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Discussion:Web Self-Service

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Question;Discussion:Web;Self-Service;Web self-service is;becoming the preferred communications channel for customer service and the;phone is losing ground. As reported in Customer Relations Management magazine;(November, 2013), Forrester Research found that 72% of consumers, regardless of;age, prefer self-service to the telephone or email when it comes to resolving;product or service issues. Describe and discuss what needs to be considered to;fully support customers after the sale using the Internet.

 

Paper#46506 | Written in 18-Jul-2015

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