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strayer BUS430 QUIZ 4




? Question 1;3 out of 3 points;Which of the following is not a principal dimension of the servicescape?;Answer;? Question 2;3 out of 3 points;Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.;Answer;? Question 3;3 out of 3 points;Objectives of service guarantees include all of the following except;Answer;? Question 4;3 out of 3 points;In design specification terminology, permissible variation is called;Answer;? Question 5;3 out of 3 points;In design specification terminology, the target dimension is called;Answer;? Question 6;3 out of 3 points;Which of the following is not a principal issue in service encounter design?;Answer;? Question 7;3 out of 3 points;Taguchi?s loss function is most closely associated with;Answer;? Question 8;3 out of 3 points;Which of the following is not supported by Japan's Genichi Taguchi?;Answer;? Question 9;3 out of 3 points;In a design specification 25 ? 1.5, the value 25 is called the ____, while ? 1.5 is called the ____.;Answer;? Question 10;3 out of 3 points;The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called;Answer;? Question 11;3 out of 3 points;If a redundant component is added to a system, the overall system reliability;Answer;? Question 12;3 out of 3 points;A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?;Answer;? Question 13;3 out of 3 points;Regarding the first House of Quality, the interrelationship between any pair of technical features is found in;Answer;? Question 14;3 out of 3 points;High customer contact systems would most commonly be found in ____.;Answer;? Question 15;3 out of 3 points;Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?;Answer;? Question 16;3 out of 3 points;offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.;Answer;? Question 17;3 out of 3 points;Which one of the following best describes reengineering?;Answer;? Question 18;3 out of 3 points;Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?;Answer;? Question 19;3 out of 3 points;Which of the following is least related to Value Stream Mapping?;Answer;? Question 20;3 out of 3 points;Which of the following is not a common process design improvement strategy?;Answer;? Question 21;3 out of 3 points;A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output.;Answer;? Question 22;3 out of 3 points;Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except;Answer;? Question 23;3 out of 3 points;What type of process would a paper mill most likely use?;Answer;? Question 24;3 out of 3 points;Using the Service Positioning Matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to;Answer;? Question 25;3 out of 3 points;The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to;Answer;? Question 26;3 out of 3 points;Transferring material between two non-adjacent workstations, waiting for service and requiring multiple approvals are examples of;Answer;? Question 27;3 out of 3 points;Little's Law;Answer;? Question 28;3 out of 3 points;Dell computers and Subway sandwiches are examples of ____ goods.;Answer;? Question 29;3 out of 3 points;During which phase of a product's life cycle does low unit cost become a top competitive priority?;Answer;? Question 30;3 out of 3 points;A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.;Answer


Paper#30236 | Written in 18-Jul-2015

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