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Question;The Demg Cycle cludes all of the followg except;plan.;do.;assess.;check.;See;page 11;2;of 2;Comments;Question 2. Question;TCO 1) Which of the followg is most appropriate describg the quality efforts undertaken with;the scientific-management philosophy?;Defect prevention was emphasized.;Quality circles were extensively used.;Use of spection was widespread.;Quality was every worker's responsibility.;See;page 6;2;of 2;Comments;Question 3. Question;(TCO 1) An employee's _____ can be identified through the;answer to the question: "Who receives any item or formation as a result of;the work he or she performs?;customers;suppliers;consumers;purchasers;See;page 96;2;of 2;Comments;Question 4. Question;(TCO 2) Systems thkg can be applied to the analysis of;manufacturg processes but not service;processes;service processes but not manufacturg;processes;any organization;neither manufacturg processes nor service;processes;See;Lecture, The Systems Perspective;2;of 2;Comments;Question 5. Question;(TCO 1) Which of the followg is most appropriate describg the quality efforts used the early 20th century?;Defect prevention was emphasized.;Quality circles were extensively used.;Use of spection was widespread.;Quality was every worker's responsibility.;See;page 7;2;of 2;Comments;Question 6. Question;(TCO 1) My friend said to me, "Recently, I bought a;pair of shoes. I wore them for a few days but noticed the laces would not stay;tied. I took the shoes back to the store, but the clerk said the laces were fe.;I won't buy that brand of shoe aga." Which of the followg types of quality;did my friend use to judge the shoes as beg of low quality?;User-based;Value-based;Product-based;Judgmental;See;Lecture;2;of 2;Comments;Question 7. Question;(TCO 2) Which of the followg is NOT generally true about;service organizations?;Customers often are volved the service process.;Services are tangible.;Services cannot be stored, ventoried, or spected;prior to delivery.;Services are produced and consumed;simultaneously.;See;Lecture, The Systems Perspective;2;of 2;Comments;Question 8. Question;(TCO 1) Durg the Middle Ages, quality was built to the fal;product. This approach to quality was lost with the advent of _____.;engeerg schools;craft guilds;automation;the dustrial Revolution;See;Lecture;0;of 2;Comments;Question 9. Question;(TCO 1) Which of the followg was the top priority of United;States manufacturg the time period;immediately followg World War II?;Quality;Production output;Contuous improvement;Just--time manufacturg;See;page 6;2;of 2;Comments;Question 10. Question;(TCO 1) Which of the followg is NOT a characteristic of a;strong competitive advantage?;It is driven by customer needs and wants.;It is soon copied by competitors.;It matches the organization's unique resources;with external opportunities.;It provides a basis for further improvement.;See;Chapter 2;0;of 2;Comments;Question 11. Question;(TCO 1) Conformance to specifications applies to which type;of quality?;User-based;Product-based;Manufacturg-based;Value-based;See;Lecture;2;of 2;Comments;Question 12. Question;(TCO 2) Which of the followg is not true?;Output of services is generally less tangible;compared with a manufactured product.;Quality is more easily measured manufacturg than service operations.;The timg of product manufacturg is more;important than on-time service delivery.;Services are generally more labor tensive than;manufacturg processes.;See;Lecture;2;of 2;Comments;Question 13. Question;(TCO 1) The creation of separate quality departments the early 1900s caused _____.;the responsibility for quality to become a;clouded issue;upper management to be more knowledgeable;about quality;no effect on the quality of the products the;customer received;production efficiency to decle;See;page 6;2;of 2;Comments;Question 14. Question;(TCO 2) any system, fal;spection attempts to perform all of the followg functions, except _____.;to provide the workers with the opportunity to;control the quality of the product or service at their work stations;to ensure that no defective items reach the;customer;to discover and help resolve production;problems;to judge the quality of manufacturg;See;page 5;2;of 2;Comments;Question 15. Question;(TCO 2) Measurg quality service dustries is considered more difficult;than manufacturg dustries because _____.;services cannot be analyzed as production;systems;a productivity measure