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strayer bus430 all discussions all assignment and quiz 1,3,4,5,6,7

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Customer Service - Zappos" Please respond to the following;From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.;Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.;week 1 diss 2"Value Chains" Please respond to the following;Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.;Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.;week 2 diss 2;Models of Organizational Performance" Please respond to the following;Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.;From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.;From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.;wek 2 diss 2;Operations Strategy" Please respond to the following;Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill?s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill?s Strategy Development Framework.;For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.;Business Analytics" Please respond to the following;Examine the role of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Determine how each system can play a critical role in managing value chains.;Provide an example from an industry where analytics is used today either through ERP or through CRM, and determine the ways this technology has helped to deliver quality to the customer.;Assess the challenges that companies might face when trying to implement these types of technologies.;week 3 diss 2;RFID Technology" Please respond to the following;From the e-Activity, evaluate the use and applicability of Radio Frequency Identification Devises (RFID) in industry today. Choose a company and provide at least two examples of how these devices can be used to improve productivity in its operations.;From the case study, assess the benefits and risks associated with this type of technology that should be considered by Mr. Bracket. Identify at least two possible risks that the company might face and suggest ways to mitigate them.;week 4 diss 1;Goods and Service Design" Please respond to the following;From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.;From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.\;week 4 diss 2;Service Positioning versus Product Process" Please respond to the following;Compare and contrast the service positioning matrix and the product process matrix in terms of their differences and similarities.;Provide at least one example currently used in business for each of the matrixes and evaluate their benefits and limitations within the industry you chose.;Evaluate how each matrix is unique in the way it addresses the needs of the customer.;Fast Food Franchise" Please respond to the following;Choose two fast food franchises, such as McDonalds and Burger King, and examine their facility layouts. Compare and contrast both food franchises, and discuss the differences in their layouts.;Evaluate how each of the layouts enhance or hinder productivity and the customer experience. Support your answer.;week 5 diss 2;Evaluating Supply Chain Performance" Please respond to the following;From the e-Activity, choose a company that sells a service or a product. Evaluate its supply chain performance effectiveness in terms of responsiveness, technology, and customer-related measures.;Determine at least three areas of effectiveness and three areas of deficiencies that can impact the competitive position of the company you chose in Part 1 of this discussion. Suggest ways the deficiencies can be improved. Provide at least two examples to support your answer.;week 6 diss 1;David Christopher and Orthopedic Surgeon" Please respond to the following;From the first case study, evaluate the medical practice and suggest at least two options (not discussed in the case) to maximize patient throughput and revenues without compromising the quality of medical care. Support your suggestion.;Speculate how you would apply the theory of constraints to this medical practice. Explain your position and support your answer.;week 6 diss 2;BankUSA" Please respond to the following;From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.;Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.;week 7;Management of Inventories" Please respond to the following;From the first e-Activity, examine the best practices found in the video on inventory management.;From the second e-Activity, choose two service companies that manage inventory and compare and contrast their inventory management systems.;Based on your evaluation of both inventory management systems from Part 2 of this discussion, propose suggestions to management that would ultimately lead to improve operations.;Resource Management" Please respond to the following;Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 13.3 (Chapter 13).;Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.;week 8;Evaluate an Experience" Please respond to the following: From the e-Activity, analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling. Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.;week 2;Balloons Aloha" Please respond to the following;From the case study, suggest short-term recommendations for the set of six jobs at the company. Support your recommendations.;From the case study, evaluate the efficiency of Balloons Aloha?s sequencing system. Provide long-term recommendations with respect to sequencing jobs at the company. Support your recommendations.;week 9;Cost of Quality" Please respond to the following;? Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.;? Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the ?Seven QC tools?. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.;Quality Control Systems" Please respond to the following;? Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.;? From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.;week 10;Lean Operating Systems" Please respond to the following;From the first e-Activity, examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.;From the second e-Activity, compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.;Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.;Project Management" Please respond to the following;From the third e-Activity, provide at least two examples of companies that have used project management techniques such as CPM or PERT. Evaluate their success in operations.;Determine at least two factors that impact the quality of project management. Suggest ways these factors can be mitigated without affecting project operations.;weeek 11;Operations Management Applications" Please respond to the following;? Evaluate different operations management principles and techniques that can make businesses more profitable today.;? Select one service company of your choice and discuss at least three operations management challenges the company is facing.;? Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.;Dq2;The Value Chain Concept" Please respond to the following;? Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).;? Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.;quizes;quiz 1;? 1;3 out of 3 points;A golf simulator in a retail sports store is an example of;Answer;? Question 2;3 out of 3 points;Which of the following is the correct sequence describing the evolution of operations management?;Answer;? Question 3;0 out of 3 points;The three issues that are at the core of operations management include all of the following except;Answer;? Question 4;3 out of 3 points;Which of the following would be the lowest in goods content and highest in service content?;Answer;? Question 5;3 out of 3 points;Support processes would typically include all of the following except;Answer;? Question 6;3 out of 3 points;Service management skills would include all of the following except;Answer;? Question 7;3 out of 3 points;Computer software would be an example of;Answer;? Question 8;3 out of 3 points;A support process could be any of the following except;Answer;? Question 9;0 out of 3 points;A value creation process could be any of the following except;Answer;? Question 10;3 out of 3 points;The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on;Answer;? Question 11;3 out of 3 points;The quality revolution is most related to;Answer;? Question 12;3 out of 3 points;Which of the following is not a key activity of an operations manager?;Answer;? Question 13;3 out of 3 points;Which one of the following has the highest goods content?;Answer;? Question 14;3 out of 3 points;Service organizations generally;Answer;? Question 15;3 out of 3 points;Which one of the following is not an example of biztainment?;Answer;? Question 16;3 out of 3 points;The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?;Answer;? Question 17;3 out of 3 points;The control of Wal-Mart?s value chain is ______, while the control of General Electric?s is ________.;Answer;? Question 18;3 out of 3 points;In the value chain model for a hospital, patients, drugs and staff would be considered;Answer;? Question 19;0 out of 3 points;From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered;Answer;? Question 20;0 out of 3 points;A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.;Answer;? Question 21;0 out of 3 points;For a restaurant, order-taking, bill payment and home delivery would be considered;Answer;? Question 22;0 out of 3 points;Which of the following generally does not result from vertical integration?;Answer;? Question 23;0 out of 3 points;Which of the following is not normally considered a variable cost?;Answer;? Question 24;0 out of 3 points;Operational structure of the value chain deals with;Answer;? Question 25;0 out of 3 points;When break-even analysis is applied to an outsourcing decision, the breakeven quantity is;Answer;? Question 26;0 out of 3 points;The first, second, and third waves of outsourcing experienced by the U.S. are;Answer;? Question 27;3 out of 3 points;is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.;Answer;? Question 28;3 out of 3 points;Which of the following is not a component of a value chain?;Answer;? Question 29;3 out of 3 points;A competitively dominant customer experience is often called a;Answer;? Question 30;3 out of 3 points;integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.;Answer;quiz 3;1;CRM helps firms gain competitive advantage by all of the following except;Question 2;3 out of 3 points;Correct;Infinite scalability is most related to;Question 3;3 out of 3 points;Correct;Enterprise Resource Planning Systems (ERP);Question 4;3 out of 3 points;Correct;Which of the following is not a major characteristic of a customer relationship management system (CRM)?;Question 5;3 out of 3 points;Correct;Database systems, artificial intelligence programs and voice-recognition software are examples of;Question 6;3 out of 3 points;Correct;According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to;Question 7;3 out of 3 points;Correct;All organizations face common issues regarding technology. Which