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Unit 1 Assignment: Defining a Business Process;Your book proposes a business process management (BPM) model that consists of 10 phases. As you learn about each of these phases, you will be applying the concepts to a specific business process.;You will select the process you will use in this Assignment. You will prepare the foundation for your project by identifying a real-world organization that would benefit from applying the business process management (BPM) model in the workplace. You may select the organization where you currently work OR where you previously worked. If possible, you should strive to choose an organization and process that you have knowledge about. If you select an organization that you do not have direct contact with, be sure you can gather sufficient information (via the library, the Internet, or by interview) about the organization and its operations.;It is important to select a process that will provide a good basis for applying the various phases that you will be learning. To get a better understanding of what is coming up, it is recommended that you carefully read the two and a half page summary of the 10 phases that starts on page 106. This may give you an idea of what type of questions you will be asking about the process you select.;For this Assignment, write a paper that includes the following components (use the subheadings below);Organization;Identify and provide details regarding the organization for which you will be presenting information about the BPM model. Include the company name, location, size, and primary business area (What does the business do?). Also, describe what connection you have to the organization, if any. If not, explain how you will gather information about their operations.;Process;Describe the business process that you have selected, as you did in the discussion. Clearly state;1. The objective of the process.;2. The scope (Where the process begins and ends).;3. A brief description of those involved.;In order to ensure the process you select is rich enough to support this project, your answer to the items in the following checklist must be ?yes.?Briefly explain each item;? Significance: Does this process have some strategic significance or a significant impact on the operations of the organization?;? Scope: Does this process have various stakeholders, in addition to multiple people involved in its execution?;? Clarity: Is it possible to identify and list the steps in this process, from beginning to end?;? Outcomes: Are there specific goals and deliverables associated with this process that can be listed and measured?;Justification;1) Why should the company undertake a BPM project on this process (what are some triggers)?;2) How can this business or organization benefit the BPM model?;Grading note:In the grading rubric below, you will see a section on analysis andcritical thinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms, without applying the concepts and analyzing your specific project, may get you points in the content section, but you will lose points in the analysis section.;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as;Username-MT400- Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-;Unit 1.docx). Submit your file by selecting the Unit 1: Assignment Dropbox by the end of Unit 1.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 pointsnit;10 Assignment: BPM and Global Competitiveness;In this Assignment on case analysis of two global companies implementing BPM, you will engage in developing the following professional competencies;?Global awareness;For this Assignment, respond using the critical elements below;Critical Elements;? Write your original response in Standard American English, paying special attention to grammar, style, and mechanics.;? Respond to the questions in a thorough manner, providing specific examples of both the expected benefits and the risks/issues.;? Ensure that your viewpoint and purpose are clearly stated.;? Demonstrate logical and appropriate transitions from one idea to another.;? Your paper should be highly organized, logical, and focused.;In this Assignment, you will analyze cases 1 and 2 from the chapter and respond to questions related to the role of BPM in global competitiveness.;1. Case 1 describes a global automotive component company. There were issues that limited the company?s ability to be more competitive in the global marketplace and they were able to address these through a BPM project. What were these issues and what were the expected benefits from BPM to help them become more competitive?;2. How do you assess their success? If you think they are doing well, what were the critical success factors they were able to implement? If they are not doing well, why not (what are the risks they failed to mitigate?);3. Case 2 describes Unilever?s transformation. What were the issues that limited the company?s ability to be more competitive in the global marketplace? What benefits were they expecting from the BPM project to increase their competitiveness;4. How do you assess their success? If you think they are doing well, what were the critical success factors they were able to implement? If they are not doing well, why not (what are the risks they failed to mitigate?);Directions for Submitting Your Project;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 10.docx). Submit your file by selecting the Unit 10: Assignment Dropbox by the end of Un;Unit 3 Assignment: Stakeholder Engagement;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;In this Assignment, through the stakeholder engagement analysis, you will engage in developing the following professional competencies;? Negotiation;? Collaborate and build relationships;The Launch Pad phase is where a lot of foundational work on a project is done and the lines are drawn. For this Assignment, write a paper that answers the following 4 questions;1) Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/connection to the process. Also