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HCC MAN1021 Final exam




Question;Question 1Which of the following statements about the importance of communication is true?a.Many of the basic management processes cannot be performed without effective communication.b.Oral communication is the most important skill for college graduates who are entering the work force.c.Poor communication skill is the single most important reason that people do not advance in their careers.d.Communication is especially important for top managers.e.All of these statements about the importance of communication are true.2 points Question 2Which of the following statements about what makes a successful leader is true?a.Successful leaders have the same traits that nonleaders have.b.Successful leaders have drive, which is defined as the ability to attract and retain the best employees.c.Successful leaders are confident about their ability to make long-term strategic decisions even if the decisions seem risky to others.d.Successful leaders believe in individual reciprocity.e.None of these statements about what makes a successful leader is true.2 points Question 3Conscientiousness is ____.a.the degree to which someone is organized, hardworking, responsible, and achievement-orientedb.the degree to which someone is curiousc.the degree to which someone is active and gregariousd.the degree to which someone is cooperative, flexible, good-natured, tolerant, and trustinge.defined by none of these2 points Question 4Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.a.functionalb.productc.matrixd.geographice.customer2 points Question 5As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora?s teacher has instructed her to use the traditional approach to create the organization?s structure. What should Senora do?a.create a virtual organizationb.create an organizational structure with vertical and horizontal configurationsc.use an organizational process to create a matrix designd.create a matrix structure that will adhere to the unity of command principlee.use the organizational structure to control creativity2 points Question 6Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. Schlage, a lock manufacturer, shows how much protection its locks provide. Clorox developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?a.achievementb.physiological needsc.safetyd.achievemente.belongingness2 points Question 7The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting.a.self-relianceb.emotional of control2 points Question 8____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.a.Active listeningb.Hearingc.Synergistic communicationd.Dyadic communicatione.Empathetic listening2 points Question 9Two of the most important results of a job analysis are ____.a.recruiting guidelines and selection boundariesb.employee-needs assessment and job mappingc.job descriptions and job specificationsd.rater training and selection validatione.employee-needs assessment and performance appraisal evaluation2 points Question 10Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic?s CEO is Betsy McLaughlin, who relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. After attending an Insane Clown Posse concert, an employee suggested that the stores should carry Faygo soda (the kind the band sprays on audience members during a concert). The employee?s suggestion was an example of ____ communication.a.horizontalb.functionalc.upwardd.downwarde.dyadic2 points Question 11The ____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards.a.equity theoryb.theory of motivational instrumentalityc.expectancy theoryd.goal-setting theorye.reinforcement theory2 points Question 12When Billy Ingram founded White Castle, much of the public thought that hamburgers were made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Understanding that Midwesterners wanted clean, convenient food when they were away from home was the information Ingram used to ____.a.create a tactical advantageb.create a first-mover advantagec.sustain a competitive advantaged.acquire a source of perceived sales in the consumer food industry2 points Question 13Excessive speed is a major cause of road crashes in Australia. The Australian government is thinking of using cameras to catch speeders, but it only has access to a limited number of cameras, and there are many areas where speeding is a problem. Government officials plan to put cameras at various locations for four weeks and give everyone who gets caught speeding during that period a substantial fine. According to reinforcement theory, Australian officials are using ____ to control speeding.a.positive reinforcementb.negative reinforcementc.punishmentd.expectancy modificatione.avoidance learning2 points Question 14Pages listing all of the felony crimes perpetrated in New York during the last decade would be an example of ____.a.a resource allocation tableb.traditional knowledgec.raw datad.perceived knowledgee.information2 points Question 15____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.a.Participative communicationb.Perceptionc.Passive listeningd.Active hearinge.Apprehension2 points Question 16Mike is a big fan of all kinds of sports. As he walked past the snack room bulletin board, he was excited to notice that the company was sponsoring a softball team. Non-athletic Kenneth typically walks by the same bulletin board at least three times every day and has yet to see the softball notice. The fact that one saw the notice and the other did not is due to ____.a.faulty closureb.defensive biasesc.selective retentiond.selective perceptione.kinesics2 points Question 17____ control is a method of gathering information about performance deficiencies as they occur.a.Concurrentb.Stasisc.Feedbackd.Simultaneouse.Feedforward2 points Question 18____ control is top-down control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.a.Concertiveb.Administrativec.Bureaucraticd.Objectivee.Normative2 points Question 19Noise can occur when ____.a.the sender isn?t sure of what message to communicateb.the receiver doesn?t have the time to understand the messagec.the message is not decoded properlyd.the message is not encoded properlye.any of these occur2 points Question 20Which of the following is an example of an intrinsic reward?a.a bonusb.a contest prizec.a sense of achievementd.a trophye.all of these2 points Question 21A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.a.formingb.performingc.stormingd.norminge.reforming2 points Question 22____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.a.Staff functionalityb.Delegation of authorityc.Decentralizationd.A job descriptione.An organization chart2 points Question 23In the traditional control systems used at most companies, ____ measures are used to assess performance.a.quality/profitb.customerc.optimizationd.financiale.value/quality2 points Question 24Users of GM Master Cards earn money toward the purchase of a new General Motors car or truck every time they use this credit card to make purchases. The rebate increases the more times the credit card is used. GM is using ____.a.punishmentb.positive reinforcementc.negative reinforcementd.underrewarde.extinction2 points Question 25Which