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Question;(TCO 6) The goals of leadership for quality include;improving;people;processes;products;all of the above;Question 2. Question;(TCO 6) Which of the following;is an important step in executing a strategy?;Communicate;Build Capabilities;Identify advocates and resisters;All of the above;Ch.;3, p. 47;5;of 5;Comments;Question 3. Question;(TCO 3) The Deming Prize was;established in which of the following countries?;Japan;Germany;The United States;Sweden;Ch.;2, p. 33;5;of 5;Comments;Question 4. Question;(TCO 3) ISO 9000;recertification is required every _____.;3 years;5 years;7 years;9 years;Week;2 Lecture;5;of 5;Comments;Question 5. Question;(TCO 1) Which of the following;is a criticism of the product-based definition of quality?;Quality is often mistakenly assumed to be;related to price.;Not all products are fit for use.;Consumers frequently confuse products with;services.;Product-based quality cannot be defined;precisely, you just know it when you see it.;Week;1 Lecture (revised);5;of 5;Comments;Question 6. Question;(TCO 1) The creation of;separate quality departments in the early 1900s caused _____.;ambiguity concerning who was responsible for;quality;upper management to be more knowledgeable;about quality;no effect on the quality of the products that;the customer received;production efficiency to decline;Ch.;1, p. 6;5;of 5;Comments;Question 7. Question;(TCO 1) _____ is credited with;developing control charts.;Eli Whitney;Frederick W. Taylor;Walter Shewhart;W. Edwards Deming;Ch.;1, p. 7;5;of 5;Comments;Question 8. Question;(TCO 2) Which of the following;organizations does not have a role to play in assuring quality in a;manufacturing firm?;Sales;Purchasing;Product design;None of the above;Ch.;1, p. 15;5;of 5;Comments;Question 9. Question;(TCO 2) Which of the following;are considered to be two critical components of quality systems in service;industries?;Information systems and technical standards;Employees and information systems;Production equipment and employees;Employees and inspection processes;Lecture;The Systems Perspective;5;of 5;Comments;Question 10. Question;(TCO 2) A key element of total;quality is;obsession with quality;worker healthcare;legal services;inventory management;Ch.;1, p. 8;5;of 5;Comments;Question 11. Question;(TCO 2) Which of the following;is NOT generally true about service organizations?;Customers often are involved in the service;process.;Services are capital intensive.;Services cannot be stored, inventoried, or;inspected prior to delivery.;Services are produced and consumed;simultaneously.;Lecture;The Systems Perspective;5;of 5;Comments;Question 12. Question;(TCO 3) The categories of;criteria for the Baldrige Award include all of the following except;Leadership;Strategic Planning;Customer Focus;Process Focus;Ch.;22, p. 439;5;of 5;Comments;Question 13. Question;(TCO 5) Crosby's "quality;vaccine" consists of _____.;Reliability, Education, and Implementation;Determination, Education and Implementation;Determination, Competence, and Implementation;None of the above;Ch.;1, p. 14;5;of 5;Comments;Question 14. Question;(TCO 5) Which of the following;is not true about the American Customer Satisfaction Index?;It is too ambiguous to be measured;It can be improved by knowing a customer?s;operations;It can be improved by determining what;attributes of a product or service are important to your customer;Resources must be applied where they will do;the most to improve it;Ch.;7, pp. 100-104;5;of 5;Comments;Question 15. Question;(TCO 7) The third of Deming?s;deadly diseases had to do with;personal review systems;costs;inspection;transformation;Ch.1;p. 12;0;of 5;Comments;Question 16. Question;(TCO 4) The need to remove;barriers to pride in workmanship is associated with which of the following;individuals?;Crosby;Juran;Deming;Taguchi;Ch.;1, p. 12;5;of 5;Comments;Question 17. Question;(TCO 4) The Deming philosophy;focuses on improvements in product and service quality by _____.;inspecting 100 percent of output;reducing variation;reducing customer complaints;separating the planning and execution;functions;Week;2 Lecture;5;of 5;Comments;Question 18. Question;(TCO 8) A team that that is;usually cross functional;management team;natural work team;quality circle;process improvement team;Ch.;10, p. 149;0;of 5;Comments;Page: 1 2;* Times are displayed;in (GMT-07:00) Mountain Time (US & Canada);(TCO 4) Compare and;contrast Deming?s approach to Juran?s approach to quality improvement.;Question 2. Question;(TCO 1) Explain the difference;between quality management practices prio to the 1900 with quality management;practices in the 1990's.


Paper#52304 | Written in 18-Jul-2015

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