describe what they expect from this project.;2) What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success).;3) Based on the definitions provided by the Keen Process Worth Matrix (see p. 236 and Table 15.1). How would you categorize the process you selected?;4) Table 15.2 provides some risks and ways to mitigate these risks. Pick the risk that you think is most likely to impact your selected process and describe how you would move to mitigate it. Be specific about your actions with respect to your selected organization and process, do not simply repeat back the suggestion by the book.;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 3.docx). Submit your file by selecting the Unit 3: Assignment Dropbox by the end of Unit 3.;Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts;Unit 3 [MT400: Business Process Management];and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 3 Assignment: Stakeholder Engagement;Assignment Requirements;Points;Points;Possible;Earned by;Student;Content, Focus, Use of Text and Research;Described the stakeholders in the 0-8 process, their relationship and their expectations.;Described goals for this project and;0-7;how success would be defined.;Categorized the process based on;0-5;Keen Process Worth Matrix.;Assessed risk mitigation strategies.;0-10;Analysis and Critical Thinking;Responses demonstrated critical;0-18;thinking and analysis and exhibited;application of information.;Spelling, Grammar, APA Format;Clear business writing. Spelling and;0-12;grammar are acceptable. Effective;use of APA. Followed the required;format and instructions.;Unit 3 [MT400: Business Process Management];4;Unit 4 Assignment: Metrics and Quick Wins;The Understand phase is where you set yourselves up for success for the rest of the project. In addition to getting a good understanding of your process and the issues, you also create baselines for comparison using metrics (step 4). One other key tactic in this phase is to identify quick wins (step 9) to allow everyone to gain confidence and provide justification to continue with the project.;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;You will first look at possible metrics that can be used in your process and then identify potential quick wins. Write a paper that answers the following questions (use the format below to organize your paper);Part I- Metrics;For the first part of the Assignment, list three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process and then give an example of the statistic units. For example, if your metric is ?speed of processing? it may be defined by how quickly each employee audits a tax form, and the example would be that ?on average you would expect 8 tax forms audited per hour.?;Part I - Metrics;Metric 1;1.Definition;2.Significance in assessment;3.Example;Metric 2;1.Definition;2.Significance in assessment;3.ExampleMetric 3;1. Definition;2. Significance in assessment;3. Example;Part II ? Quick wins;In the second part of the Assignment, identify two quick wins for your process. Describe what they are, how they can be accomplished quickly and why they will provide a boost to the project.;Part II ? Quick wins;Quick win 1;Details;Quick win 2;Details;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 4.docx). Submit your file by selecting the Unit 4: Assignment Dropbox by the end of Unit 4.;Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 4 Assignment: Metrics and Quick Wins;Unit 2 Assignment: Strategy-Process Alignment;Following your Discussion this week, you are going to explore the strategy of an organization then evaluate the connection of the selected process to this strategy.;For this Assignment, write a paper that includes the following components (use the subheadings below);Part I ? Organization?s Strategy;Briefly describe the following elements regarding your selected organization;1. Vision/Mission;2. Goals;3. Implementation strategy. (Use the model by Treacy and Wiersma in Chapter 13 and identify which one of the three strategic options fits the company?s approach the best, explain how and why).;Part II ? Alignment of the Process to the Company Strategy;In this section of the Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business processyou will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;Based on the concepts in Chapter 13, assess the following elements;1. How well does the process you selected supports strategic choice (based on #1?3 above)? Your analysis should be specific to the selected business process and not a general discussion of the business.;2. Where in Table 13.6 would this process fall with respect to the BPM activity and approach? Explain.;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 2.docx). Submit your file by selecting the Unit 2: Assignment Dropbox by the end of Unit 2.;Grading note: In the grading rubric below, you will see a section on analysis and critical thinking. The points in this section will partly be based on your ability to apply the concept;discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 2 Assignment: Strategy-Process Alignment;Assignment Requirements;Points;Points;Possible;Earn by;Students;Content, Focus, Use of Text and Research;Analyzed the company?s strategy 0-15 in sufficient detail.;Evaluated the alignment of the;0-15;selected process with the;company?s strategy and process;characteristics.;Analysis and Critical Thinking;Responses demonstrated critical;0-18;thinking and analysis and;exhibited application of;information.;Spelling, Grammar, APA Format;Clear business writing. Spelling;0-12;and grammar are acceptable.;Effective use of APA. Followed;the required format and;instructions.;Unit 2 [MT400: Business Process Management];Unit 5 Assignment: Innovation and Risk;The chapter on the Innovate phase lists the recommended steps to ensure that the phase is executed successfully. In this Assignment, you will explore the risks associated with not carrying out these steps properly and you will examine which types of innovation activities would be