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kaplan mt400 all units quizes

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Question;The BPM house does not include;Student Answer: BPM foundations;BPM discovery;BPM enablement;Operational Processes;Points Received: 0 of 2;Comments;Question 2. Question;Which of the following;statements is true about BPM?;Student Answer: BPM is better than the past options for;process improvement.;External people are needed to support BPM.;There is a robust methodology to support BPM.;BPM is complex and difficult.;Points Received: 0 of 2;Comments;Question 3. Question;The critical success factor a;BPM project includes all of the following except;Student Answer: Time pressure for completing the project;Empowered BPM leader and team;Clearly understood business drivers;Driven by senior leadership;Points Received: 0 of 2;Comments;Question 4. Question;Which of the following is not;a trigger for considering BPM?;Student Answer: Compliance or regulation;The need to provide managers with more;control;Hiring of new management;Poor stakeholder service levels;Points Received: 2 of 2;Comments;Question 5. Question;Which of the following is not;one of the legs of the BPM success stool?;Student Answer: People;Procedures;Process;Technology;Points Received: 2 of 2;Comments;Quiz 2;Question 1. Question;Which of the following is not;one of the ways BPM projects are typically initiated?;Student Answer: Strategy led;Budget led;Business issue led;Process led;Points Received: 2 of 2;Comments;Question 2. Question;Hamel?s innovation stack;corresponds to the strategy execution void in the 7FE model. Which of the;following elements is not part of the innovation stack?;Student Answer: Service innovation;Strategic innovation;Operational innovation;Management innovation;Points Received: 2 of 2;Comments;Question 3. Question;Which of the following is not;one of the three strategic options for a company based on Treacy and Wiersma?;Student Answer: Customer intimacy;Product Leadership;Operational excellence;Employee focus;Points Received: 2 of 2;Comments;Question 4. Question;Which of the following is not;a process improvement scenario?;Student Answer: Under the radar;Star project;Business as usual;Pilot project;Points Received: 0 of 2;Comments;Question 5. Question;Strategy determination, while;difficult, is the easy part. It is the execution of the strategy that is the;difficult aspect.;Student Answer;Points Received: 2 of 2;Comments;* Times are displayed;in (GMT-07:00) Mountain Time (US & Canada);unit 3Question 1.1.SMART project goals do not include which of the following attributes?(Points: 2)SpecificMeasurableAchievableRobustQuestion 2.2.Which of the following definitions are not used in the Keen process worth matrix?(Points: 2)RewardingLiabilityBackgroundMandatedQuestion 3.3.Which of the following is not a role in the process teams?(Points: 2)Team leaderCustomer liaisonProcess expertsUser team representativesQuestion 4.4.Which of the following is a deliverable identified as an outcome of the Launch Pad Phase?(Points: 2)Process mapsProject scope documentList of agreed process goalsList of high level business processes and metricsQuestion 5.5.Which of the following should not be part of determining process goals?(Points: 2)Stakeholder needsBenchmarking against competitorsOrganization strategyCurrent promises to customersunit 5Question 1.1.Which of the following risk does not belong in the Innovate phase?(Points: 2)The process does not match the strategy of the organizationThe organization is too ambitious in solutions generatedSolutions generated are not feasibleToo many revision options are selectedQuestion 2.2.Which of the following is not an innovation technique?(Points: 2)CombinationDiscoveryTantalizationSynchronizationQuestion 3.3.Which of the following steps should be used to create involvement and gather ideas?(Points: 2)Executive kick-off workshopInternal mobilizationFuture process metric projectionSimulationQuestion 4.4.Which of the following activities is not related to innovation?(Points: 2)Role playingForecastingDemonstrationBrainstormingQuestion 5.5.Process gap analysis does not include which of the following?(Points: 2)People skills evaluationProcess issuesRelevant metricsRequired changesunit 7Quiz 7;There is a portfolio of projects where there is a strong;interdependency. Which type of implementation strategy should the organization;employ when rolling out changes?;Student Answer: Big Bang;Parallel;Relay;Take over;Points Received: 0 of 2;Comments;Question 2. Question;If a revised process cannot be;put into place at the same time as the old process, which type of;implementation strategy should the organization employ?;Student Answer: Big Bang;Parallel;Relay;Take over;Points Received: 0 of 2;Comments;Question 3. Question;A process is being implemented;in a large scale project where there is a great deal of similarities across the;various regions and business units. Which type of implementation strategy;should the organization employ?;Student Answer: Big Bang;Parallel;Relay;Take over;Points Received: 2 of 2;Comments;Question 4. Question;Which type of plan is required;to deal with reversing an implementation?;Student Answer: Roll-out plan;Back-out plan;Contingency plan;Pilot program;Points Received: 2 of 2;Comments;Question 5. Question;User acceptance testing takes;place in which of the following activities?;Student Answer: Roll-out planning;Back out planning;Contingency planning;Pilot program;Points Received: 0 of 2;Comments;unit 9Question 1.1.The deliverable ?value monitoring and maximization? would be used in which phase?