;0.06;The older population are not as technology savy as;the younger population and may not require the use;of wireless services as much.;Customersposition of Interest rates is unpredictable;The future will spend on only the necessities;andcustomer doesor bad for school zonesapp that;If a may bephone towers in the Industry is;Having cell good not choose to use the;the company provides, other lives not 100 percent;something that the industry is still are at risk.;about.;Consumers have many different options for wireless;services.;Competition is heavy because the cost to switch;providers is fairly low to the cosumers.;1.00;3.79;View Full Attachment;Additional Requirements;Min Pages: 1;Max Pages: 2;Level of Detail: Show all work


Paper#16024 | Written in 18-Jul-2015

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