best.;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;For this Assignment, write a paper that answers the following questions (use the subheadings/numbered questions below to organize your paper);Question 1 ? Risk Analysis;Which of the steps that the book recommends for the Innovate phase do you think is most critical for your BPM project?;1. Explain the importance of the step for your selected process. Be specific to your situation, do not describe the significance of the step in general terms.;2. Justify your answer by stating what risks will arise if the step you identified is not carried out properly.;3. Explain what measures you will take to implement this step properly and mitigate these risks in your project.;Do not provide generalities. Make sure you are specific about both the risks and the measures as they apply to your selected process.;Question 2 ? Innovation Activities;There are many different activities for creating solutions identified in the Understand phase. The effectiveness of these activities depends on many factors, including the organizational makeup and the circumstances of the process.;Describe an innovation activity that you think will work best for your selected organization. Include the following details;1.Describe the activity.;Unit 5 [MT400: Business Process Management];2. Describe the objectives of the activity.;3. List who should be participating.;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 5.docx). Submit your file by selecting the Unit 5: Assignment Dropbox by the end of Unit 5.;Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 5 Assignment: Innovation and Risk;Assignment Requirements;Points;Points Earned;Possible;by Students;Content, Focus, Use of Text and Research;Identified the risks associated with;0-15;the Innovate phase and suggested;measures to mitigate them.;Described an appropriate innovate;0-15;activity to generate solutions.;Analysis and Critical Thinking;Responses demonstrated critical;0-18;thinking and analysis and exhibited;application of information.;In this Assignment, you will examine the roles in the selected business process and the performance management in the organizations.;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;For this Assignment, write a paper that answers the following questions (use the subheadings/numbered questions below to organize your paper);RASCI Model and Performance Management;1. In any process, it is important to have a clear definition of who is responsible for the activity and to whom they are accountable, in addition to identifying those that may be in support positions. Following the RASCI model described on page 362, create a table similar to 18.2 which define these roles for your selected process. In addition to including the table, describe each role briefly.;2. As you explored in the Discussion Board, the performance measures play a large role in determining the actions of the employees involved in the process. Identify three performance management metrics you will use to promote effective behavior from those involved in your selected process. Clearly explain the how the metric will be assessed, what the expected targets would be and how the metrics fit the process objectives.;After you answer the 2 questions above, include a section in which you briefly summarize the following, based on your work in the previous units. This summary should not be more than 1 page.;1. Who are the stakeholders you identified for this process? What are their expectations?;2. What were the three metrics you identified to follow as the project proceeds?;3. Which innovation activity did you recommend for your project? What were the goals and who would be participating?;Directions for Submitting Your Assignment;Compose your Assignment as a Microsoft Word document and save it as Username-MT400- Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 6.docx).;Unit 6 [MT400: Business Process Management];Submit your file by selecting the Unit 6: Assignment Dropbox by the end of Unit 6.;Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 6 Assignment: RASCI Model and Performance Management;Points;Points;Assignment Requirements;Possible;Earned by;Students;Content, Focus, Use of Text and Research;Completed a RASCI table properly;0-15;Developed performance measurement metrics;0-15;Analysis and Critical Thinking;Unit 9 Assignment: Mentors and Shadowing;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;As the BPM nears completion the process team must be concerned not only with the best-fit roll-out option but also in providing information to the work team that will handle the completed process or process change to ensure they are successful. This often takes the form of "mentoring.;Mentoring is most often a one-on-one activity in which an ?experienced? individual (the mentor) provides guidance and advice to someone with less ?experience? (the mentee). Any mentoring relationship is, by nature of the process, a close one in which experiences, knowledge, and skills are shared.;The best way for mentors and mentees to share information is through a process called "?shadowing." Shadowing occurs when the mentee actively watches, follows, and participates in the activities, processes, or actions that are completed by the mentor. This provides a visceral and active learning environment.;Consider the BPM process you have been designing this semester and address the following (support your answers with research on mentoring and shadowing through the Kaplan Library and Internet);1. Should all members of the BPM team be considered as possible ?mentors?? Explain and justify your answer.;2. Who within the organization would be the ?mentee(s)? for the institutionalization of the new processes? Make sure you fully support your conclusions.;3. Identify ways in which mentors and mentees can use ?shadowing? as a method for tracking and assessing the ongoing changes within the company after completion of the BPM project.;After you answer the 3 questions above, include a section in which you briefly summarize