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When guest and employee meet "eyeball to eyeball"




1.When guest and employee meet "eyeball to eyeball", there's an opportunity for service to shine through. That opportunity has been called a;a. Quality circle;b. Who-knows-why?;c. Quality guarantees;d. Moment of truth;e. None of the above;2. The lodging industry;a. Has a highly perishable product;b. Experiences low turnover of employees;c. Pays exceptionally high salaries;d. Is treated unfairly under income tax laws;e. Both b an c;3. Boutique Hotels;a. By definition, are "small hotels;b. Have not yet attracted the attention of the chain;c. Operate with a higher RevPar than commercial hotels;d. Are almost always grande dames;e. Both c and d;4. A rooming slip is a means of communication between the;a. Desk and the bellperson;b. Guest and the housekeeper;c. Bellperson and the guest;d. Desk and the guest;e. All of these except b;5. A guest-service agent who calls "Front" is referring to the;a. Desk - the front-of-the-house;b. Property - usually the guest's first view of the building's front;c. Registration line - the next guest waiting to be registered;d. Bells - the next bellperson designated to room a guest;e. All of the above, except b;6. Which of the following terms is out-of-place in this set?;a. American plan;b. All-inclusive plan;c. European plan;d. Full pension;e. Conference plan


Paper#26133 | Written in 18-Jul-2015

Price : $30