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Total Quality Management (TQM) peaked between 1992 and 1996




Total Quality Management (TQM) peaked between 1992 and 1996, however, other quality management systems such as Lean Manufacturing and Six Sigma came about from these pioneering efforts.;TQM is based on continuous quality improvement that draws participation of every member of the organization. Quality circle teams consisting of a cross disciple of employees came together in an environment that gave them the power and authority to make problem resolutions. They received a clear mandate. The advantage was that the person machining or assembling the part knew what process problems existed because he/she dealt with those problems on a daily basis. The engineer in the group could make assessments either immediately or by doing more research. More often, the group took a problem and brainstormed the cause and effect and together came up with a resolution.;The disadvantage came into play when the group lacked the authority to act on the resolution and when they had no clear mandate or vision. Why and how did that happen? If the solution was more costly than the short term benefits, the team might be denied the funds to implement a new piece of equipment or process. Another reason is that the executive committee had to back the teams by giving them the power to make changes. This power was sometimes taken back from the team in the event of a failed project


Paper#34537 | Written in 18-Jul-2015

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