item below does not belong on the list of issues?;Question 8;3 out of 3 points;Correct;Which of the following would not be included in a typical Customer Relationship Management System (CRM)?;Question 9;3 out of 3 points;Correct;consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.;Question 10;3 out of 3 points;Correct;Filing your individual federal tax returns would best be described as what type of value chain?;Question 11;3 out of 3 points;Correct;The dot.com company WebVan focused on;Question 12;3 out of 3 points;Correct;Regarding industrial robots, which choice is not correct?;Question 13;3 out of 3 points;Correct;Which of the following would not be an activity a return facilitator handles?;Question 14;3 out of 3 points;Correct;Computer integrated manufacturing systems result in all of the following EXCEPT;Question 15;3 out of 3 points;Correct;All of the following are benefits of adopting technology except;Bus430 quiz 5;Question 1;Which type of layout is best for high volumes of demand with few if any setups/changeovers?;Answer;Product;Process;Cellular;Fixed position;Question 2;Which of the following isnota common approach for designing process layouts?;Answer;CRAFT;ALDEP;NIOSH;CORELAP;Question 3;All of the following are common objectives of layout studiesexcept;Answer;Minimize delays in materials handling and customer movement;Minimize the number of workstations;Provide for good housekeeping and maintenance;Maintain flexibility;Question 4;Which of the following isnota disadvantage of virtual teams?;Answer;Security;Working hours;Synchronizing calendars;Socialization;Question 5;For a given cycle time in line balancing, assembly-line efficiency can beincreasedby;Answer;Speeding the line;Slowing the line;Decreasing the number of work stations;Increasing the number of work stations;Question 6;All of the following are limitations to process layoutexcept;Answer;Higher movement and transportation costs;More complicated planning and control systems;Longer total processing time;Limited range of products;Question 7;Considering ergonomics, which of the following doesnotfit?;Answer;Improving productivity;Group technology;Designing equipment and instrumentation;Considering physical capability of people;Question 8;The production of large goods such as airplanes is best accomplished using a ____ layout.;Answer;Product;Process;Cellular;Fixed position;Question 9;is vertical expansion of job duties to give the worker more responsibility.;Answer;Job enlargement;Job rotation;Job enrichment;Job design;Question 10;The typical layout of facilities in a hospital would be an example of a ____ layout.;Answer;Product;Process;Cellular;Fixed position;Question 11;The determination of specific job tasks and responsibilities is called ____.;Answer;Job design;Ergonomics;Job enlargement;Job enrichment;Question 12;An assembly line with 28 activities is to be balanced. The total amount of time required for all 28 activities is 39 minutes. The line will operate for 450 minutes per day. What must the cycle time be to achieve an output rate of 400 units/day?;Answer;1.39 minutes;11.54 minutes;1.125 minutes;0.89 minutes;Question 13;A(n) ____ performs entire jobs rather than specialized, assembly line work.;Answer;Virtual team;Self-managed team;Natural work team;Ergonomic team;Question 14;A ____ layout is an arrangement based on self-contained groups of equipment needed to produce a particular set of goods or services.;Answer;Product;Process;Cellular;Fixed position;Question 15;classifies parts into families so that cellular layouts can be effectively used.;Answer;Ergonomics;Job enlargement;Group technology;CRAFT;Question 16;Which one of the following isnotdirectly related to a supply chain?;Answer;Distribution center;Inventory;Promotion/Advertising;Supplier;Question 17;The weights typically used in the center-of-gravity method are;Answer;Transportation costs;Distances;Volumes of goods;Times;Question 18;A contract manufacturer can offer significant competitive advantages. Which one of the following isnotan advantage of using a contract manufacturer.;Answer;Access to advanced manufacturing technologies;Faster product time-to-market;Lower costs from economies of scale;Standardized design;Question 19;Factors such as managers' preferences, services and taxes, available transportation systems, banking services and environmental impacts would bemostclosely related to which level of the facility location hierarchy?;Answer;Global (National) location;Regional location;District or community location;Local site selection;Question 20;A pull system;Answer;requires high levels of finished goods inventory;relies heavily on accurate sales forecasts;waits for customer orders;necessitates standardized products;Question 21;All of the following are considered non-economic factors in location decisionsexcept;Answer;Availability of labor;Employee empowerment;Transportation services;Quality of life;Question 22;The metric "perfect order fulfillment" is often used to measure ____.;Answer;Delivery reliability;Responsiveness;Supply chain efficiency;Supply chain financial performance;Question 23;The point in the supply chain that separates the push system from the pull system is called the;Answer;Reversal point;Push-pull boundary;Postponement site;Center of gravity;Question 24;Managing the flow of goods and materials from the customer backward through the supply chain is called;Answer;Reverse Logistics;The Pull System;The Push System;Response Management;Question 25;A(n) ____ produces goods in advance of customer demand using a forecast of sales and moves them to points of sale where they are stored as finished goods inventory.;Answer;Responsive supply chain;Efficient supply chain;Push system;Pull system;Question 26;A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging, and works for end users is called a ____.;Answer;Responsive supply chain;Contract manufacturer;Distribution center;Vendor-managed inventory supplier;Question 27;Where in its supply chain does Dell, Inc. begin to use a pull system?;Answer;supplier;factory;distribution center;customer;Question 28;For General Motors' supply chain, the ____ is the push-pull boundary.;Answer;Supplier;Factory;Dealer;Custom;Question 29;A(n) ____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.;Answer;Responsive supply chain;Efficient supply chain;Push system;Pull system;Question 30;is the process of delaying product customization until the product is closer to the customer at the end of a supply chain.;Answer;Postponement;Sourcing;Deferral;Multisite management;? Question 1;3 out of 3 points;Safety capacity is intended for all of the following except;Answer;? Question 2;3 out of 3 points;In service organizations, capacity is more often viewed as;Answer;? Question 3;3 out of 3 points;An entity in which idle capacity exists is called a ____.;Answer;? Question 4;3 out of 3 points;All the following are means to adjust short-term capacity except;Answer;? Question 5;3 out of 3 points;Safety capacity or a capacity cushion is;Answer;? Question 6;3 out of 3 points;Which of the following is not correct relating to bottleneck resources?;Answer;? Question 7;3 out of 3 points;A firm will encounter short periods of over- and under-utilization with which of the following capacity expansion approaches?;Answer;? Question 8;3 out of 3 points;An organization that would typically use a revenue management system is;Answer;? Question 9;3 out of 3 points;For a non-bottleneck activity;Answer;? Question 10;3 out of 3 points;Safety capacity is most closely related to;Answer;? Question 11;3 out of 3 points;Which of the following is not a key consideration in long-term capacity strategy?;Answer;? Question 12;3 out of 3 points;A focused factory is least likely to focus on;Answer;? Question 13;3 out of 3 points;Which of the following is a short-term capacity decision?;Answer;? Question 14;3 out of 3 points;A capacity straddle strategy is related to;Answer;? Question 15;3 out of 3 points;When the average unit cost of a good or service decreases as the capacity and/or volume of throughput increases, it is called;Answer;? Question 16;3 out of 3 points;Repeatable periods of ups and downs over short periods of time are called ____.;Answer;? Question 17;3 out of 3 points;A moving average model works best when ____ in the time series.;Answer;? Question 18;3 out of 3 points;A(n) ____ is a one-time variation that is explainable.;Answer;? Question 19;3 out of 3 points;Which of the following does not fit with the Delphi method?;Answer;? Question 20;0 out of 3 points;Regression analysis;Answer;? Question 21;3 out of 3 points;Which of the following is not a valid approach to gathering data for judgmental forecasting?;Answer;? Question 22;3 out of 3 points;For single exponential smoothing;Answer;? Question 23;3 out of 3 points;If single exponential smoothing is used and the time series has a negative trend, the forecast will;Answer;? Question 24;3 out of 3 points;A tracking signal provides a method for quantifying forecast;Answer;? Question 25;3 out of 3 points;All of the following are important concepts in forecasting except;Answer;? Question 26;3 out of 3 points;forecasts are needed for planning production schedules and to assign workers to jobs.;Answer;? Question 27;3 out of 3 points;Exponential smoothing...;Answer;? Question 28;3 out of 3 points;All of the following are important in choosing a forecasting method except;Answer;? Question 29;3 out of 3 points;Regular patterns in a data series that take place over long periods of time are called ____.;Answer;? Question 30;3 out of 3 points;If actual demand for a product is highly influenced by only random variation, the quantitative technique to use for forecasting demand is;Answer;quiz 7;? Question 1;3 out of 3 points;Which is not an advantage of the periodic review system?;Answer;? Question 2;3 out of 3 points;Inventory position is computed using all the following except;Answer;? Question 3;3 out of 3 points;Costs associated with inspecting, unpacking and putting into storage incoming inventory are components of ____ cost.;Answer;? Question 4;3 out of 3 points;Which of the following is not a key input to a single period inventory model?;Answer;? Question 5;3 out of 3 points;Inventory that acts as a buffer between workstations in flow shops or departments in job shops is called ____ inventory.;Answer;? Question 6;3 out of 3 points;Demand that is stable over time is called ____.;Answer;? Question 7;3 out of 3 points;Inventory that represents partially completed products waiting further processing is called ____ inventory.;Answer;? Question 8;3 out of 3 points;For the single-period inventory model, solving for the optimal order quantity involves using;Answer;? Question 9;3 out of 3 points;Using a fixed quantity system (FQS), as the reorder point increases;Answer;? Question 10;3 out of 3 points;Which of the following is not a key assumption underlining the classic economic order quantity (EOQ) model?;Answer;? Question 11;3 out of 3 points;In