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BAM 312 Unit 1-4 Exam Multiple Choice Questions with Answers




Unit 1;1. When it comes to communication skills, employers express particular frustration with ____________.;a. male workers;b. employees whose first language is not English;c. experienced workers who shun new technologies;d. recent college graduates who haven?t learned how to adapt to a professional environment;2. Which of the following is not a characteristic of effective business messages?;a. They provide practical information.;b. They highlight and summarize essential information.;c. They state precise audience responsibilities.;d. They present the writer?s opinions as facts.;3. The term corporate culture refers to ____________.;a. a company?s sponsorship of events such as concerts and plays;b. the extent to which corporations dominate a particular culture;c. the mixture of values, traditions, and habits that give a company its atmosphere and personality;d. the number of organizational levels within a corporation;4. Every organization has a(n) ____________.;a. intranet;b. extranet;c. tall communication structure;d. informal communication network;5. In the first step of the communication process, the sender ____________.;a. has an idea;b. chooses a communication channel;c. decides what to say;d. chooses a communication medium;6. Whereas Business Communication 1.0 tends to emphasize ______, Business Communication 2.0 focuses more on _____________.;a. collaboration, isolation;b. discussion, lecture;c. control, influence;d. permission, intrusion;7. All of the following are examples of unethical communication except;a. distorting visuals;b. plagiarism;c. selective misquoting;d. using jargon;8. To help establish clear guidelines for ethical behavior, many companies provide employees a written _____________.;a. code of ethics;b. ethics audit;c. ethical lapse;d. ethical dilemma;9. Which of the following is not a way teams help organizations to succeed?;a. increase information and knowledge;b. increase groupthink among members;c. increase diversity of views;d. increase performance levels;10. Groupthink refers to ____________.;a. the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion;b. the basic rules that underlie a group?s behavior and guide the group to make its decisions that operates primarily in large groups but can also be seen in small groups;c. software programs that help groups make decisions;d. the four-step decision-making process in groups;11. You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on_________.;a. ensuring that all members have a clear and shared sense of purpose;b. pointing out as many typos, misspellings, and grammatical errors as possible;c. making other team members feel good;d. doing all of the above;12. ___________ are informal standards of conduct that team members share.;a. Rules of parliamentary procedure;b. Group maintenance roles;c. Robert?s Rules;d. Group norms;13. If you are engaging in critical listening, your goal is to ____________.;a. understand and retain information;b. appreciate the speaker?s point of view;c. understand the speaker?s feelings, needs, and wants;d. evaluate the logic and validity of the message;14. In part, poor listening occurs because listeners ____________.;a. concentrate on each word the speaker says rather than the overall point;b. can think faster than speakers can speak;c. are unable to think originally;d. do all of the above.;15. When introducing yourself to someone in a business context, you should always include a brief description of ____________.;a. your company?s history;b. one of your personal interests or hobbies;c. your role in the company;d. all of the above;16. Using mobile phones during meetings is _____________.;a. an effective way to show your professionalism;b. now restricted or prohibited in many organizations;c. routine in today?s high-tech workplace;d. all of the above;17. Culture influences a person?s understanding of _____________.;a. nonverbal signals;b. use of time and space;c. words;d. all of the above;18. To convey meaning in a low-context culture such as the one existing in Germany, people rely more on ____________.;a. explicit verbal communication;b. indirectness and metaphors;c. situational cues;d. gestures and vocal inflection;19. Women executives who travel abroad ____________.;a. should insist on meeting only with other female executives;b. can count on being treated with respect, regardless of the countries they visit;c. may not be taken seriously as businesspeople, depending on the culture;d. should always assume that they will not be taken seriously as businesspeople;20. When writing letters to businesspeople in other countries, you should;a. make generous use of transitional words and phrases;b. be vague and general in your wording;c. use an informal, friendly tone;d. keep your sentences and paragraphs long;21. When preparing a message to someone from another culture, you should__________.;a. be careful to express numbers and dates in the format used in that person?s culture;b. never write more than a single paragraph;c. be sure to remove all graphics, in case they might offend someone;d. assume that the audience is familiar with common U.S. phrases and references;22. The three primary steps involved in preparing a business message are ____________.;a. defining the purpose, the main idea, and the topic;b. satisfying the audience?s informational, motivational, and practical needs;c. planning, writing, and completing;d. informing, persuading, and