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BAM562 final exam




Multiple Choice Questions(Enter your answers on the enclosed answer sheet);1. When devising goals for his team to achieve, which of the following points should Kevin;consider most important?;a. Organizational goals;b. His career goals;c. Individual abilities;d. Internal politics;e. Employee goals;2.;resources refer to the machines used during the manufacturing process.;a. Technology;b. Monetary;c. Capital;d. Raw material;e. Hardware;3. Ben is a manager at Transit Logistics,a logistics companyinvolved in transportation and stor;age. He isin charge of monitoring the schedules of the truck drivers who transport the goods.In;this scenario, the capital resource of the organizationis the;a. work-schedule;b. transported goods;c. trucks;d. drivers;e. Ben;4.which of the following situations demonstrates effectiveness but not efficiency?;a. Workers at M NS worked overtime for two weeks,but wereunable to achieve the ir target;prod uction.;b. Managers at MNS aimed to complete a particular project by August, but only;completedit in September.;c. The manager told Stella to do a report, even though Ray was better qualified for the;task.However,Stella managed it successfully.;d. Following a number of layoffs,Gianna's team was very demotivated and hence the;performance of the department suffered.;e. M NS aimed to complete construction of the new plantin two weeks, but a workers;stri ke delayed construction.;2;f.;5. Managerial efficiency is the proportion of total organizational resources that contribute to;productivity during the manufacturing process. The this proportion,the more;the manager.;a. higher, inefficient;b. higher,efficient;c. lower,effective;d. lower,efficient;e. higher, ineffective;6. Management principles are considered to be universal because;a. production processes and strategies remain the same across organizations;b. employees in all organizations have the same skill sets;c. all organizations have the same organizational hierarchy;d. the principles of planning, organizing, influencing,and controlling are the same across;organizations;e. organizational goals and methods do not change from organization to organization;7. Nathan is the plant manager for Arwen Manufacturing. Though he does not work hands-on on;the manufacturing process,he needs to know the ins and outs of the processes, so that he can;guide his employees effectively and step in to help if necessary. According to Katz, this involves;developing Nathan's skills.;a. technical;b. moral;c. conceptual;d. human;e. interpersonal;8. In an organization,task-related activities include;a. empowering others to solve problems;b. consulting when making decisions;c. providing recognition for achievements and contributions;d. encouraging innovative thinking;e. short-term planning;3;g.;9. skills are very important to managers at the lower,middle and top levels.;a. Human;b. Conceptual;c. Technical;d. Tactical;e. Strategic;10. Which of the following is the correct representation of the stages in a career?;a. Exploration,Maintenance, Establishment, Decline;b. Establishment, Exploration, Maintenance,Decline;c. Establishment,Plateauing, Exploration, Maintenance;d. Establishment, Maintenance, Plateauing, Decline;e. Exploration,Establishment,Maintenance,Decline;11.People in the stage may find it difficult to maintain prior performance levels,perhaps;because they have lost interest in their careers or have failed to keep their job skills up-to-;date.;a. decline;b. establishment;c.maintenance;d. exploration;e. plateauing;12. Under classicalmanagement theory, comprehensive analysis of management concerns the;management function as a whole.The primary contributor to this category was;a. Frederick W.Taylor;b. Frank Gilbreth;c. Ludwig von Bertalanffy;d. Henry L. Gantt;e. Henri Fayol;13. F.W. Taylor's approach was unpopular with workers and unions because they feared that;reengineering their jobs would lead to;a. an increase in quality;b. a decrease in productivity;c. lower piecework rates;d. longer work days;e. workers losing their jobs;4;h.;14. The Gilbreths aimed to increase worker efficiency by;a. encouraging teamwork rather than individual work;b. reducing the number of movements taken to accomplish a task;c. enforcing minimum criteria for the types of workers hired for a job;d. instituting the piece-rate system for remuneration;e. understanding what motivates employees to complete a task;15. Gantt believed in worker compensation that corresponded to production through the piece;rate system, as well as the system when production exceeded the quota.;a. interest;b. pension;c. staggered;d. bonus;e. profit;16. One of the general principles of management explained by Fayol is"unity of command." What;does this principle mean?;a. All employees should be treated as equally as possible.;b. All workers should be given the same orders by managers.;c. The interests of one person should take priority over the interests of the organization.;d. Workers should receive orders from only one manager.;e. The entire organization should be moving toward a common