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BUS 100 Exam #3 Chapters 10, 11, 12




This test is 50 multiple choice questions worth two points each for an exam total of 100 points. You are;to turn this in at the beginning of class. Make sure all answers are entered onto SCANTRON 882-E for;grading. Good luck!;1.;The personal satisfaction people feel when they have done a job well is a(n) __________ reward.;a);b);c);d);2.;Rewards that come from someone else in recognition of good work are _________ rewards.;a);b);c);d);3.;extrinsic;intrinsic;secondary;extraneous;The Hawthorne studies concluded that worker motivation;a);b);c);d);5.;conditional;self-actualized;extrinsic;secondary;Maureen's supervisor was so impressed by her work that he named her the employee of the month. This;praise from her supervisor is an example of a(n) _________ reward.;a);b);c);d);4.;cognitive;extrinsic;physiological;intrinsic;increased when managers applied the scientific management approach.;was most affected by monetary incentives.;improved when employees felt like their ideas were respected.;was mainly determined by physical working conditions such as lighting, temperature, and humidity.;The most important impact of the Hawthorne studies was that it;a) helped managers find the level of lighting associated with optimum productivity.;b) showed that employees could be programmed like machines to perform simple repetitive tasks, and;thus led to the development of assembly lines.;c) changed the direction of research away from Taylor's scientific management toward the study of;human-based management.;d) showed that physical working conditions have no impact on worker productivity.;Page 1 of 11;BUS 100: Introduction to Business;SPRING 2013;6.;The concept that a hierarchy of human needs could be used to explain motivation was developed by;a);b);c);d);7.;esteem;self-actualization;physiological;safety;Melody has worked as a secretary at Consolidated Freight Handling for ten years. Although she earns a;good salary and has made friends at work, she has been passed-over for promotion twice and feels that;no one appreciates her abilities and skills. Melody is concerned with satisfying her;a);b);c);d);9.;Abraham Maslow.;Frederick Taylor.;Douglas McGregor.;Frederick Herzberg.;Jackie had been very pleased with her part-time job at a local convenience store until a recent incident;occurred. During Jackie's shift, the store was burglarized. Although no one was hurt, Jackie now feels;uneasy and fearful during her late night shift. She is so nervous and worried that she is having a hard;time concentrating on her work and is thinking about quitting. Management needs to be aware of Jackie's;unmet _______ needs.;a);b);c);d);8.;Professor Simmons;Exam #3;Chapters 10, 11, 12;physiological needs.;social needs.;safety needs.;esteem needs.;Jacob recently returned from a tour of duty in Iraq, where he served with the U.S. Army's 1st Infantry;Division. Sitting at the kitchen table in his parent's home, he listens to his mom spend several hours;making plans for a Caribbean cruise with her a new group of friends. He hears about his sister's recent;promotion at work, and about his Dad winning the "Innovator of the Year" award at his company. He;reflects back on the lives of the people he has just left - their nightly fears of mortar attacks, their need to;boil the drinking water on a daily basis, and, the children that flocked around him begging for something;to eat. As he tries to concentrate on his business management text, he recognizes strong correlations;between Maslow's hierarchy of needs theory and his present and past environment. He concludes;a) His mom is motivated to satisfy her social needs, his sister is probably working toward her selfactualization needs, and the Iraqi citizens have a strong desire to develop their self-esteem needs.;b) His mom is motivated to satisfy her self-esteem needs, his sister is probably working on her social;needs, and, the Iraqi citizens have a strong desire to develop their physiological and their safety needs.;c) His mom is motivated to satisfy her social needs, his dad and sister are working on self-actualization;needs, and the Iraqi citizens have a strong desire to develop their physiological needs and safety needs.;d) His mom is motivated to satisfy her self-actualization needs, his dad and sister are probably working;on their self-esteem needs, and the Iraqi citizens have satisfied their physiological needs, but definitely;have safety issues to satisfy.;Page 2 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;10. Herzberg found that good pay;a);b);c);d);was the strongest motivator.;was a significant motivator, but not as important as job security.;was a hygiene factor rather than a motivator.;had no effect on worker attitudes.;11. ________ used the terms Theory X and Theory Y to describe different attitudes managers have about;employees.;a);b);c);d);Robert Colby;Elton Mayo;Douglas McGregor;Victor Vroom;12. Theory Y managers prefer;a);b);c);d);to closely supervise their employees.;micro-management and a strong degree of control over subordinates.;empowerment and letting employees design solutions.;limited authority, but a significant amount of responsibility given to employees.;13. In analyzing the differences among Theories X, Y, and Z managers, it is appropriate to assess that;a) Theory Z managers believe that employees prefer to be directed.;b) Theory Z managers understand that workers prefer to work by themselves, and will do their best work;individually as opposed to with a team of others.;c) Theory Z managers believe that getting employees more involved in work-related decisions will;generally increase productivity.;d) Theory Z managers believe that decision making is not part of an