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Case 11-3 CUP Corporation




Case 11-3 CUP Corporation;Q1. (a) Why was the CCC created?(b) Why is the CCC made a profit center?;Q2. In the light of providing customer service, discuss the roles, relationship and conflicts between CCC and sales agents of the company.;Q3. What are the key success factors of the CCC?;Q4. As an advisor to the project manager, Derrick Westmuller, what set of measures would you advise they adopt?;Q5. Develop a balanced measurement system showing how the measures and measurements link to what you believe are the key success factors of the CCC.


Paper#25569 | Written in 18-Jul-2015

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