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kaplan mt450 unit 10 discussion

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Topic;Discussion Topic: Think of an example in which you were treated poorly by a company.;Assuming you choose not to buy any more of that company?s products or services, approximately what is the present value of the revenue that company has lost?;Next, think of a company that has provided great customer service to you.;What did it do? How did it go beyond what you expected?;What do companies have to do to get employees to deliver such service?

 

Paper#19673 | Written in 18-Jul-2015

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