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Strayer Bus430 quiz 1

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Question 1;Service organizations generally;Answer;are in close proximity to the customer;rely on physical inventory;take advantage of patents;can delegate human behavior and marketing skills;Question 2;Which one of the following has the highest goods content?;Answer;medicine prescription;computer repair;automobile loan;symphony performance;Question 3;The quality revolution is most related to;Answer;continuous improvement;mass production;time-based competition;service;Question 4;A golf simulator in a retail sports store is an example of;Answer;non- durable goods replacing services;primary good;goods content;biztainment;Question 5;Service management skills would include all of the following except;Answer;accounting and finance;knowledge and technical expertise about operations;marketing and cross-selling;human interaction;Question 6;The three issues that are at the core of operations management include all of the following except;Answer;cost;quality;utilization;efficiency;Question 7;Which of the following would be the lowest in goods content and highest in service content?;Answer;fast food restaurant;attending a theater production;getting an oil change for your car;filling a medical prescription;Question 8;Support processes would typically include all of the following except;Answer;inventory management;customer help desk operations;research and development;manufacturing and assembly;Question 9;A support process could be any of the following except;Answer;assembling automobiles;purchasing materials and supplies;managing inventory;installing a product;Question 10;Which of the following is not a key activity of an operations manager?;Answer;translating market knowledge into goods, services, and processes;continually learning and adapting to global and environmental changes;managing cash flows and strategic investments;exploiting technology to improve productivity;A value creation process could be any of the following except;Answer;shipping a customer?s order;providing a home mortgage;assembling a dishwasher;purchasing production material;? Unsaved changeMoving to another question will save this response.;Question 12;Which of the following isnota current challenge to OM?;Answer;globalization;technology;quality;mass production;Question 13;Which one of the following isnotan example of biztainment?;Answer;iPhone applications;automobile leasing;product demonstrations;virtual factory tours;Question 14;Which of the following is the correct sequence describing the evolution of operations management?;Answer;efficiency, customization, quality, service, sustainability, time-based competition;quality, efficiency, time-based competition, sustainability, customization, service;efficiency, quality, customization, time-based competition, service, sustainability;quality, service, customization, time-based competition, efficiency, sustainability;Question 15;In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?;Answer;Operating system processes lead to customer needs and expectations, which lead to customer benefit package.;Customer benefit package leads to customer needs and expectations, which lead to operating system processes.;Customer needs and expectations lead to customer benefit package, which leads to operating system processes.;Customer needs and expectations lead to operating system processes, which lead to customer benefit package.;Question 16;Which of the following generally doesnotresult from vertical integration?;Answer;less control over cost;more control over quality;more complexity in managing;higher levels of risk;Question 17;When break-even analysis is applied to an outsourcing decision, the breakeven quantity is;Answer;the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost;the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs;the product of the variable costs times the fixed costs;the product of the variable costs times the production quantity;Question 18;The control of Wal-Mart?s value chain is ______, while the control of General Electric?s is ________.;Answer;post-production focused, preproduction focused;horizontal, vertical;centralized, decentralized;backward integrated, forward integrated;Question 19;From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered;Answer;pre-production services;production processes;post-production services;value creation;Question 20;Outsourcing is;Answer;the same as offshoring;the opposite of vertical integration;the opposite of backward integration;the same as diversifying;Question 21;Operational structure of the value chain deals with;Answer;management hierarchy;vertical integration;configuration of resources;culture;Question 23;Which of the following is not normally considered a variable cost?;Answer;labor;transportation;equipment lease;material;Question 24;For a restaurant, order-taking, bill payment and home delivery would be considered;Answer;services;inputs;processes;outputs;Question 25;The first, second, and third waves of outsourcing experienced by the U.S. are;Answer;goods-producing jobs, simple service work, skilled knowledge work;simple service work, goods-producing jobs, skilled knowledge work;simple service work, skilled knowledge work, goods-producing jobs;skilled knowledge work, simple service work, goods-producing jobs;Question 26;?The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them? is the definition of;Answer;proportionality;competitiveness;value;equity;Question 27;is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.;Answer;Preproduction service;Value proposition;Operational structure;Value chain integration;Question 28;In the value chain model for a hospital, patients, drugs and staff would be considered;Answer;suppliers;inputs;processes;outputs;Question 29;A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.;Answer;breakeven point = 7,000 units, outsource;breakeven point = 7,000 units, make in-house;breakeven point = 11,667 units, outsource;breakeven point = 11,667 units, make in-house;Question 30;The United States has experienced three waves of outsourcing. Which of the following isnotone of the waves?;Answer;skilled knowledge work;mass customization;simple service work;goods-producing jobs

 

Paper#25173 | Written in 18-Jul-2015

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