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Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 1. The second 15 questions cover the material in Chapter 2. Be sure you are in the correct Chapter when you take the quiz.;? Question 1;The quality revolution is most related to;? Question 2;The three issues that are at the core of operations management include all of the following except;? Question 3;Which of the following is the correct sequence describing the evolution of operations management?;? Question 4;Which of the following is not a key activity of an operations manager?;? Question 5;Support processes would typically include all of the following except;? Question 6;The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on;? Question 7;Which is generally related to service operations?;? Question 8;A customer benefit package (CBP) includes;? Question 9;Which one of the following has the lowest goods content?;? Question 10;Which of the following would be the lowest in goods content and highest in service content?;? Question 11;A golf simulator in a retail sports store is an example of;? Question 12;In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?;? Question 13;Computer software would be an example of;? Question 14;A value creation process could be any of the following except;? Question 15;Service management skills would include all of the following except;? Question 16;A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.;? Question 17;Which of the following generally does not result from vertical integration?;? Question 18;? Question 19;The first, second, and third waves of outsourcing experienced by the U.S. are;? Question 20;When break-even analysis is applied to an outsourcing decision, the breakeven quantity is;? Question 21;The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?;Question 22;In the value chain model for a hospital, patients, drugs and staff would be considered;Question 23;is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.;? Question 24;integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.;? Question 25;From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered;? Question 26;For a restaurant, order-taking, bill payment and home delivery would be considered;? Question 27;Which of the following is not normally considered a variable cost?;? Question 28;Which of the following is not a component of a value chain?;Question 29;Outsourcing is;? Question 30;A competitively dominant customer experience is often called a


Paper#17551 | Written in 18-Jul-2015

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