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ACC - Mark Mitton, the liaison to the IS department

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Question;Mark Mitton, the liaison to the IS department, has eliminated all but the best three systems. Mark developed a list of required features, carefully reviewed each system, talked to other users, and interviewed appropriate systems representatives. Mark used a point-scoring system to assign weights to each requirement. Mark developed Table 21-4 to help him select the best system.Requireda. Use a spreadsheet to develop a point-scoring matrix and determine which system Mark should select.b. Susan Shelton did not agree with Mark?s weightings and suggested the following changes:Flexibility 60Reputation and reliability 50Quality of support utilities 10Graphics capability 10TABLE 21-4 An Evaluation MatrixSystem________________________________________Selection Criteria Weight 1 2 3Software Fulfillment of business needs 100 6 8 9Acceptance in marketplace 30 6 7 6Quality of documentation 50 7 9 8Quality of warranty 50 4 8 7Ease of use 80 7 6 5Control features 50 9 7 9Flexibility 20 4 5 9Security features 30 4 4 8Modularity 30 8 5 4Integration with other software 30 8 9 6Quality of support utilities 50 9 8 5Vendor Reputation and reliability 10 3 9 6Experience with similar systems 20 5 5 6Installation assistance 70 9 4 6Training assistance 35 4 8 6Timeliness of maintenance 35 5 4 4Hardware Internal memory size (RAM) 70 5 6 8Hard-drive capacity 40 9 9 5Graphics capabilities 50 7 7 8Processing speed 30 8 8 5Overall performance 40 9 4 4Expandability 50 7 2 5Support for network technology 30 3 4 7When the changes are made, which vendor should Mark recommend?c. Mark?s manager suggested the following changes to Susan?s weightings:Reputation and reliability 90Installation assistance 40Experience with similar systems 40Training assistance 65Internal memory size 10Will the manager?s changes affect the decision about which system to buy?d. what can you conclude about point scoring from the changes made by Susan and Mark?s manager? Develop your own weighting scale to evaluate the software packages. What other selection criteria would you use? Be prepared to discuss your results with the class.e. What are the weaknesses of the point-scoring method?

 

Paper#39988 | Written in 18-Jul-2015

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