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MGT311/MGT 311 FINAL EXAM

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Question;1. In her work in the publishing;industry, Vera seeks out new authors whom she considers promising. In the past;2 years she has found a number of new writers whose work she thought was exceptional.;She is extremely frustrated, dreads coming into work each morning, and is;seriously thinking of resigning. How can Vera?s job attitude best be described?;Low;job satisfaction and low job involvement;High;job satisfaction and low job involvement;Low;job satisfaction and high job involvement;High;job satisfaction and high job involvement;2.;Julia works as a receptionist at a real-estate company. Her boss just came in;the door and yelled at her, telling her that the front office was a mess and;that she needed to get up and clean it immediately. After her boss left the;room, Julia grabbed three magazines and violently slammed them into the trash;can. Which of the following best describes Julia's action?;An affect;A thought;An emotion;A mood;3. Erin works on a software help desk. After being yelled at by a customer;about the state of her company's software, she becomes angry, and has to take a;short break to calm down. What makes her anger an emotion, rather than a mood?;It can be controlled given some time.;It has contextual stimulus.;It interferes with her capacity to work effectively.;It is a simple, unambiguous feeling.4) Any;incompatibility between two or more attitudes or between behavior and attitudes;results in what?;Organizational;dissonance;Cognitive;dissonance;Attitudinal;clarification;Values;clarification;5.;What is the degree to which a person;identifies with his or her job, actively participates in it, and considers his;or her performance as being important to self-worth?;Job stability;Organizational commitment;Job involvement;Job satisfaction;6. What term is used for those emotions;that an organization requires workers to show and considers appropriate for a;given job?;Displayed emotions;Conditional emotions;Felt emotions;Required emotions;7. Janet needs to assign a very important advertising account to one of her;writers. First she reviewed each writer's work load, then she studied the sales;data of the products for the last three campaigns of each writer, then she;reviewed each writer's annual review to familiarize herself with their goals.;Finally, she gave the account to Paula, a very creative, efficient writer who;has had high sales results with her last three clients' products. What is;Janet's management style is based on?;Substantive evidence approach;Organizational behavior studies;Systematic study;Preconceived notions;8. Basing managerial methods on the best;available scientific evidence is called what?;Organizational behavior;Evidence-based management;Conceptual management;Systematic study;9. The manager at a construction site observes that he is spending a great deal;of time interviewing prospective employees. This is due to the large amount of;absenteeism and turnover among his skilled workers. While questioning exiting;employees, he discovers that many of them quit because they feel the work place;is too dangerous. In particular, several foremen have stated that the need to;get the job done quickly is more important than a few rules, and have gone as;far as to mock the courage of workers who question this attitude. What is the;best way for the manager to control the deviant behavior of the foremen?;Ordering the foremen to conform with the required safety standards;Finding out why the foremen place a greater importance on finishing the job than;on safety;Firing the foremen and promoting new foremen from the current pool of workers;Taking over the work of the foreman himself;10.;Phil loves sales. He has been a stellar;sales person since he was 12. Recently he was awarded a full paid trip for two;to Puerto Rico for breaking a company sales record. Phil is so motivated to;work, he has set a new goal to break his old record in the coming year. Taking;into account self-determination theory, why did the company recognition and;award, an extrinsic reward, motivate Phil?;The reward was seen as a coercive method of increasing sales and motivated Phil;to prove himself intrinsically.;The;reward was imposed to work toward a standard that Phil could not believe in;and his intrinsic motivation suffered.;The;reward increased Phil?s sense of competence by providing feedback that improved;his intrinsic motivation.;The;reward increased Phil's sense of competence by providing feedback that;diminished his intrinsic motivation.;11.;Tony loves programming. He was on the ground level of the computer revolution.;This year his boss has set personal goals for each of the programmers, one of;which includes a presentation from each programmer about a project. Taking into;account self-determination theory, why did his manager?s goals and the;presentation reduce Tony's motivation?;The;internally imposed goal feels coercive, causing Tony's intrinsic motivation to;suffer.;The;self-imposed goal increases his sense of competence, causing the intrinsic;motivation to suffer.;The;externally imposed goal is an external reward, causing Tony's intrinsic;motivation to increase.;The;externally imposed goal feels coercive, causing Tony's intrinsic motivation to;suffer.;12.;Glendon has a degree in business and;worked for 2 years at an international firm in Spain. When the firm suffered;cutbacks and Glendon returned home, he took a job at a nonprofit agency;mentoring at-risk Spanish-speaking children. Which theory explains why Glendon;is happy with a much smaller external reward for his work?;Self-concordance;nAch;Self-imposition of goals;Extrinsic motivation;13. Today Marci's boss entered her;cubicle and told her that her work has been fantastic, and that because of her;last project the client is going to give the company all of their business.;Marci's boss continued to talk about what a great job she's doing. When her;boss left, Marci felt very confident and satisfied with herself and her job.;Control;Motivation;Emotional expression;Information;14.;What can managers do to make sure that;important information is not withheld from them through silence?;Deal with information overload.;Interpret what they see and call it reality.;Tell employees what they want to hear.;Listen to and support diverse opinions.;15.;When Neal Patterson, CEO of Cerner;Corporation, sent his seething e-mail to 400 managers, he erred by selecting;the wrong;message;emotional charge;channel for his message;distribution;16. Araceli is a team member in a large;corporation. She never speaks in the team meetings because she has seen members;talk behind each others' backs outside of the meetings. Members are constantly;monitoring the other member's work, looking for a mistake to point out in a;meeting. According to the information provided, which contextual factor is most;likely hindering the success of Araceli's team?;Climate of trust;Adequate resources;Performance evaluations;Team structure;17.;Ayesha is leading a group to develop a;prototype for a new product. She has chosen three people to work with her. Ben;and Tom are good friends and socialize on the weekend. They are both very;creative. Julian is older than Ben and Tom, but they have worked together;before and been quite productive. Julian is organized. Ayesha has never worked;with any of the men, but knows the product well. She brings the highest level;of expertise. Which of the following statements best describes Ayesha's group?;High norms, low cohesiveness, high productivity;Low;norms, low cohesiveness, low productivity;High;norms, high cohesiveness, high productivity;Low;norms, high cohesiveness, low productivity;18. Irma does not like a few of the standard operating procedures adapted for;the new project. However, she discussed the items with the team and told them;that she realized she was in the minority and that she would adapt the new;procedures to maintain smooth operations within the team. What is this type of;intention called?;Sacrificing;Collaborating;Compromising;Accommodating;19. Angelina feels that her cubicle neighbor talks too loudly on the phone, but;in other ways she is a great neighbor. Angelina gets annoyed every time her;neighbor's phone rings, but she has decided it is simply not worth the trouble;to talk to her neighbor. What is Angelina's conflict intention called?;Avoiding;Compromising.;Collaborating;Accommodating;20.;For process conflict to be productive;it must be;Kept high;Kept low;Kept at moderate levels;Kept at low to moderate levels;21. The right inherent in a managerial;position to give orders and expect orders to be obeyed is termed;authority;unity of command;power;chain of command;22.;are consistent with recent;efforts by companies to reduce costs, cut overhead, speed up decision making;increase flexibility, get closer to customers, and empower employees.;Narrower spans of control;Wider spans of control;Matrix structures;Simple structures;23. What is the process through which;employees are adapted to an organization's culture?;Mentoring;Socialization;Institutionalization;Personalization

 

Paper#45612 | Written in 18-Jul-2015

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