collaborating;23. In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is ____________.;a. writing;b. feedback;c. planning;d. completing;24. A knowledge-management system ____________.;a. is a tool for creating a bibliography when writing long reports;b. helps companies limit the amount of information employees store on the network;c. is a centralized database of experiences and insights of employees throughout an;organization;d. enables organizations to test employees periodically to ensure they are doing adequate;research;25. After sending project cost estimates to a longtime client, you realize you failed to include information on some discount options. The best thing to do is ____________.;a. take no action;b. blame someone else;c. start looking for a new job;d. contact the primary audience immediately and correct the error;1. Explain the increasing dependence on knowledge workers in business and provide at least two examples that illustrate the value of information in today?s economy.;Unit 2;1. In part because of limited opportunities for feedback, written and most forms of electronic communication require _____________ than oral communication.;a. more informality;b. fewer nouns;c. less care;d. more tact;2. Select the sentence with the most positive emphasis;a. Because of Joan?s inaccurate figures on the Haymen project, we are not finished with;the process audit.;b. We haven?t completed the process audit.;c. We hope to complete the process audit by Friday.;d. We failed to complete the process audit on time.;3. A euphemism is a word or phrase that is ____________.;a. possibly offensive;b. general or abstract in meaning;c. a milder term for one with negative connotations;d. highly technical;4. The preferred title for women in business is ______________, unless the individual says otherwise.;a. Madam;b. Mrs.;c. Miss;d. Ms.;5. In business messages, using terms such as ?if,? ?hope,? and ?trust? is __________.;a. usually a bad idea since it takes away from the writer?s credibility;b. common courtesy;c. a good way to show your modesty;d. acceptable for very formal contexts;6. Which of the following is not an example of pompous language?;a. We wish to inform you;b. Please be advised that;c. We are in receipt of;d. Please let us know;7. Which of the following sentences contains the strongest and most effective wording?;a. Given the parameters of the situation, the most propitious choice would be to make;adjustments in certain budget areas.;b. Someone?s going to need to do some budget cutting around here or heads will roll.;c. We need to cut the operating budget by 12 percent or profits will plummet.;d. Perusal of budgetary figures reveal that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits.;8. The rules of grammar and usage ____________.;a. used to be very complex but have become simpler than ever;b. are complex and some evolve over time;c. no longer matter in business writing;d. have not changed in decades and tend to remain constant over time;9. Boilerplate is ____________.;a. a piece of computer hardware used to increase modem speed;b. a standard block of text used in various documents without being changed;c. a machine used in professional printing;d. a list of most-used email addresses;10. When evaluating the work of others, you should ____________.;a. make sure you understand the writer?s intent before you begin suggesting or making;changes;b. avoid talking with the writer about the document since other readers may not have that;opportunity;c. compare the other person?s writing style with your own, and if yours is better, rewrite the document in your own style;d. talk with the writer about his or her intent only after you suggest changes since this is a good way to test the effectiveness of the document;11. ?Visible to the eye? is an example of _____________.;a. a clich?;b. the passive voice;c. obsolete language;d. redundancy;12. Starting a sentence with ?It is? or ?There are? is _____________.;a. a sign that you are using active voice;b. a sign that you are using passive voice;c. perfectly acceptable and you need not try to rewrite the sentence;d. usually a sign that the sentence could be shorter and more active;13. A spell checker ____________.;a. cannot automatically correct misspelled words as you type;b. has eliminated the need for proofreading;c. suggests synonyms;d. highlights words it doesn?t recognize;14. A computer thesaurus _____________.;a. suggests correct spelling;b. highlights phrases in passive voice;c. can help you find just the right word for a given situation;d. catches punctuation as well as grammar errors;15. Centered margins _____________.;a. are best for headings and tables;b. make the document easier to read;c. create a cleaner look because of increased white space along the right margin;d. help get audience members? attention, even before they start to read;16. Which of the following is not true of instant messaging?;a. It is widely utilized in business;b. It allows a rapid response to urgent messages;c. It is less susceptible to security and privacy problems;d. It costs more than phone calls or email;17. When it comes to writing messages in today?s business environment, _____.;a. printed letters are obsolete;b. email has completely replaced printed memos for all internal communication;c. printed letters are still best for some forms of communication;d. printed letters are used primarily for negative messages;18. Overusing the ?cc? function when sending email ____________.;a. is a violation of email hygiene;b. is a good way