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LDR 531/LDR 531 WEEK 3 QUIZ 27/27




Question;1. A collectivist Chinese manager is most likely;to use which of the following techniques for conflict management?;Authoritative command;Pressurizing;Avoiding;Direct confrontation;2. ________ teams are defined as groups of;employees who perform highly related or interdependent jobs and take on many of;the responsibilities of their former supervisors.;Cross-functional;Problem-solving;Self-managed work;Independent;3. To retain its edge in the organic health food;market, Natura has established a high-priority team comprised of senior;executives from the company?s production, marketing, and research divisions.;These employees work together closely to study consumer attitudes about organic;health foods and come up with a closely monitored development and marketing;strategy for new products. This ensures that each division is informed of the;specific needs, timelines, and expected outcomes of the strategy. It also makes;Natura a company that adapts to changes in market trends swiftly. The team;Natura uses here is of the ________ type.;problem-solving;cross-functional;traditional;self-managed work;4. ________ is defined as a phenomenon in which;the norm for consensus overrides the realistic appraisal of alternative courses;of action.;Groupthink;In-group favoritism;Social loafing;Cyberloafing;5. Matt works as a sales representative at;Tandem Industries which manufactures and sells bicycles. He is the best;salesperson on the floor, but he also receives the highest number of customer;complaints for late deliveries. Which of the following, if true, best explains;this situation?;The company keeps inventory levels low in order;to reduce costs.;The company?s sales and logistics functions are;tightly integrated.;The company?s manufacturing facility is;functioning at optimum capacity.;The company uses enterprise solutions to manage;inventory.;6. Shirley Shands is a hard worker but Debra;her manager, is irritated with her. While Debra concedes that Shirley?s work;gives her no cause for complaint, Debra is tired of the interruptions in her;work because of Shirley asking for repeated clarifications over what exactly;she has to say in e-mails or phone calls. She often requests Debra to proofread;her e-mails before sending them, and Debra feels she sends too many e-mails;instead of just speaking to the person concerned. From the scenario, we can;conclude that ________.;Shirley suffers from communication apprehension;Shirley and Debra come from a high-context;culture;Debra is engaging in social loafing;Shirley uses filtering when communicating with;Debra;7. Synergy Inc. has recently assigned some of;its best employees to form a cross-functional team and complete a project from;a new client. Many of the employees on this team are apprehensive about the;structure and dynamics of how they will function as a group and accomplish this;goal. To energize the employees, their immediate manager is holding a meeting;with them next week where he will provide them some additional training in;strategies and methods that may work well for the team. The manager?s;initiative to hold this meeting fulfills the ________ function of communication;information;filtering;emotional expression;control;8. Genepa Corporation manufactures home appliances;and other electronic products. Genepa is planning to introduce a new;refrigerator model. The marketing manager at Genepa has developed a marketing;plan for this new product and wants to communicate this plan to all the;employees in the marketing department. Which of the following is most likely to;be the best form of communication for communicating this plan?;Written communication;Oral communication;Grapevine communication;Nonverbal communication;9. The two general approaches to negotiation are;bargaining and ________ bargaining.;affective, reflective;formal, informal;emotional, rational;distributive, integrative;10. The informal communication network in an;organization is;determined by organization;rooted in issues of minimal importance to;employees;characterized by ambiguity;based on clear and factual information;11. Jordan is a sales officer who has been;underperforming over the last three months. At the last monthly operations;cycle meeting, he was given a warning. As the time for the next meeting draws;close, Jordan fears his boss reprimanding him. Two days before the meeting;Jordan informs his manager that he has confirmed six deals in the last few;days, one of which involves multiple orders for their machines. He, however;skips the detail that these are the only six orders he has been able to obtain;in the whole month. Which one of the barriers to effective communication is;depicted here?;Information overload;Language;Grapevine;Filtering;12. Which of the following is a unique advantage;of lateral communication?;Lateral communication facilitates coordination;at the intradepartmental level.;Lateral communication occurring with;management?s knowledge and support can be beneficial even if it does not follow;the formal vertical structure.;Lateral communication helps in the transmission;of ideas and information.;Lateral communication facilitates emotional;expression, enhances motivation, and helps the organization control its;employees effectively.;13. Which of the following terms best describes;the