of the following statements about 360-degree feedback is true?a.With the 360-degree feedback approach, feedback comes from four sources.b.360-degree feedback is most effective when used to train performance raters.c.Employees do not provide feedback about their own efforts in the 360-degree feedback approach.d.A 360-degree feedback provides feedback from peer workers only.e.360-degree feedback should not be used for developmental purposes.2 points Question 26E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. E-Lab teams benefit from ____.a.structural diversityd.collectivisme.aggregated creativity2 points Question 27Which of the following is another term for considerate leadership behavior?a.employee-centered leadershipb.concern for productionc.job-centered leadershipd.initiating structure behaviore.participative management2 points Question 28A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ____ control.a.feedforwardb.feedbackc.contiguousd.suboptimale.synergistic2 points Question 29Managers can motivate employees to increase their efforts by ____.a.relying on the innate value of extrinsic rewardsb.satisfying higher-order needs firstc.asking employees what their needs are then matching rewards to those needsd.expecting employees? needs to remain stablee.doing all of these2 points Question 30Job specialization can result in ____.a.complicated job designsb.high job satisfactionc.employee boredomd.low absenteeisme.low employee turnover2 points Question 31The ____ is a barrier that prevents women and minorities from advancing to the top jobs in an organizations.a.missing keyb.diversity bottleneckc.missing rungd.organizational ceiling2 points Question 32Group cohesion tends to be relatively strong at the ____ stage of team development.a.stormingb.conformingc.normingd.informinge.forming2 points Question 33____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.a.Cognitive activityb.Motivationc.Self-conceptd.Dispositione.Personality2 points Question 34Relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior, form the basis for the ____ of leadership.a.path-goal theoryb.expectancy theoryc.situational theoryd.behavioral theorye.trait theory2 points Question 35The steps in the basic perception process include all of the following EXCEPT ____.a.retentionb.organizationc.attentiond.analysise.interpretation2 points Question 36According to a survey done on teaching evaluations, students' motivation to participate in teaching evaluations is impacted significantly by their expectation that they will be able to provide meaningful feedback. In other words, if they are going to expend the thought and effort to fill out evaluation forms, (1) Is the form designed to gather meaningful information? and (2) Do the students have enough information to form a meaningful opinion about the instruction? In terms of expectancy theory, students are concerned with ____, or whether it is worth their efforts.a.synergyb.reciprocityc.valenced.instrumentalitye.expectancy2 points Question 37Why is information strategically important for organizations?a.Information can be used to obtain first-mover advantage.b.Information is derived from perceived knowledge, which limits its availability.c.Information cannot be used as a medium of exchange.d.Information creates suboptimization opportunities.e.All of these are examples of why information is strategically important for organizations.2 points Question 38Airline companies have blamed their recent financial problems on labor unions, the events of September 11, and a weak economy. Those airlines in financial difficulties have tried to solve the problem through short-term price reductions, firings and early retirements, and asking for employees to take pay cuts. The CEOs of these companies have not tried to motivate employees to create long-term solutions to the problems facing the companies. The CEOs of these troubled companies ____.a.are more interested in doing the right thing than doing things rightb.are more than likely managers rather than leadersc.are true leadersd.are promoting long-term changee.tend to focus on organizational visions, missions, goals, and objectives rather than organizational efficiency and productivity2 points Question 39Which of the following is an internal recruiting method?a.advertisingb.job postingc.walk-insd.job fairse.Internet job sites2 points Question 40With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.a.productb.customerc.matrixd.boundarylesse.functional2 points Question 41The two basic methods of capturing information are ____.a.manual and electronicb.planned and unplannedc.systematic and unsystematicd.functional and hierarchicale.continuous and intermittent2 points Question 42The three components of ____ are initiation of effort, direction of effort, and persistence of effort.a.motivationb.performancec.efficiencyd.self-managemente.compliance2 points Question 43The fastest-growing population group in the United States is ____.a.Hispanic-Americansb.African-Americansc.Canadiansd.Chinese-Americanse.Vietnamese-Americans2 points Question 44Which of the following statements about sexual harassment is true?a.Only people who have themselves been harassed can file complaints or lawsuits.b.Nonemployees cannot be guilty of sexual harassment.c.Sexual harassment can occur between people of the same sex.d.The three kinds of sexual harassment are quid pro quo, bona fide, and disparate treatment.e.None of these statements about sexual harassment is true.2 points Question 45According to ____, leaders need to make clear how followers can achieve organizational goals, take care of problems that prevent followers from achieving goals, and then find more and varied rewards to motivate followers who achieve those goals.a.Fiedler's contingency theoryb.the path-goal theoryc.the Boston Consulting Group leadership matrixd.the Vroom-Yetton-Jago normative decision modele.Blake and Mouton's leadership grid2 points Question 46Teams are typically required when ____.a.tasks are simpleb.tasks require multiple perspectivesc.synergy will complicate the problem solution processd.the company has very limited resourcese.any of these conditions are met2 points Question 47Effective managers define ____ as the process of influencing others to achieve group or organizational goals.a.autonomyb.interpersonal influencec.supervisiond.leadershipe.management2 points Question 48Functional departmentalization ____.a.makes it easier for top managers to assess work-unit performanceb.enhances coordination between departmentsc.allows work to be done by highly qualified specialistsd.produces managers with broader experience and expertisee.encourages interdepartmental communication2 points Question 49____ is leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting.a.Visionary leadershipb.Supportive leadershipc.Leadership empowermentd.Transactional leadershipe.Achievement-oriented leadership2 points Question 50____ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group.a.Charismatic leadershipb.Transformational leadershipc.Leadership empowermentd.Virtual leadershipe.Transactional leadership


Paper#45801 | Written in 18-Jul-2015

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