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devry bsop326 full course [ all discussions all week course proj pare 1,2 3 all weeks check points midterm and final

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Question;WEEK 1;Total Quality Management (TQM) (graded);What is total quality management (TQM)? Is it something you;can install, like a refrigerator? How do you know TQM when you see it?;A System Perspective (graded);When we talk about a system view, what are we interested in;and why? Why is a system view so important to have if you are going to;implement TQM?;This section lists options that can be used to view;responses.;WEEK 2;Dr. Deming's 14 Points (graded);Are Dr. Deming?s 14 Points clear, concise, and achievable?;If not, what do you think he had in mind? In Deming?s view, who needs to do;what and why?;Quality Awards and Standards (graded);The authors of our text talk about the Baldrige Award;throughout their book. In previous versions, they even designed their text;around this award. Given that our course is about TQM, an in-depth discussion;of the Deming Award would seem to be appropriate. Why do I say this? If you;look at the textbook, you see that the authors state that "the Deming;Prize establishes a framework for a CWQC [Company Wide Quality Control];system" (p. 122). CWQC embodies what we would call TQM here in the U.S.;So let's do some research. Put on your investigative hats;and see what you can find about the Deming Award. You can use the Internet or;or any other sources you have available.;How do you see the Deming Prize criteria fitting into TQM?;How does the Deming Prize compare to the Baldrige Award? What are the;differences and similarities between the Deming Prize and the Baldrige Award?;week 3;TQM Leaders (graded);How do leaders behave when they are implementing TQM? What;expectations should they set? What kind of leaders do TQM leaders need to be?;TQM Leaders (graded);How do leaders behave when they are implementing TQM? What;expectations should they set? What kind of leaders do TQM leaders need to be?;week 4;TQM and Teams (graded);Teams are something we talk about a lot when it comes to;TQM. Why are teams instrumental to TQM, or are they? What kinds of teams exist;in a TQM operation?;Employee Involvement (graded);Just what is employee involvement? Is it always good? What;key elements are necessary to keep it going? Are there different kinds of;involvement?;week 5;Cost of Quality (graded);Although a balanced score card is probably the way to go;most companies don't seem to have a clue about the more fundamental aspects of;quality, such as the cost of quality. So let's start here. Just what do we mean;when we talk about the cost of quality? What major areas does it include?;Supplier Relationships (graded);An integral part of TCO 9 concerns supplier relationships.;What kinds of relationships exist with suppliers? What can be done to reduce;the number suppliers you use?;week 6;Statistical Tools (graded);Before you participate in this discussion, please review;this week?s tutorial.;Two tools were used by the group in the early analysis of;their process. Why was it important for the group to use a histogram when they;did? What could have happened if the group had not used it?;Inspection and Process Evaluations (graded);Is 100% inspection good? Why or why not? What alternatives;are there to 100% inspection?;week 7;Implementing TQM (graded);Over the last six weeks, you have been gaining insight into;the ultimate question for this course: How do we implement TQM? Where do we;begin? What key areas do we need to address first? Once we get our;implementation started, what do we need to do in order to sustain our momentum?;What is Six Sigma? (graded);What are the origins of Six Sigma? What makes Six Sigma what;it is? Is Six Sigma new, or has it been there all the time? If Six Sigma were;terminated in an operation, would anything happen to the quality of the;products produced? Why or why not?;This section lists options that can be used to view;responses.;Course Project: Part 1 - Ishikawa Research Paper (due at the;end of Week 3);Objectives|Guidelines|Grading Rubrics|Best Practices;Objectives;Back to Top;This project involves researching and writing a short;biography on Dr. Kaoru Ishikawa. Our text addresses many of the areas in the;management and control of quality and provides a great amount of information on;a number of different quality concepts. However, the authors only mention Dr.;Ishikawa in passing. Just who is Kaoru Ishikawa? Prepare a 500-word;biographical paper on Ishikawa, describing his contributions to quality. You;should not limit your research to online materials. Two of his books are;excellent sources: (1) What is Total Quality Control: The Japanese Way(1985);and (2) Guide to Quality Control (1976). Submit the completed paper to your;Dropbox.;You will research this person?s life and work to determine;the impacts that he has had in the world. You will define the quality leader?s;significant contributions to modern quality practices in terms of major impacts;in a specific organization. The project will enable you to understand;Ishikawa's key ideas;how Ishikawa has influenced quality practices throughout the;world;how his ideas fit into total quality management, and;the implications of Ishikawa's ideas for the future of;quality.;The project will require sustained research effort until the;paper is submitted. You are encouraged to begin work on the project during Week;1 and be prepared to submit the required project deliverables by the end