employee's responsibilities.;14. The purpose of management by objectives is to;a) enable top management to set goals for the entire organization.;b) simplify the jobs of middle management by providing them with predetermined goals and objectives.;c) help employees motivate themselves with a goal-setting model that involves, discussion, review, and;evaluation by management and employees.;d) allow employees to set their own goals without consulting with management.;15. Reprimands, pay reductions, and suspensions are all examples of;a);b);c);d);hygiene factors.;equity adjustments.;shock therapy tactics.;negative reinforcement.;Page 3 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;16. _____________ is the process of evaluating human resource needs and then recruiting, selecting;developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational;goals.;a);b);c);d);Staffing;Performance evaluation and response;Human resource management;Job analysis;17. __________ workers have a higher skill level than their current job requires.;a);b);c);d);Structurally unemployed;Frictionally unemployed;Contingent;Underemployed;18. Frank Lehman is a human resource manager at a major corporation. If Frank's company is like most;firms today, which of the following statements about Frank's job is likely to be the most accurate?;a) Most of Frank's time will be devoted to clerical duties such as processing payroll checks and keeping;employee files updated.;b) Frank's job will be simpler in the future than it was in the past, because the percentage of new workers;entering the labor force who are poorly educated and unprepared for work is slowly but steadily;declining.;c) Government laws and regulations concerning hiring, worker safety, pay, and unionization will make;Frank's work complex and challenging.;d) Frank and his fellow human resource managers will be given complete responsibility for performing;all human resource functions within the organization.;19. Title VII of the Civil Rights Act of 1964;a) gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed.;b) prohibits firms from using employment testing as a means of selecting employees and determining;which employees should be promoted.;c) requires all firms with over 100 employees to have an affirmative action plan.;d) prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring;firing, training, and compensation.;20. The Civil Rights Act of 1991;a) declared affirmative action plans unconstitutional.;b) requires any firm with over 600 employees to file an annual report with the Department of Labor;identifying the steps it has taken to eliminate discriminatory practices.;c) allows victims of discrimination to seek punitive damages.;d) is the first law to declare reverse discrimination illegal.;Page 4 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;21. The Family and Medical Leave Act;a) provides paid leave for women who choose to stay home with newborn infants.;b) provides unpaid leave of up to 12 weeks for males or females for the birth or adoption of infants, or in;the case where it is necessary to care for an immediate family member who may be ill.;c) provides unpaid leave of up to 6 weeks for couples (male or female) who have a new baby.;d) was recently eliminated by the Supreme Court due to an employment shortage.;22. According to U.S. business law, accommodation means;a) treating all employees fairly.;b) making certain that if one employee gets medical leave during a fiscal year, that all other employees;get an equal amount of leave during the year.;c) careful consideration before firing someone and hiring two younger persons to replace him/her.;d) providing services for employees according to their special needs.;23. Ben, a 44-year middle manager at a well-known advertising firm, just lost his job. The company;downsized due to a significant loss of clients during the last recession. Although Ben's work was;considered exemplary in many ways, and his staff had won awards with their creative work, the company;decided to let Ben go instead of another middle manager who was also a minority. In a business setting;we call this occurrence __________________.;a);b);c);d);reverse discrimination;forward discrimination;affirmative action;affirmative control;24. Minnie A. Dent is completing her thirtieth year as a bus driver. Her company recently told her that she;would be required to retire within the next two years because she had reached the age limit for mandatory;retirement. Minnie wants to fight this ruling based on a claim of age discrimination. Which of the;following statements about this case is most accurate: According to the;a) Employment Rights and Responsibilities Act, Minnie has every right to keep her job as long as she;has not been convicted of a moving traffic violation while performing her job.;b) Affirmative Action Enforcement Act, Minnie has no right to keep her job, because she is not one of;the groups that qualify for special protection.;c) Fair Labor Standards Act, Minnie may be able to keep her job, but the company can require her to;pass an annual vision and hearing exam as a condition of continued employment.;d) Age Discrimination in Employment Act, Minnie can be required to retire at a certain age, because she;is in an occupation where evidence exists that ability to perform the job diminishes significantly with;age.;Page 5 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;25. The first step in the human resources planning process is to;a);b);c);d);prepare a forecast of human resource needs.;assess future labor demand.;prepare job specifications for each position within the organization.;prepare a human resource inventory.;26. A __________ is a two-part process. One part explains what an employee would actually do at