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Low CCS Businesses High CCS Businesses

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Question

What are the differences between high and low customer contact service (CCS) business, in general, for the dimensions listed below? (example-facility layout: in a high CCS, the facility would be designed to enhance the feelings and comfort of the customer while in a low CCS, the facility would be designed for efficient processing.);Low CCS Businesses High CCS Businesses;Worker Skill;Capacity utilization;Level of automation

 

Paper#33494 | Written in 18-Jul-2015

Price : $27
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