Companies with Good and Bad Service: Using online research sources such as Google, research the customer relations/customer service reputations of two (2 - no more, no less) companies of your choice.;2. Supporting Research: Choose one company with an excellent customer service reputation, and one with a poor (or less than perfect) customer service reputation. Compare and contrast the customer service reputations of these two companies. Your paper should address the following questions.;a. What is the company with good customer relations doing right?;b. What is the company with poor customer relations doing wrong?;c. What are the results of the actions of the companies? For instance, financial, public relations, or employee issues?;d. What specific, actionable recommendations would you give for improving customer satisfaction for each company?;3. Additional requirements: Prepare a 750 word (minimum) paper addressing these questions, using APA style and formatting. Pay particular attention to the accurate citation of your research sources.
Paper#32489 | Written in 18-Jul-2015Price : $27