various;jobs.;a);b);c);d);job analysis;performance appraisal;job assessment;job title review;27. Which of the following is an essential element of a job description?;a);b);c);d);the minimum educational qualifications workers must have to fill the position;working conditions and responsibilities;the skills required to hold the position;the age of the person that should hold the job;28. CareerBuilder and the Monster are examples of;a);b);c);d);web browsers.;career interest surveys.;Internet services firms can use to recruit employees.;magazines that list job opportunities by skill requirements and geographic location.;29. It is sometimes advantageous to hire from within because it _________.;a);b);c);d);eliminates the need to meet affirmative action regulations;ensures that the best qualified person gets the job;is less costly, and helps maintain employee morale;allows the firm to effectively use the "employment at will" strategy;Page 6 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;30. Danielle relies on summer earnings to fund her next year at the university. When she tried to get her old;high school summer job back at local Cool Rags Clothier, she learned that the manager no longer hires;college students during the summer months. Which of the following strategies do you recommend that;Danielle pursue?;a) Contact temporary staffing companies.;b) Realize that Cool Rags always needs more sales associates in the summer, and stay in contact with the;management just in case.;c) Look for a permanent position, and quit as it gets closer to the time when you will return to the;university.;d) Seek the services of a resume consultant, and pay to access a variety of employment tests so that you;are prepared when the next job opportunity arises.;31. When Zoe began her Ph.D. program at Vanderbilt University, she was immediately assigned to a female;who would serve as a coach and guide to shorten the learning curve and help Zoe meet the;right people who could enhance her career. Her program also required __________, where she would;spend four to six weeks in different labs, gaining experience and exposure to a variety of research in her;field of study.;a);b);c);d);mentor, off-the-job training;journeyman, network;understudy, vestibule training;mentor, job rotation;32. Backstreet Books, an eclectic bookstore on a large college campus is owned by a large bookstore chain.;Corporate HR knows that sexual harassment in the workplace is a serious issue. In order to provide;consistency in its effort to train employees about sexual harassment, HR management created;Employees have a flexible time period when they can log-on and receive exactly the;same training as employees in all of the company owned and managed bookstores.;a);b);c);d);online training;off-the-job training;vestibule training;simulation training;33. Bob says he has achieved his "dream job". As an engineer for a major defense systems company, he is;responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions;that a professional may experience if he/she uses the equipment in a real-life situation. He spends several;hours each day performing ___________.;a);b);c);d);vestibule training exercises;apprenticeship training exercises;distance learning training exercises;simulation training exercises;Page 7 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;34. Human resource managers at Tri Max, Inc. want to encourage teamwork and are looking for a better way;to compensate members of teams. One approach they are considering is a skill-based system. Which of;the following statements about this type of pay system is most accurate?;a) Skill-based systems are unlikely to work with teams because they are designed to encourage;individual initiative rather than teamwork.;b) A skill-based system is a very effective way to pay teams because this approach makes it easy to;correlate skill acquisition with the bottom-line gains of the company.;c) A skill-based pay system works well in many cases, but employees tend to resist this approach since it;affects only bonuses, which are not guaranteed, rather than base pay.;d) Team members have base salaries, but they are additionally compensated according to the number of;new skills they acquire as a team.;35. While talking with a group of family and friends, Jeanne mentions that she was offered an impressive;golden handshake by her employer. Which of the following statements is she most likely to make next?;a);b);c);d);That will teach those guys to discriminate against me.;It's great to work for a company that encourages employees to further their education.;I've already looked into using some of the money to go on a trip to Europe when I retire.;Of course, I would have really preferred to receive money, but just knowing that top executives will;take the time to recognize my accomplishments, makes me feel better about my work.;36. Dan works for ElekTek, a firm producing sophisticated electronic equipment used in state-of-the-art;security systems. Dan is happy to see that the value of ElekTek's stock has reached $47 per share;because certain employees (including Dan) have the opportunity to buy a given number of shares of its;stock for $30 per share for the next year regardless of how high the market price goes. ElekTek is;offering some employees a;a);b);c);d);stock annuity plan.;stock reinvestment plan.;stock dividend.;stock option plan.;37. Janey worked in the student bookstore of a community college. The store was quite large and offered a;variety of food items and paraphernalia besides books and school supplies. Although she liked the retail;atmosphere, there was little opportunity for advancement because the three persons in management;positions were doing well in their jobs and not planning to retire very soon. When the