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University of Phoenix ONLINE ACC 492 Revised Copy




CUNA Mutual Group recognized the need to design a new system for the way that claims are processed. They came up with a Claims Express System. CUNA Mutual also became conscious of the fact that the process was not going to be an immediate progress, so they shifted their focus on the product with the most opportunity, which was the Credit Life and Disability product. The intended function of the Claims Express System was to automate the processing of claims, which encompasses an intense labor process, were 150 processors had to work every single claim that comes through by hand.;The innovation that the IT team looked for, for the claims express system was accuracy and scalability. In the past, when claims were back logged, it caused staff to make quick decisions and pay claims quickly rather than being able to take their time to do the necessary


Paper#20731 | Written in 18-Jul-2015

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