the following based on your work in the previous 2 units. This summary should not be more than one page.;1. Which implementation strategy did you select as the best fit for your selected process? Why?;2. Which 3 metrics did you decide to use for assessing project success? What were the target rates?;AssignmentUnitDetails8[MT400:Busiandess ProcessRubricManagement];Unit 8 Assignment: Establishing Baselines and Assessing Success;In this Assignment, through the evaluation of baseline metrics, you will engage in developing the following professional competencies;?Analyze quantitative data;One of the key elements in realizing benefits is the establishment of a baseline. Your book suggests that the completion of metrics is an essential step at the time of modeling the current processes, and it is this baseline from which improvements are measured. In this Assignment, you will apply this concept to your project. You will also carry out a mathematical analysis of a fictional situation and make a determination about success.;To help you prepare for the Assignment, please view this 5 minute Kaplan Math Center video on percentages: ?Interpreting Percentage Problems.?;In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you already have selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. E-mail your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable, or ask you to select another one.;For this Assignment, answer the following questions (use the subheadings/numbered questions below to organize your paper);Question 1 ? Establishing baselines;To begin with, list three metrics that you think can help you quantify the performance of the current process. List and define the metrics clearly, explain why each metric is important in the assessment of the process and then give an example of the statistic units. For example, if your metric is ?speed of processing? it may be defined by how quickly each employee audits a tax form, and the example would be that ?on average you would expect 8 tax forms audited per hour.? If you have already done this in a previous Assignment, you may copy and paste a summary from that Assignment.;Then, revisit the metrics that you selected for your baseline. For each metric, clearly discuss the following;1) Describe what the metric is: how is it calculated and used currently?;2) As far as being used as a justifiable project goal, what kind of a change in this metric would constitute success? How did you arrive at this figure? If this target change figure is not possible to estimate now, then describe how you would;Unit 8 [MT400: Business Process Management];compute it if you were actually carrying out this project: who would be involved and where would the data come from?;3) Examine the risks outlined in Table 21.2. Which is most likely to occur in this process revision? What actions would you take to address this risk? Be specific to your organization and selected process when addressing this, do not talk in generalities.;Question 2 ? Case analysis;Read the following case study and answer the questions at the end.;In 2009 it was decided that ABC Tire Company would implement a BPM project with the following goals;? Decrease the labor cost per tire and;? Increase profit from each tire sold by 5%.;To track the success (or failure) of the project they determined the following baseline data for 2009.;Total #;Materials;Labor;Average;Average;of Tires;Cost Per;Cost Per;Retail Price;Profit Per;Sold;Tire;Tire;Per Tire;Tire;22,594;$21.23;$12.67;$119.00;$85.10;After implementing the BPM project ABC Tire Company reviewed the value of the project after a year and identified the following information;Total # of;Total Materials;Total Labor;Average Retail;Tires Sold;Cost;Cost;Price Per Tire;27,669;$533,450.00;$397,555.00;$122.13;Using the data provided above calculate and fill in the following table (show all your work, completing the table without the calculations will result in no credit);Materials;Labor;Average;%;%;%;Cost Per;Cost;Profit;Increase;Increase;Increase;Tire;Per;Per Tire;or;or;or;Tire;Decrease;Decrease;Decrease;in;in Labor;in;Materials;cost Per;Average;cost Per;Tire;Profit Per;Tire;Tire;Unit 8 [MT400: Business Process Management];After the table is complete, address the following questions;1. Why is it important to ensure that the baseline data is accurate?;2. Was the project successful? Why or why not?;Directions for Submitting Your Project;Compose your Assignment as a Microsoft Word document and save it as Username-MT400 - Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 8.docx). Submit your file by selecting the Unit 8: Assignment Dropbox by the end of Unit 8.;Grading note:In the grading rubric below, you will see a section on analysis and criticalthinking. The points in this section will partly be based on your ability to apply the concepts discussed in your Assignment to the specific circumstances and details of the process/organization you selected. Writing in general terms without applying the concepts and analyzing your specific project may get you points for content section, but you will lose points in the analysis section.;Review the grading rubric below before beginning this activity.;Assignment grading rubric = 60 points;Unit 8 Assignment: Establishing Baselines and Assessing;Success;Assignment Requirements;Points;Points Earned;Possible;by Students;Content, Focus, Use of Text and Research;Selected and justified metrics to;0-15;be used for establishing a;baseline.;Calculated the correct values for;0-10;the table in question 2.;Answered the questions;0-5;correctly in question 2.;Unit 8 [MT400: Business Process Management];Analysis and Critical Thinking;Responses demonstrated critical;0-18;thinking and analysis and;exhibited application of;information.;Spelling, Grammar, APA Format;Clear business writing. Spelling;0-12;and grammar are acceptable.;Effective use of APA. Followed;the required format and;instructions.;Total;0-60

 

Paper#19709 | Written in 18-Jul-2015

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