objective.;17. Each manager in an organization possesses certain amounts of authority. For example, the;president possesses the most authority, the first-line supervisor, the least.According to Fayol;th is is known as;a. scalability of tenure;b. unity of command;c. the scalar chai n;d. decentralization;e. esprit de corps;18. The purpose of the bank wiring observation room experiment,which is one of the phases of;the Hawthorne studies, was to analyze;a. theimpact of social relationshipsin a work group;b. the most basic movements necessary to achieve a task;c. the impact of scientifically designed jobs on worker efficiency;d. system improvements through task-scheduling innovation;e. the impact of unity of command in terms of productivity;5;i.;19.The Hawthorne Studies sparked the,a people-oriented approach to management in;which the interaction of people in organizations is studied to judge its impact on;organizational success.;a. behavioral study movement;b. humanrelations movement;c. motion studies initiative;d. scientific management movement;e. "one best way"model;20.A humanis an example of a(n) system. Constant interaction with the environment;influences the person's state of existence and future.;a. conditional;b. static;c. inert;d. closed;e. open;21. Which of the following statements is true about corporate social responsibility?;a. It is the managerial obligation to abide to societal laws when pursuing organizational;goals.;b. It is the managerial obligation to cater to the needs of the stockholders, while abiding;by the laws of the society.;c. It is the managerial obligation to ensure ethical decision-making in an organization to;benefit its customers.;d. It is the managerial obligation to ensure the accountability of certain individuals in an;organization through mechanisms that try to reduce or eliminate the principal-agent;problem.;e. Itis the managerial obligation to take action that protects and improves both the;welfare of society as a whole and the interests of the organization.;22. Organizing for social responsibility activities entails;a. making things happen as they were planned to happen;b. establishing for all organizationalresources logicaluses that emphasize the attainment;of the organization's social objectives;c. determining how the organization will achieve its social responsibility objectives;d. guiding the activities of organization members to help attain the organization's social;responsibi I ity objectives;e. determining and reporting progress in the attainment of social responsibility objectives;6;j.;23. is defined as the management process of guiding the activities of organization;members to help attain organizational objectives.;a. Organizing;b. Influencing;c. Controlling;d. Planning;e. Implementing;24. Which of the following activities performed by an organization indicates that it is conducting a;social responsibility measurement in the socialinvestment area?;a. Puttingin money and human resources to solve community social problems;b. Conducting studies to pinpoint social problems;c. Ensuring worker safety;d. Participating in long-range community planning;e. Dealing fairly with employees and customers;25.Individuals following the _______________________act in a way that results in the greatest good for the;greatest number of people.;a. golden rule;b. deontological principle;c. Kantian principle;d. utilitarian principle;e. virtue ethics principle;26. Which of the following actions suggests that an individualis following Kant's categorical;imperative?;a. Actingin a way you would expect others to act toward you.;b. Acting in a way that the action taken under the circumstances could be a universal law;of behavior.;c. Acting in a way that results in the greatest good for the greatest number of people.;d. Taking actions that abide by the laws of the state.;e. Taking actions that would be viewed as proper by a disinterested panel of professional;peers.;7;k.;27. Brenda works as an accountant in a software firm. She notices that the company has inflated;its balance sheet to show profits, when in reality it is under loss. Brenda reports this;inconsistency to the CFO and then to the local authorities, when the CFO refused to take;action. Which of the following explains Brenda actions?;a. Crowdsourcing;b. Pharming;c. Phishing;d. Whistle-blowing;e. Shoulder surfing;28. Which of the following is true regarding the majority and minority groups in an organization?;a. The majority group has more people than the minority group.;b. The minority group possesses decision-making power in most organizations.;c. The majority group in any organization lacks social status and acceptance.;d. The minority group can have more people than the majority group.;e. The top management constitutes a minority group that commands decision-making;power.;29. Which of the following is an advantage of a diverse workforce?;a. Decreased costs;b. Decreased innovation;c. Decreased market share;d. Less resi I ience to change;e. Lower productivity;30. Treating an issue, person, or behavior unjustly or inequitably on the basis of prejudices is;known