Question;You work for a company that sells medical supplies to the general public: crutches, bandages;wheelchairs, physical therapy bands and balls, OTC medicines, slings, anything a person can use;at home. One afternoon, a customer comes in and is visibly upset. He bought some crutches;from you that broke six weeks after he bought them. Your store guarantees products for 30 days;after purchase with receipt. Since the product was good for 30 days, he didnt keep the receipt;but now he has a problem and he is pretty sure you arent going to fix it. He is already upset;about the fight he anticipates in order to get new crutches. You werent the salesperson who;waited on him and you know that crutches are fairly generic, he could have actually bought them;anywhere and they would look the same.;a.;What would you hope to be able to do as an employee?;What would you expect to accomplish based on experiences you have;actually had as an employee?;b.;If you were the boss, what instructions would you give employees as a;general rule for defective merchandise?;c.;d.;If you were the customer, what would you consider fair?
Paper#18461 | Written in 18-Jul-2015Price : $17