College opened a;new branch, Janey seized the opportunity to be reassigned to the new location and manage the smaller;operation. Her change was not a promotion, it was considered a(n) _________, however, it served to;improve her morale because she was performing more tasks and had greater responsibility than at the;previous bookstore.;a);b);c);d);advancement;vertical move;forward shift;lateral transfer;Page 8 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;38. The union movement in the United States was an outgrowth of the economic transition caused by the;a);b);c);d);Revolutionary War.;Great Depression.;Industrial Revolution.;passage of antitrust legislation by the federal government.;39. __________ are workplaces with undesirable, and often unsafe and oppressive working conditions.;a);b);c);d);Treadmills;Flopshops;Steamshops;Sweatshops;40. The Industrial Revolution was characterized by a(n);a) increased emphasis on production, resulting in longer hours and less job security for most workers.;b) migration of manufacturing jobs from the Midwest and Northeast to the South as firms began locating;in areas where labor costs were lower.;c) rapid improvement in the wages and working conditions of most workers, resulting in a decline in the;need for labor unions.;d) movement away from scientific management, and a greater acceptance of the ideas of Herzberg and;Maslow.;41. The _________ Act established the National Labor Relations Board.;a);b);c);d);Wagner;Taft-Hartley;Norris-LaGuardia;Fair Labor Standards;42. The primary purpose of collective bargaining is to;a);b);c);d);ensure worker participation in setting the goals and objectives of the company.;establish and communicate clear guidelines for performance appraisals.;limit the authority of management to set job categories and direct worker activities.;negotiate a labor-management agreement that both the union and management are willing to accept.;43. ___________ is the use of a third party to encourage labor and management to continue negotiating in an;effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.;a);b);c);d);Arbitration;Mediation;Reconciliation;Intercession;Page 9 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;44. Anna believes that her manager violated the terms of the negotiated labor-management agreement when;he required her to report to work on a holiday. She has discussed her concerns with her shop steward and;he agrees with her. It is likely the steward will encourage Anna to;a);b);c);d);start looking for another job in a right-to-work state.;contact the local chapter of the ACLU.;send a letter of protest to the president of the union.;pursue a grievance over the interpretation of the labor contract.;45. If management and union officials cannot resolve a grievance, a(n) _________ is asked to listen to the;arguments of each side and to make a decision that both sides will have to comply with.;a);b);c);d);confirmer;counselor;arbitrator;mediator;46. When union members who have a dispute with a company walk around outside the firm's place of;business carrying signs and talking to the media and public about their concerns, they are using a tactic;known as;a);b);c);d);boycotting.;estopment.;striking.;picketing.;47. Under the provisions of the Taft-Hartley Act, the president can ask for a(n) ___________ to prevent a;strike in a critical industry.;a);b);c);d);arbitrator;cooling-off period;open shop agreement;temporary take over by the federal government;48. _____________ is the demand for equal pay for jobs requiring similar levels of education, training, and;skill.;a);b);c);d);Affirmative action;Compensation by objectives;Equal opportunity pay;Comparable worth;Page 10 of 11;BUS 100: Introduction to Business;SPRING 2013;Professor Simmons;Exam #3;Chapters 10, 11, 12;49. At Hottie Potatee, the famous potato bar chain, the CEO, CFO, and COO are each paid a salary and;stock options. As with other large, publicly traded companies, the strategy behind structuring executive;compensation packages in this way is;a) Stock options are paid out of after tax earnings. The company has already paid taxes on these earnings.;b) The practice keeps executives from earning more than 20 times the pay of the average company;employee.;c) It conveniently eliminates golden parachutes and other incentives.;d) It becomes an incentive because when profits go up, stock prices usually go up.;50. Tom Dash works as a researcher studying the effects of alcohol and drug abuse at a large research;university on the east coast. The alcohol center's mission statement reads, "Our mission is to conduct;coordinate, and promote basic and clinical research on the causes, prevention, and treatment of;alcoholism and alcoholic disease." Looking forward, which of the following statements are you likely to;agree with?;a) Tom's work, although impressive will not have any short-term or long-term effect on the cost of labor;in the U.S.;b) The U.S. has seen significant declines in alcohol and drug related issues in the work place. Tom would;better serve the business world by working on AIDS related diseases.;c) Illegal drug use is more of a problem than alcohol in terms of the number of work-related accidents;that these problems cause. Tom should know, though that the baby boomers are the major drug users;and they are retiring.;d) Tom Dash's work is greatly needed by business and industry. Alcohol and drug use continue to be on;the rise and present serious work related costs to businesses across almost all industries.;Please write this honor pledge on the back of your Scantron;I pledge I have neither given nor received assistance on this exam outside of my own materials.;This work is solely my own.;Then sign your name.


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