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Texas FABUS305 Final exam




Question;Question 1When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.significant deviationacceptable deviationlarge deviationinsignificant deviation2 points Question 2This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.Most communication is done through body language.It shows respect.Other forms of communication have security concerns.It communicates a sense of power, rank, and mobility.2 points Question 3Value is any aspect of a product that customers ________ in the product.noticewant to seewill pay forlike or admire2 points Question 4The great advantage of a written message is that it unambiguousis informalprovides a permanent recordis easy to provide feedback for2 points Question 5U.S. managers tend to rely on this style of communication.formal and writtenverbal and informalverbal and formalinformal and unwritten2 points Question 6Everything a manager does involves communication.TrueFalse2 points Question 7A management information system (MIS) provides managers with ________ data.rawunanalyzedanalyzed and processednumerical2 points Question 8________ is a measure of how readily a company can use its assets to generate profits.ActivityProfitabilityLiquidityLeverage2 points Question 9One advantage of a written communication is that it provides a record of the information.TrueFalse2 points Question 10Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.TrueFalse2 points Question 11A ________ is the actual physical product encoded by the source.sourcethoughtmessagechannel2 points Question 12Annual losses from organizational theft and fraud amount to about ________ per worker.$500$6000$2500$45002 points Question 13McDonald's recently made productivity gains by cutting the ________.weight of an order of French frieswages of workerstime it takes to make French friestime workers were trained2 points Question 14Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.been confirmed for U.S. workers onlybeen confirmed repeatedlybeen largely discreditedfallen into disuse2 points Question 15MBWA stands for management by ________.walking aroundwork areawork actionwritten action2 points Question 16Along the grapevine, ________.good news travels fastestgood news travels slowestbad news travels fastestbad news travels slowly2 points Question 17Value is created during the process of ________.inputs being storedoutputs being measuredoperations being controlledinputs being converted into outputs2 points Question 18Which kind of control takes place after the actual work has been carried out?feedbackconcurrentforwardfeedforward2 points Question 19This is the primary goal of active listening.avoiding premature judgments or interpretations of the speaker's messagedeveloping empathy with the speakerunderstanding the full meaning of the speaker's messagefocusing on the speaker2 points Question 20The manager has control over all three components of customer service interactions.TrueFalse2 points Question 21When a budget is formulated, it is being used as a(n) ________ tool.controllingplanningleadershiporganizing2 points Question 22W. Edwards Deming thought that ________ the key to productivity.managers werecontrolling costs wasboth managers and workers wereworkers were2 points Question 23A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.customer satisfactionemployee satisfactionefficiencycost per unit2 points Question 24A drawback to instant messaging is that it creates security problems.TrueFalse2 points Question 25The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.value chainoutput chainsupply chaininput chain2 points Question 26With respect to planning, Deming believed that ________ was most important for productivity.long-term planningshort-term planningmedium-term planningflexible planning2 points Question 27The difference between male and female styles of communication exists ________.only in western culturesonly in the United Statesin every cultureonly in Asian cultures2 points Question 28With respect to product quality, Deming believed that a company should never ________.put quality ahead of profitsbe satisfied with its current level of qualitypay more attention to quality than to pricetry to fix a product if it "ain't broke"2 points Question 29Control is the only managerial function that allows managers to make sure that organizational goals are being met.TrueFalse2 points Question 30Firewalls, data backup, and encryption help prevent security breaches in organizations.TrueFalse2 points Question 31In the Six Sigma system, this is the highest level of quality.Zero SigmaOne SigmaFour SigmaSix Sigma2 points Question 32A spelling mistake in a message is an example of ________.a decoding erroran encoding errora receiver errora transmission error2 points Question 33A business model is ________.a competitor that a company seeks to emulatea strategic design for how a company intends to make profita theoretical ideal that a company seeks to emulatean unrelated organization whose practices a company seeks to emulate2 points Question 34________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.ControlSystemsPlanningOperations2 points Question 35Immediate corrective action is designed get performance back on trackto punish employees for poor performanceto shake up an organizationto get to the root cause of a problem2 points Question 36________ is the process of managing the sequence of activities and information along the entire value chain for a product.Supply chain managementSupply managementValue chain managementCustomer management2 points Question 37Which of the following is a disadvantage of written communication?vaguetime-consumingnot permanenthard to store2 points Question 38Controlling is the ________ in the management stepmost important stepfirst stepleast important step2 points Question 39The channel is the ________.actual physical product from the source that conveys a purposeperson who sends the messageperson who receives the messagemedium that the messages travels through2 points Question 40Feedback is a response that confirms a message.TrueFalse2 points Question 41Where did the modern era of manufacturing primarily begin?the coal industrysouthern cotton plantationsnortheastern textile millsDetroit automobile factories2 points Question 42An example of nonverbal communication is ________.a smilea whispera voice mailan email2 points Question 43________ is a measure of an organization's ability to meet its current debt obligations.ActivityLeverageLiquidityProfitability2 points Question 44Japanese managers tend to rely on this style of communication.verbal and formalformal and unwritteninformal and verbalformal and written2 points Question 45The control management function ensures that ________ in an organization.goals are setgoals are metplans are realisticplans are made2 points Question 46Which action best shows a speaker that you are paying close attention?smooth transitioning from listener to speakerdirect eye contactavoiding overtalkingavoiding interruptions of the speaker2 points Question 47Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.TrueFalse2 points Question 48When a budget is used for controlling, it provides ________ against which resource consumption can be compared.flexible standardsquantitative standardsnonnumerical standardsqualitative standards2 points Question 49An advantage of management by walking around is ________.objectivitypersonal contactobtrusivenessperceptual biases2 points (Extra Credit) Question 50Feedback ________.must be writtenmust be spokencan be spoken, nonverbal, or writtencan be spoken, verbal, or oral2 points Question 51A bus company is a ________ organization because its product is ________.manufacturing, busesservice, transportationmanufacturing, transportationservice, buses


Paper#45770 | Written in 18-Jul-2015

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