to protect yourself in a hostile work environment;c. can waste a great deal of time by generating more reply messages than necessary;d. is no longer a big deal since very few people pay attention to these messages;19. Email ____________.;a. should follow the convention of other business writing in formal situations;b. is the best medium for internal messages, regardless of their content;c. should never be longer than one screen;d. does not need to be proofread;20. Which of the following is an example of an effective subject line for an email requesting information about the August inventory for bananas?;a. Please send the August banana inventory;b. Banana inventories;c. Banana information needed;d. Information needed;21. One of the greatest drawbacks to using podcasts in business is ____________.;a. the high cost of distributing them;b. the difficulty of scanning back and forth to find specific parts of the message;c. they require costly, specialized equipment you?ll need to purchase regardless of the production quality you want;d. people find online video and audio to be intimidating;22. In the body of a routine request, you should ____________.;a. explain and justify your request;b. explain what will happen if the audience does not do what you are asking;c. beg the reader to grant your request;d. give your sales pitch;23. Before volunteering someone?s name as a reference, always ____________.;a. list that person?s address and phone number for ease of contact;b. ask that person?s permission;c. assume you have permission to do so;d. describe your relationship with that person;24. If you have serious concerns about the qualifications of a job candidate who has asked you for a recommendation, it is best to ____________.;a. keep them to yourself;b. state your opinion strongly since it is protected by the First Amendment;c. refuse to write the recommendation;d. include others? criticisms to support your statements;25. Excluding important negative information about a candidate in a recommendation letter _____________.;a. is expected, otherwise, no one would be able to get a good job;b. has led some employers to sue after hiring the candidate and discovering problems;c. is okay, as long as you explain to the candidate that you are doing it;d. is the only way to prevent the candidate from suing you;Briefly explain the difference between the active voice and the passive voice. Include an example of each one.;Unit 3;1. Instead of beginning your negative message with a blunt announcement of the news, you can use ___________.;a. a buffer;b. a combination of the direct and indirect approaches;c. the direct approach;d. the deductive approach;2. If up to now you have failed to respond to a request, a buffer ____________.;a. automatically misleads the reader;b. explains why you have so far not responded to the request;c. ignores the request altogether;d. comes right out and says no to the request;3. An effective indirect opening for a negative message would be;a. Your r?sum? clearly shows why you are interested in becoming a management trainee;with our company.;b. I?m sorry to say I have some bad news.;c. In reply to your application for the management position, I am sorry to say that we can not use you.;d. We have no openings at this time.;4. One way to be tactful when giving your reasons for bad news is to ____________.;a. explain that the decision is based on company policy;b. explain why the decision is good for you and your company;c. highlight, if possible, how your negative decision benefits the recipient;d. apologize for having to be the bearer of bad news;5. In the close of a negative message, you should ____________.;a. express concern over possibly losing the reader?s business;b. ask for feedback on whether the decision is acceptable to the reader;c. encourage the person to write or call to discuss the situation further;d. avoid uncertainty;6. To avoid being accused of defamation, you should ____________.;a. refuse to communicate with unhappy clients;b. frequently refer to company policy;c. make it clear to disgruntled customers that you refuse to be intimidated;d. avoid any kind of behavior that could be considered abusive;7. When you need to inform employees that a benefit or privilege will be eliminated, ____________.;a. use as many hedging words as possible;b. the best approach is to leak the news as a rumor rather than make a public announcement;c. use the direct approach;d. minimize the impact of the bad news by presenting it in as positive a light as possible;8. A letter rejecting a job applicant should ____________.;a. be as long as possible;b. avoid explaining why he or she was not selected;c. be as personal as possible;d. point out the applicant?s shortcomings;9. The purpose of the interest section of a persuasive message is to ____________.;a. increase the audience?s desire to take the action recommended in the message;b. get the reader to act immediately;c. show that your product is well-suited to your audience;d. capture attention;10. An effective ending for a persuasive message would be which of the following?;a. Be sure to tell all your friends about this exciting offer.;b. Wouldn?t you like to save some money?;c. Please respond as soon as possible because this offer is not likely to last very long.;d. Simply take the enclosed coupon to any of our service centers by June 15 for your free;oil and filter change.;11. The key to a successful action phase in the AIDA model is ____________.;a. creating a win-lose situation, with you as the winner;b. getting