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BUSN 258 Customer Relations

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Question;BUSN 258 Customer Relations;Week 1;Assignment;Discussion;Question 1, Customer Service - Impact;Discussion;Question 2, Building Relationships;Week 2;Assignment;You;Decide, Scenario Analysis;Discussion;Question 1, Selling;Discussion;Question 2, Listening;Week 3;Case;Study, Macy s Customer Service;Discussion;Question 1, Customer Contact;Discussion;Question 2, The Web;Week 4;Assignment;Midterm;Exam(Two Sets);Discussion;Question 1, The Unreasonable Customer;Discussion;Question 2, Trends;Week 5;Assignment;Discussion;Question 1, Customer Feedback;Discussion;Question 2, Customer Recovery;You;Decide, Scenario Analysis;Week 6;Case;Study,LL Bean and AT&T;Discussion;Question 1, Customer Expectations;Discussion;Question 2, Customer Loyalty;Week 7;Assignment;You;Decide, Scenario Analysis;Discussion;Question 1, Emotional Labor;Discussion;Question 2, Employee Empowerment;Week 8;Final Exam(Two Sets)

 

Paper#52155 | Written in 18-Jul-2015

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