process that occurs when two or more parties decide how to allocate scarce;resources?;Negotiation;Association;Integration;Differentiation;14. As a consequence of the information;circulated by the grapevine in an organization, employees experience;increased member satisfaction;increased power;increased certainty;increased anxiety;15. Which of the following statements is true;regarding conflict?;Diversity of goals among groups is a major source;of conflict.;The less specialized the activities of the;group, the greater the likelihood of conflict.;People low in the personality traits of;disagreeableness, neuroticism, or self-monitoring are more likely to engage in;a conflict.;The smaller the group, the greater the;likelihood of conflict.;16. When one person seeks to satisfy his or her;own interests regardless of the impact on the other parties to the conflict;that person is using the conflict-handling intention of;compromising;avoiding;accommodating;competing;17. When ________, the result is role conflict.;compliance with one role aids our performance in;another role;compliance with the group is an attempt to;understand who we are and how we fit into the world;compliance with one role requirement may make it;difficult to comply with another;compliance with the group is marked by a;tendency to notice and emphasize those aspects of the group that are;distinctive;18. The time attendance system in the production;division at MM, an automobile manufacturing company, was malfunctioning.;Consequently, Greg Hill, one of the front-level managers sent it for repair. In;the meantime, he placed a register where all workers of the production division;had to provide their time of entry and exit from the office. At the end of the;week, when looking through the time logs, he had certain concerns about a group;of employees. In the next week, he personally tracked the time this group of;employees spent working and realized that they were reporting a greater number;of working hours than they actually worked. This group engaged in a barrier to;communication called;filtering;communication apprehension;lying;silence;19. Bonnie Patterson has been a manager for;seven years at Wayne and Watson, a legal consultancy firm. A good part of her;workday involves holding meetings and she likes to do work on a time-bound;schedule. For this reason, members of her team receive the agenda at the;beginning of the meeting, followed by some time to contemplate over the issue at;hand individually. Subsequently, the team members present their ideas one after;the other, the group discusses them together, and lastly, a ranking is done to;choose the most favored idea. This represents the ________ approach of group;decision making.;interacting;brainstorming;reference group;nominal group;20. Which of the following is desirable when a;crucial project is delegated to a virtual team?;Promoting a sense of independence over group;spirit to encourage competition;Discouraging the sharing of unique information;as it benefits some employees unfairly;Avoiding publicity of the team?s progress and;success in the organization;Engaging in close monitoring of the work being;done by the team throughout the project;21. The ________ view of conflict focuses on;productive resolution of conflicts.;rational;managed;interactionist;transactional;22. Most people assume that a police officer;should behave in a lawful manner, refrain from demonstrating favoritism to any;particular group, and do his or her best to uphold the law. Which of the;following terms best represents these beliefs?;Similarity;Role expectation;Dispersion of responsibility;Diversity;23. With reference to the team effectiveness;model, which of the following is one of the key components of an effective;team, included under the category of contextual factors?;Social loafing;Climate of trust;Team efficacy;Common purpose;24. Which of the following forms of;communication is characterized by the use of only body movements, intonations;facial expressions, and physical distance to communicate?;Nonverbal communication;Written communication;Downward communication;Lateral communication;25. Janice Cooper has recently joined a hospital;as a part of the internship program prescribed by the nursing school she;attends. Janice, who was inspired to take up this profession by the story of;Florence Nightingale, had very strong ideals about how she should behave as a;nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at;all times so she could serve her patients well, and she often went to great;lengths as an intern by putting in extra hours at the hospital and so on. The;scenario reflects Janice?s;role fuzziness;role perception;role conflict;role ambiguity;26. When ________ is of importance in decision;making, group decisions are preferred to individual decisions.;speed;clear responsibility;acceptance of solution;efficiency;27. Peter is working on a project. He feels that;the parameters need to be changed to meet client specifications. First, he must;talk to his immediate supervisor, who will then discuss the issue with her;department director before any change can be implemented. Peter is most likely;to be a part of the ________ type of small-group communication networks.;all-channel network;mesh network;star network;chain network


Paper#51715 | Written in 18-Jul-2015

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