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IFSM300 Haircuts Case Study STAGE 2 assignment




Question;Case;Study, Stage 2: Business Process Analysis and Technology Solution Proposal;Before you begin this assignment, be;sure you have read the ?UMUC Haircuts Case Study?, ?UMUC Haircuts Stage 1?;Project and the ?Walmart Example.? You;will use the strategic business area and process that you selected in Stage 1, review;the feedback you received for any recommended changes to your Stage 1 project prior;to starting this assignment and be sure you have an appropriate ?process?;identified.;Purpose of this Assignment;This assignment gives you the;opportunity to apply your analysis skills to model a business process. Modeling the process as it exists (and as it;will exist) will aid in the analysis, design, development and implementation of;the technology solution. This assignment also gives you the opportunity to;apply your knowledge of technology solutions to improve a business process.;This assignment specifically addresses the following course outcomes to enable;you to;analyze internal and external business processes to;identify information systems requirements.identify and plan IT solutions that meet business;objectives.Business Process Analysis for the UR UMUC Healthy Fitness;Center;In order to apply technology to a;process, the process must be thoroughly understood and models are used for this;purpose. The model also supports;business process analysis and redesign when the process is deemed to be;inefficient or ineffective. In addition;models are used to design the ?to-be? process that describes the desired end;state after the technology solution is developed.;For your;Stage 1 Project for the Case Study, you identified a strategic business area;for improvement of the UMUC Haircuts business, and youidentified a process that could be improved with the use of;technology. In this stage, you will;create a model of that process that will define in detail the steps in the;process as it is done today to aid in the analysis of the problem, and you will;create a model of the proposed new, improved process, and explain your proposed;IT solution to support that improved process.;The;proposed information technology solution should address the revised business;process and should be appropriate to UMUC Haircuts. The solution will be briefly described, and;an explanation given for why and how this proposed solution will improve the;business process. Be sure to read the;instructions for the remaining projects in this Case Study (Stages 3-5) to get;an understanding of the future projects that build on the proposed solution and;to help you in deciding upon your solution.;You want to propose a solution that can be used in the assignments that;follow this one, so be selective and choose an appropriate solution.;Assignment;For this assignment you will use the;process identified for improvement in your Stage 1 Project. There are 2 parts to this assignment.;Part 1: Business;Process Analysis - Models of the AS IS Process and the TO BE Process. The various course resources provided for;Week 2 illustrate several different methods of modeling business;processes. You may use any of the models;shown(or;follow the example provided in the Walmart Example), to analyze the process you identified for improvement,breaking it down into sequential;steps and modeling it. You may use;Microsoft Word, Excel or Power Point (or compatible software) or clearly;and professionally hand-draw your model and scan it into an electronic file format. Which model format you choose to use is not;as important as making sure you have included all the major steps in the;process and appropriately sequenced them. The process that you model must;be the one you identified in your Stage 1 Project(or the;one suggested by the instructor) and it needs to be appropriate to UMUC Haircuts. First, you will model the process as it is;currently performed at the shop, this is the AS IS Process. Then you will model the way that you expect;the new process to function after your proposed technology solution is;implemented, this is the TO BE Process.;Note: See Stage 1 for the;definition of a process and examples of processes at UMUC Haircuts.;Tools for;Creating the Models;The;following website has a more detailed description of Flow Charting and its uses;;To create a flow chart or process map in;Excel;?;?;? [cc is ok, demo is self-explanatory];To create;a flow chart in Word;?;[closed;captions and transcripts are not;helpful, but demos are self-explanatory];?;[closed;captions are in German, but demo is helpful];To create a flow;chart in PowerPoint;?;[closed;caption, but demo is self-explanatory];Business Process Example: If;a grocery store had a need to reduce expenses and improve customer;satisfaction, a process needing improvement might be improving the inventory;process to ensure availability of products for customers as well as to reduce;cost related to spoiled inventory. The;model could include the steps necessary to record inventory information, update;inventory when merchandise is sold, place orders for additional inventory from;suppliers, etc.;Part 2: Technology;Solution Proposal. Using at;least one external resource(a source other than those provided in this;class), write a short paper 1-2 pages in length, not including References page;and cover sheet, responding to the bulleted items below. Remember to correctly cite and reference your sources using APA format. Use the Grading Rubric to be sure you have covered;everything.;Create a document that includes;the following;At;the end of your Stage 1 assignment, you listed the strategy, business area;and process selected. These should;be provided at the beginning of this paper to set the stage. Be sure to incorporate any recommended;changes, and show:GENERIC STRATEGY;STRATEGIC BUSINESS AREA;PROCESS TO BE IMPROVED;Briefly explain the business process identified in;Stage 1 and why it could benefit from a technology solution.Propose a specific information technology;solution, describing it in a few sentences. Note: It?s tempting to propose integrating;lots of new technology but focus on a single solution that would improve;the process you identified and modeled.Next, briefly describe (in one to;three sentences each) the components of the IT infrastructure required for;your proposed IT solution, as they would be implemented at UMUC Haircuts. The components of the IT infrastructure;are described and explained in the Course Module 2, Solution;Building. They are:? services -the people or;organizations that run, support, and manage the other infrastructure;components, can be internal staff or external contractors or service providers. You should include who will run, support and;manage the infrastructure components for your proposed solution.;? hardware -devices that perform;the input, storage, processing, and output functions. Include the major, important hardware components;needed to implement your proposed solution.;? software ?identify the type of;application software to be used, if you are proposing to use a software;package, provide the name of it.;? telecommunications ?identifywhat kind of telecommunications will;be needed for the solution, including local connectivity and internet access;if appropriate, and whether it will be used for data, voice and/or video.;? facilities -what facilities will;be needed to house the equipment and support staff, state whether the hardware;be housed at UMUC Haircuts or at another facility.;5. Explain;how the proposed technology solution will improve the process.;Explain how the proposed;technology solution will support the selected Generic Strategy and the;selected Strategic Business Area.;Technology Solution Example: If a grocery store wanted to improve its inventory;process, a proposed technology solution might be the implementation of;hand-held scanners for customers. The;hand-held scanners could update inventory real-time as customers make their;purchases. This solution would require;purchase of hand-held scanner devices, software that can collect the data, appropriate;wireless network, etc.;Submit your Part;1 and Part 2 paper with your last name included in the filename(s). If possible combine Part 1 and Part 2 into;one file, otherwise be sure each file is clearly labeled identifying the Part;of Stage 2 it represents.;Note: Your models will be evaluated;on whether they are applicable to the process identified, all major steps in;the AS-IS and TO-BE processes are included and correctly modeled, and they are;appropriate to the UMUC Haircuts business.;Your paper will be;evaluated on whether or not you correctly incorporated the course concepts and;addressed all parts of the questions. You need to do some external research on at least one;aspect of the assignment - your choice - and incorporate it and cite (and;reference) it in APA format in your response. What, exactly, you propose;as a technology solution will be evaluated as to whether it is appropriate for;UMUC Haircuts and could actually improve the process identified, and whether it;is fully thought-out and supported with application of course concepts and;research. Remember, this is an;information systems management course, and your solution must be an information;technology solution. Use the Rubric;below to be sure you have covered all aspects.


Paper#36971 | Written in 18-Jul-2015

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