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strayer BUS430 week 1 and week 2 discussion




Customer Service - Zappos" Please respond to the following;From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.;Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.;week 1 diss 2;Value Chains" Please respond to the following;Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.;Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.;week 2 diss 2;Models of Organizational Performance" Please respond to the following;Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.;From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.;From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.;wek 2 diss 2;Operations Strategy" Please respond to the following;Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill?s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill?s Strategy Development Framework.;For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.


Paper#30240 | Written in 18-Jul-2015

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