cannot be developed for;services;customers are more volved manufacturg dustries;the outputs are less tangible;See;Lecture, Manufacturg and Service Quality;2;of 2;Comments;Question 16. Question;(TCO 2) Services are generally _____ tensive, whereas;manufacturg is more _____ tensive.;labor, equipment;quality, quantity;put, output;profit, cost;See;Lecture, Manufacturg and Service Quality;2;of 2;Comments;Question 17. Question;(TCO 2) Services differ from manufactured goods which of the followg ways?;Service output is more easily measured.;Services tend to be produced and consumed;simultaneously.;Service output is generally more tangible.;Providg service requires a lower degree of;customization than does manufacturg.;See;Lecture, Manufacturg and Service Quality;2;of 2;Comments;Question 18. Question;(TCO 1) Which of the followg is a defition of the;product-based quality?;The quantities of product attributes.;Not all products are fit for use.;Consumers frequently confuse products with;services.;Product-based quality cannot be defed;precisely, you just know it when you see it.;See;Lecture;2;of 2;Comments;Question 19. Question;(TCO 2) Which of the followg systems do not have a role to;play assurg quality a manufacturg firm?;Sales;Purchasg;Product design;None of the above;Lecture;The Systems Perspective;2;of 2;Comments;Question 20. Question;(TCO 1) A consumer purchases a generic product at a cost of;$5.00 stead of the competg brand-name product that sells for $7.00. The;consumer feels that there is no difference quality between the generic and brand-name;products. This scenario illustrates which of the followg defitions of quality?;Manufacturg-based;Value-based;Product-based;User-based;See;Lecture;2;of 2;Comments;Question 21. Question;(TCO 2) Viewg a McDonald's restaurant as beg composed of;order takg and cashier, grillg and food preparation, drive-through, purchasg;and trag processes is an example of _____.;systems thkg;resource alignment;functional analysis;reengeerg;See;Lecture, The Systems Perspective;2;of 2;Comments;Question 22. Question;(TCO 1) At the organizational level, quality concerns should;center on meetg the requirements of the;ternal customer.;engeers and designers.;external customer.;top executives.;See;page 97;2;of 2;Comments;Question 23. Question;(TCO 2) Systems thkg _____.;has yet to be viewed as an important aspect the managg of quality;has been determed to be an unimportant aspect the managg of quality;TQM;is a controversial topic among;quality-management professionals;See;Lecture, The Systems Perspective;0;of 2;Comments;Question 24. Question;(TCO 1) Which of the followg is NOT considered a core prciple;of total quality?;A focus on customers and stakeholders;A process focus volvg contuous improvement and;learng;Cost cuttg to improve short-term profitability;Companywide participation and teamwork;See;page 11;2;of 2;Comments;Question 25. Question;(TCO 2) A key element of total quality is;obsession with quality.;worker healthcare.;peak performance.;ventory management.;See;page 8;2;of 2;Comments;Question 26. Question;(TCO 1) Until the start of the 1980s, most U.S. companies;focused on matag quality levels by utilizg which of the followg practices?;Process-improvement efforts;Design-quality reviews;spection;Team-based itiatives;See;page 6;2;of 2;Comments;Question 27. Question;The prciple determant(s) of an organization?s quality are;it?s _____.;process orientation;contuous improvement;teamwork and participation;customers;See;Lecture;2;of 2;Comments;Question 28. Question;(TCO 2) Which of the followg are considered to be two;critical components of quality systems service dustries?;formation systems and technical standards;Employees and formation technology;Production equipment and employees;Employees and spection processes;See;Lecture, The Systems Perspective;2;of 2;Comments;Question 29. Question;(TCO 1) _____ is credited with developg control charts.;Eli Whitney;Frederick W. Taylor;Walter Shewhart;W. Edwards Demg;See;page 312;2;of 2;Comments;Question 30. Question;(TCO 2) All of the followg factors caused the decle of;American Competitiveness the world;except for _____.;emphasis on short term profits;the death of W. Edwards Demg;excessive medical costs;extensive product recalls excessive costs of liability;See;page 24;2;of 2;Comments;* Times are displayed;(GMT-07:00) Mounta Time (US;Canada)


Paper#52302 | Written in 18-Jul-2015

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