as;a. stereotyping;b. discrimination;c. tokenism;d. xenocentrism;e. ethnocentrism;31. Perceptions about the sexes based on what society bel ieves are appropriate behaviors for men;and women are;a. indications of ethnocentrism;b. a resu It of bicu Itural stress;c. gender-role stereotypes;d. sources of pluralism;e. instances of sexual harassment;8;l.;32. The approach to cultural diversity that most closely parallels affirmative action policies is the;approach.;a. golden rule;b. righting-the-wrongs;c. assimilation;d. multicultural;e. culture-specific;33. The multicultural approach;a. gives employees the opportunity to develop an appreciation for both differences of;culture and variations in personal characteristics;b. creates a homogeneous culture that suppresses the creativity and diversity of views that;could benefit the organization;c. pressures employees who do not belong to the dominant culture to conform;d. advocates shaping organization members to fit the existing culture of the organization;e. addresses past injustices experienced by a particular group;34. In the area of diversity, controlling involves;a. establishing task forces or committees to explore issues and provide ideas;b. carefully choosing work assignments to support the career development of all;employees;c. evaluating the extent to which diversity goals are being achieved;d. the evaluation activities necessary to assess the diversity efforts;e. the selection of the diversity training programs for the organization;35.In the stage, managers are unaware of behaviors they engage in that are problematic;for members of other grou ps.;a. unconscious competence;b. controlled competence;c. conscious competence;d. conscious incompetence;e. unconscious incompetence;9;m.;36. The different types of organizationsin ascending order of the extent of involvement in the;international arena are;a. international,transnational, domestic,mu Itinational;b. domestic,multi national,transnationa I, i nternationa I;c. multinational,domestic, transnational, global;d. domestic, international,mu Itinational,transnational;e. transnational, international,multinational, domestic;37. An organization that has significant operations in more than one country, disregards national;boundaries andis guided by a common strategy from a corporation centeris a(n);a. transnational organization;b. global organization;c. domestic organization;d. multinational corporation;e. international corporation;38. Which of the following is a characteristic of domestic management?;a. Widely disparate economic conditions;b. National markets varyi ng greatly in popu lation and area;c. Markets at different stages of theindustrial revolution;d. People livingin similarvalue systems;e. Different national sovereignties;39. The process of bringing individuals who have been working abroad back to their home country;and reintegrating them into the organization's home-country operations is called;a. expatriation;b. emigration;c. immigration;d. polycentrism;e. repatriation;10;n.;40.International planning in the area of emphasizes reaching organizational objectives;through the purchase of the operating assets of another company in a foreign country.;a. direct investing;b. exporting;c. license agreements;d. importing;e. joi nt venture;41.An international market agreement is;a. an agreement between an importer from one country and an exporter from another;b. an arrangement among a cluster of countries that facilitates a high level of trade among;these countries;c. an agreement between a multinational company and its franchisees in a number of;countries;d. a joint venture between two companies who want to enter markets in the other country;e. an international import deal between two countries;42. A Canada-based shoe manufacturing company in Malaysia has hired a Malaysian manager;to manage it, because the company's CEO believes that the manager will understand the;situation and manage the plant better than any foreign manager.This company is said to have;a(n) attitude.;a. polycentric;b. geocentric;c. gynocentric;d. eth nocentric;e. egocentric;43. All of the English teachers at Springfield High School jointly developed and agreed on the;standards that students must achieve in order to graduate to the next grade. This is an;example of;a. consensus;b. intuitive decision making;c. rules of thumb;d. bounded rationality;e. groupthink;11;o.;44. Which of the following is the finalstepin the decision-making process?;a. Identify organizational objectives;b. Gather feedback to find out if the problemis solved;c. Take action;d. Select the most beneficial alternative;e. Implement the selected alternative;45. refers to situations where the probability that a particular outcome will occur is not;knownin advance.;a. Unrealistic optimism;b. Heuristics;c. Risk;d. Hazard;e. Uncertainty;46. refers to the likelihood that an event or outcome will actually occur.;a. Ratio;b. Surety;c. Probability;d. Bias;e. Brainstorming;47. The phenomenon ofcompromising the quality of a decision to maintain relationships within a;teamis referred to as;a. groupthink;b. scapegoating;c. crowdsourcing;d. brainstorming;e. doublethink;48. The