(Points: 2)EnablementFoundationsRealize valueSustain performanceQuestion 2.2.Refining the performance management approach is used in which phase?(Points: 2)EnablementFoundationsRealize valueSustain performanceQuestion 3.3.Which of the following would not be an input from the Understand phase to the Sustainable performance phase?(Points: 2)Prioritized quick winsPerformance measuresMetrics baselinePeople capability matrixQuestion 4.4.Which of the following should not be embedded in an organization?s performance management?(Points: 2)Stakeholder visions and expectationsManagement expectationsCustomer experience throughout the processCosts of implementationQuestion 5.5.When evaluating project results, all of the below are appropriate assessments except:(Points: 2)how much headcount was reduced.how much faster the processes are executed.how much employee satisfaction has improved.how much customer satisfaction has improved.unit 8Question 1. Question:Identifying potential benefits and entering in a benefits register should be accomplished in which phase?Launch PadUnderstandInnovateImplementQuestion 2. Question:Establishing baselines and comparative measurements should be carried out in which phase?Sudent Answer: Launch PadUnderstandInnovateImplementQuestion 3. Question:The critical success factors in this phase include all of the following except:Planning benefit delivery with respect to timeframes and costsAgreement of the roles, responsibilities and accountabilitiesMapping out process detailsBenchmarking against other organizationsQuestion 4. Question:Checks in the value monitoring maximization step do not include:Creating an organization chartAuditing internal compliance against benefit targetsReviewing project plans and registers to ensure completion of required activitiesReviewing benefitsQuestion 5. Question:Benefits delivery and tracking is part of which phase?FoundationsInnovateRealize valueSustainable performanceunit 6Question 1.1.Which of the following is not an objective of the organizational chart created in the People Phase?(Points: 2)Minimize departmental interfacesCreate direct access to upper managementMaximize process effectiveness and efficiencyMinimize the layers of managementQuestion 2.2.The goal of the people core capabilities gap analysis is to:(Points: 2)Determine the gap in the skills required between the current and redesigned process.Determine the gap in the skills required between management and line employees.Determine the gaps in skills required that automation will be designed to fill in.Determine the increased capacity required to compensate for the lacking skills.Question 3.3.In a RASCI model,?R? stands for:(Points: 2)RescheduleResourceResponsibilityReviewQuestion 4.4.Which of the following is not a key element of a people strategy?(Points: 2)Relevant corporate valuesReward and recognitionLearning and developmentJob creationQuestion 5.5.The workplace shifts that must be considered in the People Phase do not include:(Points: 2)Need for flexible working hoursIncreasing number of contractorsUse of mobile technologyUnions and labor lawsunit 41.Which of the following is not true about quick wins?(Points: 2)Quick wins can help the project become self-funding.Quick wins should be suggested by front line employees.Quick wins do not need approval so they can be executed quickly.Quick wins must be validated to ensure feasible implementation.Question 2.2.The reasons to complete a metric analysis do not include which of the following?(Points: 2)Provide an analytical view of the organizationAid in the prioritization of the processesIdentify poorly performing employeesAllow benchmarking of processQuestion 3.3.The Understand phase accomplishes all of the following except:(Points: 2)Ensure a common understanding of the factsDevelop solutions for fixing deficienciesObtain key metrics for establishing baselinesDetermine whether improvement is possible or necessaryQuestion 4.4.Process modeling does not accomplish which of the following:(Points: 2)Create a map to which all employees must adhereDemonstrate the shortcomings of the current situationCreate a common understanding of the processProduce models that can be used as documentationQuestion 5.5.The Understand phase report should include all of the following except:(Points: 2)Purpose of this phaseList of stakeholdersIdentified issues and causesProposed solutions

 

Paper#45854 | Written in 18-Jul-2015

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