ABC inventory analysis, which of the following is true for ?C? items?;Answer;? Question 12;3 out of 3 points;Demand that incorporates uncertainty is called ____.;Answer;? Question 13;3 out of 3 points;Independent demand;Answer;? Question 14;3 out of 3 points;Demand that varies over time is called ____.;Answer;? Question 15;3 out of 3 points;Backorders ____.;Answer;? Question 16;3 out of 3 points;If forecast demand exceeds the total factory or supply capacity, managers might simply decide not to meet forecast demand. This decision would most likely be made at which planning level?;Answer;? Question 17;3 out of 3 points;Which lot sizing rule might base the order quantity on a standard-size container or pallet load?;Answer;? Question 18;3 out of 3 points;The Lot-for-Lot (LFL) rule;Answer;? Question 19;3 out of 3 points;are the total demand for an item derived from all of its parents.;Answer;? Question 20;3 out of 3 points;An inventory item can be;Answer;? Question 21;3 out of 3 points;Capacity requirements are computed by multiplying the number of units scheduled for production at a work center by;Answer;? Question 22;3 out of 3 points;The primary output of an MRP system is a time-phased report that gives all of the following except;Answer;? Question 23;3 out of 3 points;Assigning people to tasks, setting priorities for jobs and scheduling equipment fits best with which level of the generic framework for resource planning?;Answer;? Question 24;3 out of 3 points;The purpose of aggregate planning is to;Answer;? Question 25;3 out of 3 points;The words "product family," "budget allocation" and "long-term" fit best with which level of the generic framework for resource planning?;Answer;? Question 26;3 out of 3 points;Which of the following is not correct regarding aggregate planning?;Answer;? Question 27;3 out of 3 points;A(n) ____ is a statement of how many finished items are to be produced and when they are to be produced.;Answer;? Question 28;3 out of 3 points;Which lot sizing rule is best when inventory carrying costs are high and setup/order costs are low?;Answer;? Question 29;3 out of 3 points;Promotion of weekly discount airfares by an airline would be an example of ____.;Answer;? Question 30;3 out of 3 points;Which of the following is not an aggregate planning decision option?;Answer;*;quiz 4;? Question 1;3 out of 3 points;Which of the following is not a principal dimension of the servicescape?;Answer;? Question 2;3 out of 3 points;Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.;Answer;? Question 3;3 out of 3 points;Objectives of service guarantees include all of the following except;Answer;? Question 4;3 out of 3 points;In design specification terminology, permissible variation is called;Answer;? Question 5;3 out of 3 points;In design specification terminology, the target dimension is called;Answer;? Question 6;3 out of 3 points;Which of the following is not a principal issue in service encounter design?;Answer;? Question 7;3 out of 3 points;Taguchi?s loss function is most closely associated with;Answer;? Question 8;3 out of 3 points;Which of the following is not supported by Japan's Genichi Taguchi?;Answer;? Question 9;3 out of 3 points;In a design specification 25 ? 1.5, the value 25 is called the ____, while ? 1.5 is called the ____.;Answer;? Question 10;3 out of 3 points;The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called;Answer;? Question 11;3 out of 3 points;If a redundant component is added to a system, the overall system reliability;Answer;? Question 12;3 out of 3 points;A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?;Answer;? Question 13;3 out of 3 points;Regarding the first House of Quality, the interrelationship between any pair of technical features is found in;Answer;? Question 14;3 out of 3 points;High customer contact systems would most commonly be found in ____.;Answer;? Question 15;3 out of 3 points;Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?;Answer;? Question 16;3 out of 3 points;offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.;Answer;? Question 17;3 out of 3 points;Which one of the following best describes reengineering?;Answer;? Question 18;3 out of 3 points;Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?;Answer;? Question 19;3 out of 3 points;Which of the following is least related to Value Stream Mapping?;Answer;? Question 20;3 out of 3 points;Which of the following is not a common process design improvement strategy?;Answer;? Question 21;3 out of 3 points;A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output.;Answer;? Question 22;3 out of 3 points;Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except;Answer;? Question 23;3 out of 3 points;What type of process would a paper mill most likely use?;Answer;? Question 24;3 out of 3 points;Using the Service Positioning Matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to;Answer;? Question 25;3 out of 3 points;The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to;Answer;? Question 26;3 out of 3 points;Transferring material between two non-adjacent workstations, waiting for service and requiring multiple approvals are examples of;Answer;? Question 27;3 out of 3 points;Little's Law;Answer;? Question 28;3 out of 3 points;Dell computers and Subway sandwiches are examples of ____ goods.;Answer;? Question 29;3 out of 3 points;During which phase of a product's life cycle does low unit cost become a top competitive priority?;Answer;? Ques

 

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