nominal group technique of decision-making begins with;a. the entire group discussing their ideas simultaneously;b. group members writing down individual ideas on the matter being discussed;c. members writing theirideas on a board for all other members to see;d. a secret ballot which allows members to support their favorite ideas without fear;e. members presenting theirindividual ideas orally;12;p.;49. Which of the following is true about strategy?;a. Smaller organizations are more precise than large organizations in developing;organizationalstrategy in order to meet their goals sooner.;b. Strategy is a general plan developed to reach short-term goals.;c. Organ izational strategy focuses on the marketi ng and financial aspects of a busi ness.;d. Strategy is actually the end result of strategic planning.;e. Research and development are not a part of an organization's strategy.;50. The last step in the strategic management process is;a. establishment of an organizational direction;b. strategic control;c. strategy formulation;d. strategy implementation;e. environmental analysis;51. Lobbying efforts by interest groups and progress on the passage of laws are examples of the;component of the general environment.;a. legal;b. international;c. technological;d. political;e. social;52. Which of the following strategy formulation tools was specifically developed to expand on the;BeG Growth-Share Matrix?;a. The critical questions analysis;b. The GE Multifactor Portfolio Matrix;c. Environmental analysis;d. SWOT analysis;e. Porter's Model for I ndustry Analysis;13;q.;53. The Razzmatazz Group of companies plans to launch a new flavor of crackers that is distinct;and unusual.Which of the following strategies is the company following to become more;competitive?;a. Cost leadership;b. Divestiture;c. Focus;d. Stability;e. Differentiation;54., the fourth step of the strategic management process, is putting formulated;strategies into action.;a. Strategic control;b. Strategy implementation;c. Strategic feedback;d. Environmental analysis;e. Strategy formulation;55. ________is the ability to provide the organizational resources necessary to implement a;strategy.;a. I nteracti ng ski II;b. Monitoring skill;c. Tactical skill;d. Organizing skill;e. Allocating skill;56.A firm's ability to undertake an action is referred to as;a. competitor motivation;b. competitor capability;c. strategic ability;d. competitor awareness;e. differentiation;14;r.;57. Which of the following plans focuses on organizational situations that occur repeatedly?;a. Intermediate plan;b. Standing plan;c. Single-use plan;d. Budgetary plan;e. Programmed plan;58. A company announces in a memo that smoking will not be allowed on the premises.This;statement is an example of a;a. rule;b. policy;c. program;d. program;e. budget;59. Which of the following is a planning device as wellas a strategy for organizational control?;a. Rule;b. Policy;c. Program;d. Procedure;e. Budget;60. The salesforce estimation methodis a _________method of sales forecasting.;a. qualitative;b. quantitative;c. focus group;d. hall test;e. survey;61.Sales during the ________stageis typically due to the need to replace a worn-out product.;a. maturity;b. introduction;c. decline;d. growth;e. saturation;15;s.;62. What can managers do to prevent products from entering the decline stage?;a. They can increase the advertising product.;b. They can improve the product quality.;c. They can increase the price of the product.;d. They can reduce the sales promotion.;e. They can reduce the product features.;63. Which of the following is true regarding Gantt charts?;a. Resource to be scheduled is plotted on the horizontal axis;b. Time is plotted on the vertical axis;c. It is essentially a bar graph;d. Does not establ ish real istic worker output standards;e. Does not provide an overview of the use of organizational resources;64. According to Fayol's guidelines for organizing resources, you should;a. not use sanctions against faults and errors;b. make extensive use of regulations and paperwork;c. not link rewards to performance;d. recognize the unity of command;e. establish multiple guiding authorities;65.Which of the following is one of the three main components of the management system that;Weber termed a bureaucracy?;a. A flat organ izational structure;b. Emphasis on the human variable;c. Close, personal relations among organization members;d. A clearly outlined organizational hierarchy;e. Minimum regulations and paperwork;66.Traditionally, an organization chart isconstructed in form.;a. Hyperbol ic tree;b. Spider diagram;c. Pyramid;d. Radial tree;e. Pie-diagram;16;t.;67. According to the contingency viewpoint to designing span of management, the appropriate;span of management narrows when;a. subordinates are physically located close to one another;b. subordinates are carrying out simple functions;c. subordinates'activities need to be synchronized carefully;d. the activities performed by supervised individuals are similar;e. the manager spends little time on planning activities;68. According to the contingency viewpoint to designing