Description of this paper

When guest and employee meet "eyeball to eyeball"




1.When guest and employee meet "eyeball to eyeball", there's an opportunity for service to shine through. That opportunity has been called a;a. Quality circle;b. Who-knows-why?;c. Quality guarantees;d. Moment of truth;e. None of the above;2. The lodging industry;a. Has a highly perishable product;b. Experiences low turnover of employees;c. Pays exceptionally high salaries;d. Is treated unfairly under income tax laws;e. Both b an c;3. Boutique Hotels;a. By definition, are "small hotels;b. Have not yet attracted the attention of the chain;c. Operate with a higher RevPar than commercial hotels;d. Are almost always grande dames;e. Both c and d;4. A rooming slip is a means of communication between the;a. Desk and the bellperson;b. Guest and the housekeeper;c. Bellperson and the guest;d. Desk and the guest;e. All of these except b;5. A guest-service agent who calls "Front" is referring to the;a. Desk - the front-of-the-house;b. Property - usually the guest's first view of the building's front;c. Registration line - the next guest waiting to be registered;d. Bells - the next bellperson designated to room a guest;e. All of the above, except b;6. Which of the following terms is out-of-place in this set?;a. American plan;b. All-inclusive plan;c. European plan;d. Full pension;e. Conference plan


Paper#26133 | Written in 18-Jul-2015

Price : $30