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Question;TASK;As far as the procedural dimension of customer;service at a DVD rental store is concerned, convenience;flexibilityand consistencyare;vital for the success of the operation.;Write an essay defining the meaning and explaining the importance of convenient, flexible and consistent service, and, with reference;to the following newspaper review, give at;least one example of how Vista DVD Rentals failed in each area and the probable impact on the customers. (The examples must be paraphrased in academic language,in;other words, not copied from the;review.);Finally;suggest ways in which the service at Vista could be improved.;Instructions;You must;include the following in your introduction;Reason/s;for;the importance of customer service in New Zealand today;A definition of customer service;A classification of the two;dimensions of customer service;A thesis statement indicating the plan of your essay;Include four paragraphs in the;body of the essay.;Write a concluding paragraph;summarising the main points and a final comment


Paper#36267 | Written in 18-Jul-2015

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