Description of this paper

An equipment manufacturer has the following steps in its order entry process:

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Question

An equipment manufacturer has the following steps in its order entry process;a. Take the order and fax it to order entry.;b. Enter the order into the system (10 percent unclear or incorrect).;c. Check stock availability (stock not available for 15 percent of orders).;d. Check customer credit (10 percent of orders have credit questions).;e. Send bill of materials to warehouse.;The order receipt to warehouse cycle time is typically 48 hours, 80 percent of the orders are handled;without error, and order-handling costs are 6 percent or order revenue.;Should you reengineer this process or is continuous improvement the appropriate approach?;If you choose to reengineer, how would you go about it?

 

Paper#32560 | Written in 18-Jul-2015

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