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Devry MGMT303 final exam




Question;1.(TCO 1) The goals;that have been set for an organization must be monitored and the actual;performance compared to goals. This is part of the ______ function of;management. (Points;7);()planning;()organizing;()leading;()controlling;Question;2.2.(TCO 2) Smith;Plumbing Supply has competed a SWOT analysis. The company is in a;good position financially and has decided to use some of the opportunities;it has identified. The most likely course of actions is (Points: 7);()stability strategy.;()renewal strategy.;()growth strategy.;()turnaround;strategy.;Question;3.3.(TCO 3);Individuals in an organization who find themselves in an ethical dilemma;have many factors that will determine whether their behavior is ethical or;unethical. Which of the following does NOT determine the behavior? (Points: 7);()Organizational;culture;()Individual's stage;of moral development;()Issue intensity;()Individual's;characteristics;()Size of the;organization;Question;4.4.(TCO 4) A;competive advantage can be sustained by (Points: 7);()an analysis of;weaknesses;()continuously;improving quality;()continuously;improving reliability;()an analysis of;strengths;()b and c only;Question;5.5.(TCO 5) Busy;managers will often make a decision based only on their ability to;understand and process the information. This type of decision making;is(Points: 7);()bounded;rationality.;()a satisfice.;()rational decision;making.;()escalation of;commitment.;()None of the above;Question;6.6.(TCO 6) After;watching the royal wedding, Susan wants to start her own hat-making company;in the United States. To help her determine whether this is a good idea;she needs to find the answers to which of the following questions? (Points: 7);()Who are my;customers, and where are they?;()Who are my;competitors, and where are they?;()How can I;differentiate my product from that of my competitors?;()In what quantities;and at what price will my customers buy my products?;()All of the;above;Question;7.7.(TCO 7) _____ is;defined as the number of different tasks required in a job and the;frequency with which the tasks are repeated. (Points: 7);()Job enlargement;()Job enrichment;()Work teams;()Job specialization;()Job scope;Question;8.8.(TCO 8) According;to Herzberg, when _____ factors are adequate, employees won't be satisfied;but they won't be dissatisfied either. (Points;7);()intrinsic;()hygiene;()motivating;()neutral;Question;9.9.(TCO 9) Which of;the following statements does NOT describe an advantage of verbal;communication? (Points;7);()It is easy to use.;()It is accurate.;()It facilitates;feedback.;()It is comfortable;for managers.;()It can be done with;little preparation.;Question;10.10.(TCO 10) Income;statements, balance sheets, and audits are examples of the control of (Points: 7);()physical resources.;()cybernetics.;()financial;resources.;()organizational;complexity.;()human;resources.;Question;11.11.(TCO 2) Define and;give examples of the three basic strategies that a company can use. How must;a competitve strategy be selected that fits the strengths of the organization;and the industry it is in? (Points: 10);[Spellchecker];Question;12.12.(TCO 3) What is;social entrepreneurship? How can businesses promote positive social;change? (Points;10);[Spellchecker];Question;13.13.(TCO 7) Briefly;describe the matrix structure of organizational design. What are the;advantages and disadvantages of this design? (Points: 10);[Spellchecker];Question;14.14.(TCO 8) Identify;three performance appraisal methods and an advantage and disadvantage of each;method. (Points;10);[Spellchecker];Question;15.15.(TCO 9);Explain what the barriers are to interpersonal commuications. (Points;10);[Spellchecker];Question;16.16.(TCO 10) What is;controlling and why is it important to an organization? (Points;10);[Spellchecker];Question;17.17.(TCO 2) Recall a;recent group project or task in which you have participated. Explain how;members of the group displayed each of the managerial skills. (Points;10);[Spellchecker];Question;18.18.(TCO 2) Describe the;six components of the external environment and give at least one specific;example of each of the components that are not examples given in the;textbook. (Points;20);[Spellchecker];Question;19.19.(TCO 8) You are a;manager of a consulting firm with 25 employees under your supervision.;Employee motivation appears to be slipping, as well as employee performance.;Employees seem to have a negative attitude about their work, which has led to;some turnover of employees and an increase in absenteeism. You have been;asked to provide upper management with recommendations of how to improve;motivation of the employees. Please create a motivation plan and list the;main motivational theories you are applying in this plan. You should come up;with a minimum of three ideas on how to improve motivation. (Points;20);[Spellchecker];Question;20.20.(TCO 9) You are the;plant manager at Acme Plastics. You are running two shifts: a day shift and;an evening shift. Before the day shift leaves each day, the workers must get;an adequate supply of raw materials from the warehouse for the evening shift;to use. On several occasions, they have failed to do so. By the time the;evening shift gets to work, the warehouse is locked up, and it takes about 3 hours;to get someone to come on site in order to unlock it and get the production;line rolling again. The two shift supervisors are at each other's throats;and you have to do something to correct the situation. What is the basic;problem causing this conflict? What could you do to solve it? (Points;20);[Spellchecker];Question;21.21.(TCO 10) Our text;defines the four functions of management as planning, organizing, leading and;controlling. Briefly put, the plan states the desired outcome or goal and the;process for achieving it. Control is the regulation of organizational;activities and processes in such a way as to facilitate goal attainment.;Assume that you are a manager of a business. State the type of business you;are managing (it can be any business you choose). Give two examples of;controls that you would implement in the business and how they could;facilitate goal attainment. (Points: 20);[Spellchecker]


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