readers to change their minds;c. increasing the audience?s awareness of your product or service;d. making the action you propose simple and easy;12. When writing a persuasive request for action, you should ____________.;a. avoid flattery;b. ask for more than you actually want so that you?ll have a cushion for negotiation;c. demonstrate that helping you will solve a significant problem;d. use the hard-sell approach;13. Which of the following would not be an effective technique for gaining audience attention in sales messages?;a. explaining how your product offers a solution to a problem;b. emphasizing how badly you need some sales to remain open;c. promising savings;d. stating your product?s strongest benefit;14. The interest phase of a sales message should ____________.;a. emphasize attractive features and important details;b. help the audience understand how your idea will benefit them;c. avoid any attempts at answering potential objections;d. begin with a ?hard sell? that makes audiences want to hear more;15. Unlike more traditional promotional messages, those written for social media ____________.;a. enable companies to engage in conversations about their products and services;b. save money by allowing companies to rely on the news media to distribute important;messages;c. allow for less transparency and openness with customers;d. are less interactive;16. A problem statement ____________.;a. defines the purpose of your research;b. should be long and complex;c. is an unsupportable claim or assertion;d. outlines all the potential drawbacks of your research;17. Sources of secondary information include ____________.;a. first-hand observation;b. newspapers and periodicals;c. in-person interviews;d. experiments;18. In evaluating material you have gathered for a report, you should _____________.;a. assume that any information taken from a webpage will be credible and reliable;b. check to make sure the material is current;c. ignore government documents;d. throw out any information whose source is an organization that might be biased;19. Which of the following is not true of conventional search engines?;a. They return to previously identified websites to look for changes.;b. Not all search engines operate in the same way.;c. They travel the web automatically, identifying new websites.;d. They access the deep Internet or hidden Internet.;20. Recommendations differ from conclusions in that recommendations _____________.;a. always come at the end of the report;b. suggest a clear course of action;c. interpret evidence;d. are always acceptable to readers;21. The recommendations you make in a report should be _____________.;a. what the audience wants to hear;b. the same as the conclusions;c. practical and offer clear guidance on next steps;d. easy to implement;22. U.S. government research shows that about _____________ percent of the adult population in the U.S. has the literacy skills needed for success in today?s workplace.;a. 75;b. 50;c. 10;d. 1;23. A surface chart is ____________.;a. used to show interrelationships within an organization;b. a type of three-dimensional pie chart;c. a form of line chart in which all the lines add up to the top line;d. a type of map showing various terrains;24. A bar chart would be particularly useful for ____________.;a. comparing sales totals of three breakfast cereals from 2007 to 2009;b. illustrating what percentages of a company?s monthly budget are spent on utilities and;other expenses;c. showing the stages in production of a jet engine;d. depicting links between employees at a large firm;25. A chart that uses symbols or graphic images instead of words or numbers to portray data is called a ____________.;a. pictogram;b. combination chart;c. Gantt chart;d. surface chart;Ques. List the three major disadvantages of Internet search engines, then briefly describe other electronic research tools that overcome those shortcomings.;Unit 4;1. The best way to phrase the purpose statement of a report is with ____________.;a. a controversial statement;b. an infinitive phrase;c. complex language;d. jargon;2. Which of the following is not an infinitive phrase?;a. to determine;b. to think clearly;c. to our loyal customers;d. to prioritize and organize;3. Which of the following is the least clear statement of purpose?;a. ?To answer the question, ?Which of four investments will provide the highest return?? ?;b. ?To analyze four potential investments.?;c. ?To evaluate and make recommendations based on data.?;d. ?To determine which of four alternative investments will have the highest return.?;4. A formal work plan includes all of the following except ____________.;a. a statement of the purpose and scope of your investigation;b. plans for following up after delivering the report;c. a statement of the problem or opportunity addressed in your report;d. plans for what will happen if funds for the project are cancelled;5. When selecting media for a report, ____________.;a. you should choose the ones that are most economical;b. you should choose the ones that are most convenient;c. your decisions should reflect your audience?s expectations;d. you should always present your report in writing;6. The CEO of a pharmaceutical company asks you to assess the company?s adherence to laws governing television ads for prescription drugs. The CEO has requested a ____________.;a. compliance report;b. work plan;c. policy report;d. personal activity report;7. For most audiences, reading online is _______ than reading from a printed page.;a. easier;b. more difficult;c. much