Details of this Paper





Question;Question 1;Service organizations;generally;are in close proximity to;the customer;rely on physical inventory;take advantage of patents;can delegate human behavior;and marketing skills;Question 2;Which one of the following;has the highest goods content?;medicine prescription;computer repair;automobile loan;symphony performance;Question 3;The quality revolution is;most related to;continuous improvement;mass production;time-based competition;service;Question 4;A golf simulator in a;retail sports store is an example of;non- durable goods replacing;services;primary good;goods content;biztainment;Question 5;Service;management skills would include all of the followingexcept;accounting and finance;knowledge and technical;expertise about operations;marketing and;cross-selling;human interaction;Question 6;The three issues that are at the core;of operations management include all of the followingexcept;cost;quality;utilization;efficiency;Question 7;Which of the following;would be the lowest in goods content and highest in service content?;fast food restaurant;attending a theater;production;getting an oil change for;your car;filling a medical;prescription;Question 8;Support processes would;typically include all of the following except;inventory management;customer help desk;operations;research and development;manufacturing and assembly;Question 9;A support process could be;any of the followingexcept;assembling automobiles;purchasing materials and;supplies;managing inventory;installing a product;Question 10;Which of the following isnota key activity of an operations;manager?;translating market;knowledge into goods, services, and processes;continually learning and;adapting to global and environmental changes;managing cash flows and;strategic investments;exploiting technology to;improve productivity;Question 11;A value creation process;could be any of the followingexcept;Answer;shipping a customer?s order;providing a home mortgage;assembling a dishwasher;purchasing production;material;Moving to another question;will save this response.;Question 12;Which of the following is not;a current challenge to OM?;Globalization;Technology;Quality;mass production;Question 13;Which one of the following;is notan example of biztainment?;iPhone applications;automobile leasing;product demonstrations;virtual factory tours;Question 14;Which of the following is;the correct sequence describing the evolution of operations management?;efficiency, customization;quality, service, sustainability, time-based competition;quality, efficiency;time-based competition, sustainability, customization, service;efficiency, quality;customization, time-based competition, service, sustainability;quality, service;customization, time-based competition, efficiency, sustainability;Question 15;In relating operations;management and the customer benefit package (CBP), which is the correct timing;sequence?;Operating system processes;lead to customer needs and expectations, which lead to customer benefit;package.;Customer benefit package;leads to customer needs and expectations, which lead to operating system;processes.;Customer needs and;expectations lead to customer benefit package, which leads to operating system;processes.;Customer needs and;expectations lead to operating system processes, which lead to customer benefit;package.;Question 16;Which of the following;generally does notresult from vertical integration?;less control over cost;more control over quality;more complexity in managing;higher levels of risk;Question 17;When break-even analysis is;applied to an outsourcing decision, the breakeven quantity is;the ratio of fixed costs to;the difference between variable outsourcing cost and variable in-house;production cost;the ratio of the difference;between variable outsourcing cost and variable in-house production cost to;fixed costs;the product of the variable;costs times the fixed costs;the product of the variable;costs times the production quantity;Question 18;The control of Wal-Mart?s;value chain is ______, while the control of General Electric?s is ________.;post-production focused;preproduction focused;horizontal, vertical;centralized, decentralized;backward integrated;forward integrated;Question 19;From the pre- and;post-service view of a value chain, goods and services design, contract;negotiation and consulting services would be considered;pre-production services;production processes;post-production services;value creation;Question 20;Outsourcing is;the same as offshoring;the opposite of vertical;integration;the opposite of backward;integration;the same as diversifying;Question 21;Operational structure of;the value chain deals with;management hierarchy;vertical integration;configuration of resources;culture;Question 22;Computer;software would be an example of;an;intangible good;a;nondurable good;a service;a value;creation process;Question 23;Which of the following is;not normally considered a variable cost?;labor;transportation;equipment lease;material;Question 24;For a restaurant;order-taking, bill payment and home delivery would be considered;services;inputs;processes;outputs;Question 25;The first, second, and;third waves of outsourcing experienced by the U.S. are;goods-producing jobs;simple service work, skilled knowledge work;simple service work, goods-producing;jobs, skilled knowledge work;simple service work, skilled knowledge;work, goods-producing jobs;skilled knowledge work, simple service;work, goods-producing jobs;Question 26;?The perception of the;benefits associated with a good, service, or bundle of goods and services in;relation to what buyers are willing to pay for them? is the definition of;proportionality;competitiveness;value;equity;Question 27;is the process of;managing information, services and physical goods to insure their availability;at the right place, at the right time, at the right cost and at the right;quantity, with the highest attention given to quality.;Preproduction service;Value proposition;Operational structure;Value chain integration;Question 28;In the value chain model;for a hospital, patients, drugs and staff would be considered;suppliers;inputs;processes;outputs;Question 29;A company has two;alternatives for meeting a customer requirement for 9,000 units of a specialty;molding. If done in-house, fixed cost would be $350,000, with variable cost at;$30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven;point and determine if they should make the item in-house or outsource it.;breakeven point = 7,000;units, outsource;breakeven point = 7,000;units, make in-house;breakeven point = 11,667;units, outsource;breakeven point = 11,667;units, make in-house;Question 30;The United States has;experienced three waves of outsourcing. Which of the following isnotone;of the waves?;skilled knowledge work;mass customization;simple service work;goods-producing jobs


Paper#51728 | Written in 18-Jul-2015

Price : $22