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BUSN - Gotham City Bank Queuing System Case Assignment




On average, 100 customers arrive per hour at Gotham City Bank. It takes a teller an average of 2 minutes to serve a customer. Interarrival and service times are exponentially distributed. The bank currently has 4 tellers working. The bank manager wants to compare the following two systems with regard to the average number of customers present in the bank and the probability that a customer will spend more than 8 minutes in line.;? System 1: Each teller has his or her own line (and no moving between lines is permitted). Arriving customers are equally likely to choose any teller.;? System 2: All customers wait in a single line for the first available teller.;If you were the bank manager, which system would you prefer?


Paper#29754 | Written in 18-Jul-2015

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