span of management, which of the;following situations would warrant a relatively wide span of control?;a. Supervising a team of factory workers sewing buttons onto shirts;b. Managing a virtual team of engineers spread across several countries;c. Managing a highly interdependent production team;d. Supervising a team of scientists engaged in complex research work;e. Managing and coordinating the activities of a marketing team;69. In the context of forces influencing formal structure, the customers and suppliers of the;management system, along with existing political and social structures constitute the forces;inthe;a. manager;b. environment;c. subordinates;d. task;e. activity;70. When properly designed, job descriptions;a. encourage job sharing among employees;b. encourage the application of socio-technical systems principles to the humanization of;work;c. communicate job content to employees;d. encourage job rotation among employees;e. increase the number of tasks associated with the job;17;u.;71. Which of the following is NOT one of the four key dimensions for appraising manager;responsi bi I ity?;a. Behavior with upper management;b. Behavior with other groups;c. Behavior with subordinates;d. Personal attitudes and values;e. Behavior with stockholders;72. The most significant factorindetermining whether an organization will have staff personnel is;a. the nature of the products and service produced;b. the size of the organization;c. the type of industry;d. the degree of centralization in the organization;e. the qualifications of the workers;73. When staff personnel are viewed as suppliers and line personnel as customers, staff personnel;are performing the role.;a. advisory;b. counseling;c. administrative;d. control;e. service;74. The three steps in the delegation process are;a. assign specific duties, grant authority,and createresponsi bi I ity;b. assign responsibility, create accountability, and assign specific duties;c. create responsibility, grant authority,and promote acceptance;d. assign specific duties, create responsibility, and promote acceptance;e. create accountabi I ity,promote acceptance,and faci litate performance;75. Which of the following is an advantage of delegation?;a. It helps supervisors to hide their professional inadequacies.;b. It frees up the supervisor to perform other organizational tasks.;c. It significantly reduces the amount of time taken to complete a task.;d. It provides employees with a false sense of authority.;e. It allows the supervisor to forgo personal responsibility for delegated tasks.;18;v.;76. A structuralchange;a. ensures appropriate functioning of technology;b. makes the change appealing to employees;c. works by changing controls thatinfluence organization members;d. increases the division of labor;e. develops the ski lis of the people;77. The managerial grid proposes that various managerial styles can be descri bed by a manager's;concern for;a. customers and company;b. quantity and quality;c. production and people;d. power and acceptance;e. profit maximization and revenue maximization;78. Which of the following is a key characteristic of the compromising strategy used to resolve;conflicts?;a. A solution that gives the parties part of what they wanted;b. Complex procedures for decision making;c. Strong win-win orientation;d. Use oflegitimate power and authority;e. Low involvement of managers and supervisors;79. To minimize the negative effects of the perceptualdifferences of receivers oninterpersonal;communication,managers should;a. communicate only when they have the total attention of the destination;b. try to send messages with precise meanings;c. use verbal communication instead of visual communication;d. preferably communicate using casual terms and references;e. use low involvement channelsfor communication;80. Which of the following observations is consistent with the"ten commandments of good;communication"?;a. Always plan communications with the pastin mind.;b. Convey as much information as possiblein each communication.;c. Focus more on the content than the overtones in communication.;d. All communications should be planned by the sender alone.;e. Avoid communication if the receiver cannot perceive it correctly.;19;w.;81. Which of the following statements is true regarding nonverbal communication?;a. Verbal and nonverbal communications are not mutually exclusive in most cases.;b. It is highly consistent with verbal communication.;c. Contrary to popular belief,nonverbal communication does not include vocal tones.;d. It has little influence on the total effect of communication.;e. It cannot be used to encode and transmit thoughts.;82. Which of the following is the major reason for the establishment of informal communication;networks?;a. Desire for information that is not furnished formally;b. Lack of formal organizational communication channels;c. Lack of necessary rules and regulations within the organization;d. I nabi I ity of managers to com mu n icate effectively;e. Vertical nature of the organizational structure;83. The most fundamental motivation theory that begins with an individual feeling a