Question;Question 1 of 20Which of the following is a characteristic of communication in high-context cultures?A. Written agreements are binding. B. There is reliance on nonverbal signs to communicate. C. Oral agreements are not binding. D. There is a preference for direct communication. Question 2 of 20Which of the following would be the MOST useful strategy for learning to communicate effectively with international employees working in your overseas divisions?A. Devote time to learning the rules for communicating with people from each of the countries you will be interacting with. B. Choose managers for overseas divisions who are white, middle-class males. That way you eliminate much of the problem of intercultural communication because the people you'll deal with most often will still be from your own culture. C. Arrange to meet in person with your international employees. Then you can rely on nonverbal signals to communicate effectively. D. Be aware that both you and your international employees are influenced by your native culture. Awareness of the values, beliefs and practices in other cultures will help you communicate more effectively. Question 3 of 20You are in a meeting with an international executive at his office. A colleague comes in to talk to him during your appointment and he accepts two phone calls. This probably means that:A. he thinks you are less important than the other callers. B. he is unorganized. C. his culture is monochronic. D. his culture is polychronic. Question 4 of 20Nonverbal symbols:A. cannot be studied or learned because they are an inherent part of a person. B. have the same meaning within a single culture. C. may be communicated from one person to another without the sender even realizing it. D. are easy to clear up if they are misinterpreted because people are keenly aware of them when communicating. Question 5 of 20Which of the following is NOT a good guideline to follow when writing to international audiences?A. Write in the reader's language if you have any knowledge of the language at all, doing so greatly increases goodwill, even if you make mistakes. B. Be aware that the reader benefits that would motivate a U.S. audience may need to be changed for international readers. C. Avoid slang, contractions, and sports metaphors. D. Make requests more indirect, unless you know that your reader understands North American behavior. Question 6 of 20If a business associate from overseas refuses to look you in the eye while you and he are speaking, you should:A. confront him and ask why he will not look you in the eye. B. recognize that he is not telling you the truth. C. keep moving, until you force him to look you in the eye. D. understand that he may have learned that constant eye contact is not appropriate in a business situation. Question 7 of 20In response to a compliment on his excellent oral presentation, a Japanese business executive replies, "No, it wasn't very good." Which of the following is the MOST likely explanation for this response?A. He thought the person giving the compliment was his inferior. B. He thought the comment was meant sarcastically. C. He was giving the response to a compliment that is considered socially correct in his culture. D. He really was not very well prepared for his presentation and he was embarrassed because his facts might not all be correct. Question 8 of 20The emphasis given to one or more words in a sentence is:A. volume. B. stress. C. pitch. D. tone of voice. Question 9 of 20You are speaking to a group of 25 people for 30 minutes. You should:A. avoid changing pitch, volume, and tone throughout the presentation in order to sound consistent. B. vary pitch, volume, and tone throughout the presentation in order to sound alert and intelligent. C. speak loudly enough to be heard by all and with as high a pitch as possible so that your voice will carry through the room. D. speak as softly as possible so that the audience will be forced to concentrate on what you say. Question 10 of 20In order to appear more authoritative in a speaking situation, you should:A. lower the pitch of your voice. B. raise the pitch of your voice. C. use a sing-song pattern. D. avoid stressing syllables. Question 11 of 20Dot planning is:A. a role that individuals play in the group process. B. a type of peer pressure. C. a decision making strategy. D. a stage in the life of a task group. Question 12 of 20Positive roles and actions of individuals that help the group achieve its task goals include:A. recognizing the contributions of members. B. disagreeing with everything that is proposed. C. restating major points, pulling ideas together, and summarizing decisions. D. showing group members that they have been heard and that their ideas are being taken seriously. Question 13 of 20Unsuccessful groups are more likely than successful groups to:A. pay close attention to how something is said. B. rationalize criticism. C. deal directly with conflicts that emerge. D. make important decisions together.
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