Question;GCO;GCO rents DVDs and DVD players (players) on a;short term basis to airline passengers through locations at every large commercial airport;throughout the world. A passenger can;rent a DVD in any one of 50 popular languages and/or player at one location and;return it at any other GCO location;anywhere in the world. GCO rents a;player containing special batteries which provide up to 24 hours of continuous viewing;operation without recharging. This is;very convenient on long international flights. The DVDs are unique in that the;customer specifies the movie and the language in which he/she prefers the dialogue;to be recorded. The GCO system copies the movie with the dialogue in;that language to a blank DVD.;Before a customer can rent a DVD or player;he/she must register with GCO. Registration costs $25 and each customer must;hold a valid major credit card in his or her own name to be eligible to join;as all payments must be made by credit card. To register, a customer enters the;following information into the system at;a terminal which is available at all GCO locations;First name;Last name;Date of birth;Current date;Street address;City;State (or equivalent;Zip code (or equivalent);Country;Phone number;Major credit card type;Credit card number;Drivers license number (or equivalent);Language in which the customer wants;information to be provided to him/her;The central GCO system in Miami, FL verifies the credit card and the customer;information through the accessing of a number of online databases. If approved, the customer is directed to sign;a digital signature pad. The system then;prints out a laminated GCO registration;card for the customer. The account;information becomes available online at all GCO locations throughout the world through the;central information system at corporate headquarters in GCO. Now the customer may check out and return DVDs;and players at any GCO location in the;world. If the registration is disapproved for any reason, a message informs the;customer of this fact through a message on the terminal screen.;Customers are;limited to a total of four DVDs being outstanding at any one time. To rent a DVD, the customer browses the movie;list at a GCO location. The customer;inserts the membership card into the terminal at the GCO location.;A screen is pulled up containing that customer?s information, including any;balance due. If there are any late;charges, they must be paid before any additional DVDs may be checked out. The screen also prompts for the serial;numbers of up to four DVDs to be checked;out, along with the language that the customer wants the dialogue to be in for;each movie. As indicated earlier, the maximum number of DVDs that can be outstanding;to any customer at any one time is four from;all GCO locations. The system keeps;track of the number of outstanding DVDs per customer. The system computes the balance due;including any outstanding late charges. The customer inserts his or her credit;card into the terminal, enters any required codes (such as PIN) and authorizes;the transaction. Once the transaction is;approved for the credit card, the system copies the movie(s) to blank DVD(s) in;the language(s) specified by the customer.;When the copying process is complete, a message appears on the;attendant?s terminal directing him/her to remove the DVDs from the DVD;copier. The attendant then places each;DVD in a jewel case and delivers them to the customer.;When the;customer returns the DVDs at any location, he/she places them in a return bin. At;a convenient time, the attendant removes them from the return bin and enters;them into the computer system as returned so the customer will not be charged;for additional time. If the DVDs are late, a late charge is computed and added;to the customer?s account balance.;Later, the attendant erases the movie recorded on the DVD so the now;blank DVD can be reused.;The checkout;procedure for players is similar to that for renting DVDs, except that the;customer has to sign a contract (because of the high value of the player). The customer inserts his/her registration;card into the terminal, and the customer record is pulled up. The amount due is generated by the system. Then;the attendant enters the number of the player and a contract is generated. The customer signs a contract via an;electronic signature pad. The electronic contract is maintained online in an;active contract file. The player is;retrieved from storageby the attendant and given to the customer along with a;copy of the contract. When the player is;returned, the contract is accessed electronically, the return is annotated on;the contract and a copy is provided to the customer. The annotated electronic;copy of the contract is moved electronically from the active contract file to an;inactive contract file. The customer;account is updated with the return information, and any late charges are added;to the customer balance. The payment by;credit card is handled just as with the rental of DVDs.;GCO uses an online real time processing system. As each transaction is entered, from any;location in the world, the master files are updated instantaneously at the;central computer system located at the GCO corporate headquarters in Tulsa.;The corporate information;system generates 4 reports for management each week. The first report lists all;the unreturned DVDs and players alphabetically by customer name. One copy of this report is sent to the;President and another copy to the Controller. The Controller department uses;this report to manually prepare letters and send them to customers who have not;returned items. The letter urges them to return the items to any GCO location;as soon as possible and spells out current and future charges and actions. If the items have not been returned after two;weeks from the date of the letter, the account is forwarded to a collection;agency, the customer is dropped as a member, and notification is provided to the;credit bureau (this affects the customer?s credit record).;The second;report shows profitability by each airport location, geographic region and;system-wide. One copy of this complete report;is sent to the President, the Controller and the Vice President of Marketing. A;report for each region and airport within the region is sent to the regional;manager for the respective region.;The third;report lists the revenue generated by each movie title for the week, by;language, airport location, region and;system-wide. One copy of this complete report is sent to the President, the;Controller and the Vice President of Marketing. A report for each region is sent to the;regional manager for the respective region.;PROJECT REQUIREMENTS;1. Prepare a 3 column table, with the columns;labeled from left to right as follows;Inputs;Processes and Outputs. Identify each of;the processes involved in the GCO system along with the inputs and outputs;associated with each process.;2. Prepare a system flowchart, following good flowcharting;practices including annotations, documenting the GCO system as described above. Use VISIO or another flowcharting tool of;your choice.;3. Included in the system description are a;number of items which are illogical, represent inefficient operations, violate good internal control procedures or just violate;good business practices. I want you to;identify these items and make recommendations for modifying the system to correct;them. This may include, but is not;limited to, recommending system design changes or additional reports for;management to improve decision-making.;Be sure to justify your recommended changes.;4. Provide a modified 3 column table and system;flowchart (items 1 and 2 above) reflecting your recommended changes from item;3.;5. If you have to make any assumptions (you;will), be sure to document them and justify why you made them.;6. Prepare a;title page with the class number & name along with your name and staple the;package in the upper left hand corner. A;cover is not required nor desired.
Paper#42881 | Written in 18-Jul-2015Price : $52