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Devry BSOP326 week 2 checkpoint




Question 1.1.(TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals?(Points: 2);Crosby;Juran;Deming;Taguchi;Question 2.2.(TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories?(Points: 2);4;5;7;9;Question 3.3.(TCO 4) Deming?s services were not requested in the United States until(Points: 2);1960s.;1970s.;1980s.;1990s.;Question 4.4.(TCO 3) The Deming Prize was established in which of the following countries?(Points: 2);Japan;Germany;The United States;Sweden;Question 5.5.(TCO 3) The framework for companywide quality control in Japan is provided by _____.(Points: 2);the Shewhart Award;the Grant Award;the Deming Prize;the Baldrige Award;Question 6.6.(TCO 3) The original aim of ISO 9000 was to ensure that(Points: 2);a forum for information exchange was available.;award products and services provided by registered organizations were consistently fit for their intended purpose.;firms adopt quality-and productivity-improvement approaches.;awareness of productivity and quality were promoted.;Question 7.7.(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?(Points: 2);Philip B. Crosby;W. Edwards Deming;Kaoru Ishikawa;Joseph M. Juran;Question 8.8.(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.(Points: 2);to help improve organizational performance practices;to facilitate communication and sharing of best practices;for guiding organizational planning and opportunities for learning;to encourage the use of quantitative analysis to improve quality;Question 9.9.(TCO 3) All of the following are true regarding ISO 9000 series, except _____.(Points: 2);ISO-certified organizations are assured of providing superior product quality;the requirements provide a structure for a basic quality assurance system;the standards describe processes affecting quality;individual sites, not entire companies, must achieve registration individually;Question 10.10.(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?(Points: 2);Several American automobile industry executives;The American Society for Quality (ASQ);An act of Congress;The Baldrige Consulting Group;Question 11.11.(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.(Points: 2);inspecting 100% of output;reducing variation;reducing customer complaints;separating the planning and execution functions;Question 12.12.(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.(Points: 2);design engineers;inspectors;top management;material suppliers;Question 13.13.(TCO 3) ISO 9001 provides specific requirements for _____.(Points: 2);terms and definitions used;a quality management system;improving quality;outgoing quality levels;Question 14.14.TCO 3) The entity created under Public Law 100-107 is(Points: 2);Deming Prize;American Society for Quality Control Award;Malcolm Baldrige National Quality Award;ISO 9000 certification program;Question 15.15.(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.(Points: 2);The Deming Prize;Shingo Award;state competitions;Juran Prize;Question 16.16.(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?(Points: 2);1980;1982;1987;1990;Question 17.17.(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.(Points: 2);leadership;strategic planning;customer focus;process focus;Question 18.18.(TCO 4) Meeting quality goals during operations are which of the processes of Juran's Quality Trilogy?(Points: 2);Quality control;Quality design;Quality improvement;Quality planning;Question 19.19.(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?(Points: 2);Crosby and Deming;Juran and Crosby;Crosby and Feigenbaum;Deming and Juran;Question 20.20.(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.(Points: 2);Taguchi's;Crosby's;Ishikawa's;Shewhart's;Question 21.21.(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?(Points: 2);Inspection encourages quality production.;Inspection can be used to ensure quality.;Inspection should not be depended upon to improve quality.;Inspection adds value to the product.;Question 22.22.(TCO 3) Companies found that the real value is in the ______.(Points: 2);winning an award;prestige;preparation;advertising;Question 23.23.(TCO 4) Which of the following is not a part of the Deming?s approach?(Points: 2);Constancy of purpose;Removing barriers;Management by objectives;Stop depending on inspection;Question 24.24.(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?(Points: 2);Upper management requires training and experience in managing for quality.;Change can be accomplished within the organization's existing structure.;Commitment by top management is a necessity.;Employees need to know who uses their products.;Question 25.25.(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.(Points: 2);automation, quality;quality, productivity;inventory, quality;inspection, quality;Question 26.26.(TCO 4) The quality pioneer that espoused the idea of ?zero-defects management? is which of the following individuals?(Points: 2);Joseph M. Juran;Frederick Taylor;Armand Feigenbaum;Philip B. Crosby;Question 27.27.(TCO 4) Which of the following is the primary reason for Deming's position that slogans should be eliminated?(Points: 2);They create adversarial relationships.;Slogans benefit customers more than workers.;Not all workers can read the slogans.;Slogans are costly to maintain and periodically update.;Question 28.28.(TCO 3) ISO 9000 recertification is required every _____.(Points: 2);3 years;5 years;7 years;9 years;Question 29.29.(TCO 3) ISO 9000 requires that organizations develop a _____.(Points: 2);government;quality management system;retail approach;service;Question 30.30.(TCO 4) The Profound Knowledge system is attributed to which of the following?(Points: 2);Philip B. Crosby;W. Edwards Deming;Armand Feigenbaum;Joseph M. Juran


Paper#20365 | Written in 18-Jul-2015

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