need is;a. Porter-Lawler theory;b. equity theory;c. ERG theory;d. needs-goal theory;e. Herzberg's two-factor theory;84. If an individual is driven to get respect from others, according to Maslow the person is being;motivated by;a. self-actualization needs;b. security needs;c. esteem needs;d. social needs;e. physiological needs;85. Which of the following are the three basic categories of needs identified by Clayton Alderfer in;his ERG theory?;a. Esteem, recognition, and goal;b. Existence, relatedness, and growth;c. Esteem, relatedness, and goal;d. Existence, recognition, and growth;e. existence, relatedness, and goal;20;x.;86.In Alderfer's ERG theory, ____________________________need refers to the need for continuing personal;development.;a. existence;b. relatedness;c. esteem;d. emotional;e. growth;87. In Likert's Management System, which style of management is characterized by complete trust;and confidence in subordinates?;a. System 5;b. System 2;c. System 1;d. System 3;e. System 4;88. Which of the following is one of the characteristics of a group as used in management-related;discussions?;a. A group is simply a gathering of people.;b. Groups always work toward the accomplishment of an organizational goal.;c. Groups are characterized by occasional communication among members over time.;d. A group consists of members who are psychologically aware of one another.;e. A group must consist of 5 or more people.;89. Which of the following statements about a group is true?;a. They are characterized by occasional communication among members over time and a;size small enough to permit face-to-face communication.;b. Groups invariably cause desirable consequences within the organization.;c. The most common technique for accomplishing work through people is dividing them;into work groups.;d. Groups are a simple gathering of people consisting of 5 or more people.;e. Groups exist only in some organizational structures.;90. Formal groups that handle routine activities and are outlined on an organization chart are;called;a. work teams;b. committees;c. task groups;d. command groups;e. transitory groups;21;y.;91. A collection of individuals whose common work experiences result in the development;of a system ofinterpersonalrelationships that extend beyond those established by;management is a/an;a. informal group;b. committee;c. work team;d. task group;e. command group;92. Which of the following is considered a people-related factor that leads to effective;team performance?;a. Proper technical direction andleadership;b. High power struggle within the team;c. Organizational stability and job security;d. Stable goals and priorities;e. Mutual trust and team spirit;93. According to the time-pressure/creativity matrix, people who feel as if they are on;autopilot;a. believe that they are doingimportant work and report feeling positively;challenged by and involvedin the work;b. receive little encouragement from senior management to be creative;c. show creative thinking that is equally oriented toward identifying problems and;generati ng or exploring ideas;d. tend to collaborate with one person rather than with a group;e. focus on one activity for a significant part of the day because they are undis;turbed or protected;94. ideas are ideas that focus on invention relating to the way in which the;organization is supervised.;a. Service;b. Process;c. Management;d. Technology;e. Product;22;z.;95. Which of the following is one of the possible creative ideas for enhancing organizational;success based on Crosby's thoughts on total quality management?;a. Drive out fear of reporti ng mistakes;b. Publish quality goals for all workers so they know exactly what they are expected to do;c. Build teams (not just individuals) that focus on quality;d. Dedicate the quality management function to measuring conformance to requirements;and reporting and differences accurately;e. Encourage self-development of workers as more useful players in maintaining quality;96. The total power a manager possesses is made up of two different kinds of power;a. position power and personal power;b. authority and responsibility;c. authority and accountability;d. ownership power and skill power;e. social power and reward power;97.Information required for decisions related to operational control should;a. emphasize the future;b. provide an aggregate without going into the details;c. primarily contain historical data;d. come largely from externalsources;e. be well defined and narrow;98. decisions relate to obtaining and effectively and efficiently using the organizational;resources necessary to reach organizational objectives.;a. Strategic control;b. Strategic planning;c. Management control;d. Operational control;e. Operational planning;99. Information ________refers to the degree to which the information represents reality.;a. quantity;b. quality;c. scope;d. appropriateness;e. timeliness;23;aa.;100. The quality of the IS refers to;a. the accuracy of the information;b. the relevance of the information;c. its ease of use;d. the proficiency of the users;e. its cost;24


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