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Post University Bus311 final exam




Contacting people in a job candidate's online network for background information;A.;is illegal unless the candidate has listed them as references.;B.;occurs very rarely, since most employers don't have time to check online networks.;C.;is impossible if the candidate does not provide contact information.;D.;violates Facebook and LinkedIn user agreements.;E.;is becoming more common among employers.;Question 2;When using the direct approach to deliver negative messages, you;A.;begin with a buffer.;B.;should not include reasons for the decision or information.;C.;should end the message on a respectful note.;D.;can expect your audience to be offended.;E.;should not worry about tone.;Question 3;Which of the following would be an appropriate handout to accompany an oral presentation?;A.;An interesting but unrelated news article;B.;A list of relevant websites;C.;A photo of you, with a caption listing all of your qualifications;D.;A brief note explaining that, unfortunately, there will be no time for questions.;E.;Any of the above;Question 4;Speaking from notes or an outline is often effective because;A.;you can look at the notes instead of at your audience.;B.;you can maintain a natural speaking flow.;C.;it reduces the likelihood that you will improvise.;D.;it enables you to read the presentation word-for-word.;E.;it takes far less to prepare than writing out the entire presentation.;Question 5;What are your plans for expanding you sales to the European market?" is an example of;A.;a closed-ended question.;B.;an open-ended question.;C.;a restatement question.;D.;an inappropriate question.;E.;a conclusion.;Question 6;Which of the following isnot included in the prefatory parts of a formal report?;A.;Cover;B.;Letter of authorization;C.;Introduction;D.;Table of contents;E.;Title page;Question 7;One effective way to arouse interest at the start of a speech is to;A.;always start things off with a joke.;B.;unite the audience around a common goal.;C.;tease the audience by not mentioning specifically what you'll be talking about.;D.;say something outrageous, such as an insulting comment about an audience member.;E.;do none of the above.;Question 8;In a positive message, the main idea is presented;A.;in the first sentence of the middle paragraph.;B.;at the end of the middle paragraph.;C.;right at the beginning of the letter.;D.;in the last sentence of the letter.;E.;by implication only.;Question 9;The purpose of a resume is to;A.;induce the reader to hire you.;B.;list all your skills and abilities.;C.;get you an interview.;D.;take the place of an application letter.;E.;exaggerate your qualifications and impress potential employers.;4 points;Question 10;Accounting Services is here to assist you during our transition to electronic billing" is an example of which type of buffer?;A.;good news;B.;cooperation;C.;understanding;D.;fairness;E.;appreciation;Question 11;To illustrate how your department's budget will be distributed by percentage and type of expense, you should use;A.;an organizational chart.;B.;a Gantt chart.;C.;a pie chart.;D.;a line chart.;E.;an inverted pyramid.;Question 12;Generally speaking, bad news for employees should be delivered using;A.;blunt language.;B.;the direct approach.;C.;the indirect approach.;D.;passive voice.;E.;subordinates.;Question 13;When it comes to the job search, volunteering;A.;has little to no value, since it does not involve working for pay.;B.;is helpful only for those seeking employment in the nonprofit sector.;C.;should not be mentioned, since many employers view it as a waste of time.;D.;can provide valuable networking opportunities.;E.;is helpful only if it allows you to do temporary work for a potential employer.;Question 14;Your goal in the initial screening interview is to;A.;explain your greatest strengths in depth.;B.;distinguish yourself from other candidates.;C.;clinch the deal.;D.;provide as much detail as possible about positions you've held in the past.;E.;convince the interviewer that you need a decision right away;Question 15;Do not include on your resume items that could encourage discrimination, such as;A.;home address.;B.;hobbies.;C.;marital status.;D.;military service.;E.;management experience.;Question 16;Transitional words and phrases;A.;tie ideas together and show how one thought is related to another.;B.;help overcome poor organization.;C.;are essential to analytical reports but unnecessary in informational reports.;D.;generally confuse readers, especially in online reports.;E.;do all of the above..;Question 17;The second stage of interviews (following screening) is the ______ stage;A.;in-depth;B.;narrowing;C.;exploration;D.;elimination;E.;selection;Question 18;In a negative message, which of the following would be the most effective alternative to stating, "We cannot afford to continue this program"?;A.;The program will conclude on May 1.;B.;Much as we would like to support it, the program will be stopped.;C.;Due to a new company policy, we can no longer fund this program.;D.;There's no more money to extend this program.;E.;To no one's surprise, this program will be cut as of May 1.;Question 19;When making a routine request, you should begin with;A.;an indication of the importance of your request.;B.;a statement of who you are.;C.;a clear statement of the main idea or request.;D.;a question.;E.;a humorous comment.;Question 20;Sources of secondary information include;A.;first-hand observation.;B.;in-person interviews.;C.;newspapers and periodicals.;D.;experiments.;E.;an online survey designed specifically for your project.;Question 21;At the beginning of a research project, you need to;A.;develop a formal outline that you plan to stick to throughout your researching and writing.;B.;familiarize yourself with the subject.;C.;just jump in by finding resources on the Internet and taking notes from them.;D.;develop the conclusion you want to reach and start looking for evidence that supports that conclusion.;E.;try Google to see if it provides enough information, and if not proceed to databases and other sources.;Question 22;An index;A.;may include the names of important persons mentioned in your report.;B.;lists only the names of authors cited in the report.;C.;is never necessary in business reports.;D.;should always be prepared by someone other than the author of the report.;E.;all of the above are true.;Question 23;interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how candidates interact with potential peers.;A.;Panel;B.;Group;C.;Team;D.;Collaborative;E.;Inclusive;Question 24;Searching LinkedIn to learn about the managers you will meet in an upcoming interview;A.;is unethical, since LinkedIn profiles are private.;B.;is acceptable as long as you never reveal that you have done it.;C.;requires that you ask their permission beforehand.;D.;can make it easier for you to build rapport with your interviewers.;E.;hinders your chances of success by making you seem desperate for employment.;Question 25;When using the AIDA approach to persuasion, the closing should;A.;urge the audience to take the action you are requesting.;B.;provide additional evidence and detail not covered in the desire section.;C.;explain the steps needed to implement your ideas.;D.;warn the audience that bad things will happen if they don't listen to you.;E.;do all of the above.


Paper#25867 | Written in 18-Jul-2015

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