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Below is a job description for an entry-level help desk position.




Below is a job description for an entry-level help desk position.;Job Description;The prospective employer has asked the top four candidates to explain why he or she should be hired, i.e., what sets them apart from other qualified applicants. Review this week's You Decide content item to see what each candidate has to say and review their resumes. Then, tell us who you would hire and why.;Salary;$25,000.00 - $35,000.00 /year;Negotiable with experience;Help Desk Analyst - Level 1;About the Job;Concordia, IT, a rapidly growing Information Technology services group is looking for skilled Help Desk Analysts;- Level 1. The Help Desk Analyst plays a critical role in the delivery of all services to Cordicate ITs clients. They;will be responsible for managing and supporting multiple clients of various size and technology. This job is ideal for;entry level IT consultants looking to grow and expand their responsibilities. This job will have the opportunity to;gain exposure to advanced networking, server and IT technologies dependent upon candidates ability to learn and;acquire new skills. Cordicate IT is based in Big City, ST and performs work throughout the Big City region.;Responsibilities;Your primary functions will be to log and resolve calls and provide excellent customer service.;Monitor and escalate, as required, all service requests to meet agreed service levels.;Keep the customer informed on the status of their service requests and provide first line hardware and software;support.;Must have the ability to work independently.;To represent the interests of Cordicate IT at all times in a professional and courteous manner and conduct themselves;to the highest standards of professional behavior.;To uphold the same professional standards and work ethic expected of all our consultancy staff.;Provide technical and end user support for NT, Windows 2000/2003/2008, Windows Vista/XP based;laptops/workstations, peripherals, and Microsoft based products.;Ability to travel within the Philadelphia region.;Please see our website to find out about the services we deliver.;Soft Skills and Attributes;- Minimum of one year experience.;- Bachelors or Associate degree a plus.;- Ability to build and maintain client relationships in a customer service capacity.;- Ability to communicate effectively with end-users.;- Strong communication skills (both verbal and written);- Willingness to travel for short trips.;Technical Attributes Highly desired;- Windows XP certification or equivalent.;- A+ certification;- TCP/IP;- Firewalls;- Windows Server and networking operational support;- Active Directory;- MS Office;- Internet connectivity;- Business peripherals;- Veritas Backup Exec operational support


Paper#24247 | Written in 18-Jul-2015

Price : $27