faster;d. neither easier nor more difficult;8. Which of the following is not a common organizational format for analytical reports?;a. focusing on conclusions;b. focusing on logical argument;c. focusing on information;d. focusing on recommendations;9. The 2 + 2 = 4 approach _____________.;a. is far more complicated than any other organizational strategy;b. generally works only with lengthy, no routine reports;c. is the first logical argument strategy to try;d. is the only approach that is appropriate for any business report;10. The writing style for a report should be more formal if ____________.;a. you know your readers reasonably well;b. the report is relatively short;c. the subject is controversial or complex;d. your report is internal;11. In the close of a report intended to prompt sales personnel to meet specific goals, you should ____________.;a. make sure your readers understand exactly what?s expected of them and when it?s;expected;b. imply that they will be fired if the goals are not achieved;c. instruct your audience to contact you about what they should do next;d. provide hints on what the audience should do so you don?t sound like you?re giving;orders;12. The introduction of a solicited proposal ____________.;a. should downplay the magnitude of the problem you?re addressing;b. need not be as detailed as that of an unsolicited proposal;c. should refer specifically to the RFP that initiated it;d. is expected to be much longer than that of an unsolicited proposal;13. In a proposal to install an air conditioning system, statements such as ?Our company has over 25 years of experience installing heating, plumbing, and air conditioning systems? should appear in what section?;a. Close;b. Body;c. Introduction;d. Appendix;14. Smooth transitions between sections and links to other documents and sources of information are important ____________.;a. in any report longer than 2 pages;b. in print reports, but not in those published online;c. whether your report appears in print or online;d. in online reports, but not usually necessary in written ones;15. Which of the following would be the most effective review in a formal report?;a. Now that the body of the report is finished, supporting evidence needs to be provided.;b. The next segment illustrates potential challenges that our company faces in the coming;decade.;c. As this section has shown, our current marketing strategy is highly effective.;d. Having outlined the details, I will now offer a few other points.;16. When drafting content for online reports, it is helpful to use the inverted pyramid style of organization in which you ____________.;a. make readers believe you are headed in one direction and reveal your true intentions at;the end;b. cover the most important information first and then gradually reveal more detail;c. walk readers through arguments you don?t support and then explain why;d. cover the least important information first and work your way to the main idea;17. A letter of ____________ is a specialized cover letter that introduces your report to the audience.;a. acceptance;b. transmittal;c. authorization;d. introduction;18. The recommended format for a table of contents for a complex formal report should include ____________.;a. everything but prefatory parts;b. every level of heading in the report plus all illustration and table titles;c. everything but supplementary parts;d. two tables: a high-level table with only major headings and a detailed table with all;other headings;19. Which of the following is not a typical function of the introduction to a report?;a. telling the audience what the report is about;b. outlining how the report is organized;c. documenting sources;d. explaining to readers why they should be concerned about the topic;20. The prefatory parts of a formal proposal may include ____________.;a. an index;b. a copy of the RFP;c. visual elements;d. a letter of authorization;21. You?re sending an unsolicited proposal to a local restaurant in an effort to become their primary food vendor. The letter of transmittal to accompany the proposal should follow the format for ____________ messages.;a. bad-news;b. persuasive;c. good-news;d. routine;22. Speeches and oral presentations are much like any other messages in that _________.;a. the interaction between the audience and speaker is similar;b. they deal with emotional or personal issues to a similar extent;c. they require no planning;d. they require similar planning;23. ?Now that we?ve identified the problem, let?s take a look at some solutions? is an example of a ____________.;a. transition that can link two sentences, but not two sections of speech;b. good transition between major sections of a speech;c. transition that is overly specific and promises too much;d. transition that fails to use the proper transitional phrase;24. At the close of a business presentation, ____________.;a. you should avoid making it obvious that you?re about to finish;b. be clear about what you want the audience to do next;c. audiences resent being reminded of the presentation?s main ideas;d. audience attention tends to reach its lowest point;25. The most effective and easiest mode of speech delivery in nearly all situations is ___________.;a. memorization;b. impromptu speaking;c. speaking from an outline or notes;d. reading from a prepared script;Ques. How does the primary function of upward-flowing communication differ from that of downward- flowing communication?


Paper#23528 | Written in 18-Jul-2015

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