Details of this Paper

TQM QUIZ..........4

Description

solution


Question

Question;Quiz 4;1. Question: (TCO 9) A goal to reduce the time;required to fulfill a customer?s order addresses the dimension of;Your Answer;a. accuracy.;b. cycle time.;c. flexibility.;d. reliability.;Instructor Explanation: (See p. 366);Points Received: 2 of 2;2. Question: (TCO 9) The legal notion that a;manufacturer can be held liable for defective or dangerous products that cause;physical harm to users is known as the theory of;Your Answer;a. strict liability.;b. reciprocity.;c. direct responsibility.;d. producer?s risk.;Instructor Explanation: (See p. 334);Points Received: 2 of 2;3. Question: (TCO 9) Employees of an insurance;firm are given the task of studying the very successful employee training;program at a bank. This is an example of which of the following?;Your Answer;process management;strategic reengineering;benchmarking;quality control;Instructor Explanation: (See p. 368);Points Received: 2 of 2;4. Question: (TCO 9) The employees of a;manufacturing company who bill customers are involved in _________ for this;manufacturing company.;Your Answer;a value-creation process;a support process;an outsourced process;a supplier process;Instructor Explanation: (See p. 332);Points Received: 2 of 2;5. Question: (TCO 9) Which of the following terms;best describes kaizen?;Your Answer;concurrent engineering;continuous improvement;innovation;statistical process control;Instructor Explanation: (See p. 364);Points Received: 2 of 2;6. Question: (TCO 10) A good balanced scorecard;should contain which of the following?;Your Answer;lagging measure only;leading measures only;both lagging and leading measures;neither lagging nor leading measures;Instructor Explanation: (See p. 399);Points Received: 2 of 2;7. Question: (TCO 10) Operational improvement is;an example of which of the following measures?;Your Answer;customer-focused measure;organizational effectiveness measure;governance measure;social responsibility measure;Instructor Explanation: (See pp. 400-403);Points Received: 2 of 2;8. Question: (TCO 10) In services, a measure of;quality analogous to defects per unit is;Your Answer;a. errors per unit.;b. errors per opportunity.;c. defects per transaction.;d. defects per opportunity.;Instructor Explanation: (See p. 409);Points Received: 2 of 2;9. Question: (TCO 10) Studies suggest that;quality-related costs are generally in the range of ______ of annual sales.;Your Answer;a. five to ten percent;b. ten to twenty percent;c. twenty to forty percent;d. fifty to sixty percent;Instructor Explanation: (See p. 416);Points Received: 2 of 2;10. Question: (TCO 10) The three categories into;which many companies classify defects are;Your Answer;a. inexpensive, costly, and unable.;b. trivial, significant, and catastrophic.;c. minor, major, and critical.;d. unnoticeable, noticeable, and obvious.;Instructor Explanation: (See p. 409);Points Received: 2 of 2;11. Question: (TCO 9) Match the following;Your Answer;process improvment 4;important to competitive;kaizen 5;continuous improvement;philsophy;cycle time 3;the time it takes to complete;one cycle of an activity;agility 1;flexiblity and short cycles times;1. Question: (TCO 9) A goal to reduce the time;required to fulfill a customer?s order addresses the dimension of;Your Answer;a. accuracy.;b. cycle time.;c. flexibility.;d. reliability.;Instructor Explanation: (See p. 366);Points Received: 2 of 2;2. Question: (TCO 9) The legal notion that a;manufacturer can be held liable for defective or dangerous products that cause;physical harm to users is known as the theory of;Your Answer;a. strict liability.;b. reciprocity.;c. direct responsibility.;d. producer?s risk.;Instructor Explanation: (See p. 334);Points Received: 2 of 2;3. Question: (TCO 9) Employees of an insurance;firm are given the task of studying the very successful employee training;program at a bank. This is an example of which of the following?;Your Answer;process management;strategic reengineering;benchmarking;quality control;Instructor Explanation: (See p. 368);Points Received: 2 of 2;4. Question: (TCO 9) The employees of a;manufacturing company who bill customers are involved in _________ for this;manufacturing company.;Your Answer;a value-creation process;a support process;an outsourced process;a supplier process;Instructor Explanation: (See p. 332);Points Received: 2 of 2;5. Question: (TCO 9) Which of the following terms;best describes kaizen?;Your Answer;concurrent engineering;continuous improvement;innovation;statistical process control;Instructor Explanation: (See p. 364);Points Received: 2 of 2;6. Question: (TCO 10) A good balanced scorecard;should contain which of the following?;Your Answer;lagging measure only;leading measures only;both lagging and leading measures;neither lagging nor leading measures;Instructor Explanation: (See p. 399);Points Received: 2 of 2;7. Question: (TCO 10) Operational improvement is;an example of which of the following measures?;Your Answer;customer-focused measure;organizational effectiveness measure;governance measure;social responsibility measure;Instructor Explanation: (See pp. 400-403);Points Received: 2 of 2;8. Question: (TCO 10) In services, a measure of;quality analogous to defects per unit is;Your Answer;a. errors per unit.;b. errors per opportunity.;c. defects per transaction.;d. defects per opportunity.;Instructor Explanation: (See p. 409);Points Received: 2 of 2;9. Question: (TCO 10) Studies suggest that;quality-related costs are generally in the range of ______ of annual sales.;Your Answer;a. five to ten percent;b. ten to twenty percent;c. twenty to forty percent;d. fifty to sixty percent;Instructor Explanation: (See p. 416);Points Received: 2 of 2;10. Question: (TCO 10) The three categories into;which many companies classify defects are;Your Answer;a. inexpensive, costly, and unable.;b. trivial, significant, and catastrophic.;c. minor, major, and critical.;d. unnoticeable, noticeable, and obvious.;Instructor Explanation: (See p. 409);Points Received: 2 of 2;11. Question: (TCO 9) Match the following;Your Answer;process improvment 4;important to competitive;kaizen 5;continuous improvement;philsophy;cycle time 3;the time it takes to complete;one cycle of an activity;agility 1;flexiblity and short cycles;times

 

Paper#45723 | Written in 18-Jul-2015

Price : $26
SiteLock