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Strayer Bus302 week 3 quiz




Bus302 Week 3 quiz;uestion 1;Frank and Lillian Gilbreth are important to management because they ____.;Answer;used motion studies to eliminate unnecessary or repetitive motions from the work process;proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals;realized how the principles of sociology applied to worker performance;viewed the organization as a system that influenced its environment and that was influenced by its environment;identified the four functions managers perform;Question 2;Chester Barnard defined a(n) ____ as ?a system of consciously coordinated activities or forces of two or more persons.?;Answer;bureaucracy;department;work unit;organization;administration;Question 3;Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?;Answer;Elton Mayo;Chester Barnard;Henri Fayol;Max Weber;Frederick Taylor;uestion 4;According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.;Answer;needs to be monitored to make sure it does not grow;can create apathy;requires few resources;derives from the concept of personal space;appears when the acceptance of managerial authority is automatic;Question 5;The goal of scientific management is to____.;Answer;make sure workers did not consider their work boring or repetitive;decreased wages for individual workers;eliminate conflict between workers and management;find the one best way to perform each task;find different ways to motivate workers;Question 6;At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.;Answer;human relations management;group dynamics theory;systems management;contingency management;bureaucratic management;Question 7;The Hawthorne Studies showed how ____ can influence work group performance, for better or worse.;Answer;organizational codes of ethics;group cohesiveness;realistic work quotas;important work;merit-based promotion;Question 8;is best known for developing the five functions of managers and the fourteen principles of management.;Answer;Henri Fayol;Max Weber;Frank Gilbreth;Elton Mayo;Mary Parker Follett;Question 9;involves managing the daily production of goods and services.;Answer;Operations management;Resource management;Systems management;Contingency management;Bureaucratic management;uestion 10;Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?;Answer;Elton Mayo;Frederick Taylor;Henri Fayol;Max Weber;Frank Gilbreth;Question 11;A(n) ____ is a set of interrelated elements or parts that function as a whole.;Answer;synergistic graph;dependency;relationship;organism;system;Question 12;The ____ approach to management focuses on the psychological and social aspects of work.;Answer;employee;human relations;reinforcement theory;systems;operations;Question 13;According to Henri Fayol?s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.;Answer;unity of direction;centralization;vertical authority;span of management;unity of command;Question 14;Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.;Answer;covert systems;open systems;synergistic subsystems;closed systems;entropic subsystems;uestion 15;Synergy occurs when ____.;Answer;workers deliberately slow down their pace or restrict their work outputs;productivity increases as a result of workers? belief that management really cares about them;two or more subsystems working together can produce more than they can working apart;a system deteriorates;a system of consciously coordinated activities or forces is created by an organization;Question 16;The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.;Answer;managerial environment;internal environment;industry environment;general environment;organizational structure;Question 17;The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.;Answer;economic environment;specific environment;general environment;indirect environment;direct environment;Question 18;Organizations use behavioral addition, behavioral substitution, and ____ to change their organizational culture.;Answer;media advocacy;visible artifacts;psychological counseling;affective stores;incremental valences;Question 19;After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.;Answer;industry associations;organizational heroes;organizational structure;organizational maps;reciprocal formalization;Question 20;What are the two types of external organizational environments?;Answer;general and the specific;public and private;global and the national;organizational and the interpersonal;market-specific and the product-specific;Question 21;A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?;Answer;an increase in the prime lending rate;local health inspectors;class-action suits against all fast-food restaurants;inflation;Question 22;Managers can use behavioral addition and behavioral substitution to ____.;Answer;create benchmarks;assess the threats and opportunities in the internal environment;develop new products;locate new markets for existing products;modify corporate culture;uestion 23;The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.;Answer;industry code of ethics;internal environment;organizational culture;organizational strategy;organizational vision;Question 24;An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other.;Answer;managerial commitment;buyer dependence;industry regulation;advocacy group activities;consumer confidence indicators;uestion 25;A company facing a simple environment would ____.;Answer;most likely be in the first stage of the environmental cycle;exhibit proof of the punctuated equilibrium theory;be unable to succeed due to lack of innovation;be influenced by only factors in its specific environment;have few external factors in the environment that affect it;Question 26;In terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company.;Answer;global, national;customer-driven, production-driven;general, specific;informal, formal;specific, general;Question 27;Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?;Answer;Pepsi-Cola;laws concerning sanitation;inflation;the increased popularity of energy drinks;the development of vending machines that accept debit cards;Question 28;According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.;Answer;environmental change theory;theory of environmental dynamics;punctuated equilibrium theory;theory of resource scarcity;environmental cycle;Question 29;Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).;Answer;knowledge, tools, and techniques;knowledge and machinery;plans and machinery;tools and techniques;strategy and tactics;Question 30;is a primary source of organizational culture.;Answer;The company's founder;The organization's competitive strategy;The industry in which the organization operates;Suppliers;Customers


Paper#35755 | Written in 18-Jul-2015

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