of;Week 3. A basic APA tutorial can be found in the Webliography, and a paper;template can be found in Doc Sharing.;Guidelines;Back to Top;The paper will be a short biography on Kaoru Ishikawa. It;will adhere to the grading specifications as described below. The student will;submit a paper of at least 500 words, not including title page and references;by the end of class Week 3. The student will use at least two sources plus the;course textbook, for a minimum of three references. All references are to be;from academic journals, professional or academic textbooks, authored websites;or standard business publications such as The Wall Street Journal. Not more;that 30% of the content will be from direct quotations. The final score will be;reduced by one point for each percentage point when the direct quotations are;over 30% of the content.;NOTE: Wikipedia and unauthored websites are not acceptable;sources. Do not use these types of sources, otherwise, you will lose points.;The format of the paper should conform to the Publication;Manual for the American Psychological Association (APA), 6th edition, for the;title page, text, citations, references, and so forth. A basic APA tutorial can;be found in the Webliography, and a template for the paper can be found in Doc;Sharing. Completed papers will be submitted to your Dropbox as MS Word;documents. All graphics will be a part of the Word document and submitted as a;file. Documents authored in other applications such as WordPerfect or MS Works;will not be accepted.;This project is to be accomplished individually and will;reflect the work of each student. All DeVry University policies are in effect;including the plagiarism policy. Late papers will not be accepted without prior;permission.;Submit your Ishikawa research paper to the Dropbox located;on the silver tab at the top of this page by the end of Week 3. For;instructions on how to use the Dropbox, read these step-by-step instructions or;watch this Dropbox Tutorial.;See the Syllabus section "Due Dates for Assignments;Exams" for due date information.;Best Practices;Back to Top;The following are the best practices in preparing this;paper. Sample papers, using APA format, are located in Doc Sharing. Other;useful information has also been provided there, including an APA paper;template.;Cover page: Include the person you prepared the paper for;who prepared it, and the date.;Introduction: In APA format, the introduction is understood;to be the first content of your work, thus, it does NOT require a title.;The purpose of an introduction or opening;Introduce the subject and why the subject is important.;Preview the main ideas and the order in which they will be;covered.;Establish the tone of the document.;Include in the introduction a reason for the audience to;read the paper. Also, include an overview of what you are going to cover in;your paper and the importance of the material. (This should include or;introduce the questions you are asked to answer on each assignment.);Body of your work: Include titles to identify different;areas that you address. State the main ideas, major points in each idea, and supporting;information. Break down each main idea you will use in the body of your paper.;Show some type of division, like separate sections that are labeled, separate;groups of paragraphs, or headers. You would include the information you found;during your research and investigation.;Summary and conclusion: Summarizing is similar to;paraphrasing, but it presents the gist of the material in fewer words than the;original. An effective summary identifies the main ideas and major support;points from the body of your report. Minor details are left out.;Additional hints on preparing the best possible project;Apply a three-step process of writing: plan, write, and;complete.;Prepare an outline of your research paper before you go;forward.;Complete a first draft, and then go back to edit, evaluate;and make any changes required.;Use visual communication if it will help clarify and support;your work. Any material that can be removed and not affect the clarity of your;work is essentially filler and should be avoided. Filler distracts from the;flow of your work and will most likely cause you to lose points.;References: APA formatted references are required for this;assignment.;A possible outline of the paper is provided below.;Cover Page;Introduction;Overview of the paper;Purpose and importance of the effort;Background;Personal background and life history (education, family;life, living situations, etc.);Primary work and significant accomplishments;Summary of his philosophy;Summary of what he was focused on accomplishing in terms of;quality;Reviews and highlights of his books, articles, and;manuscripts;Detailed description of his key ideas, concepts, and quality;approach;Describe what results he achieved personally from their life;work;Summary of his influence on quality and Total Quality;Management (TQM);Conclusion;Summarize the key points of your paper;References;Print;Course Project: Part 2 ? Kaizen or Balanced Score Card;Research Paper (due at the end of Week 5);Objectives |Guidelines |Grading Rubrics |Best Practices;Objectives;Back to Top;This project involves researching and writing a short;research paper on your choice of Kaizen or Balanced Score Card. Our text;addresses many of the areas in the management and control of quality and;provides a great amount of information on a number of different quality;concepts. However, the authors give only brief attention to Kaizen and no;attention to the performance measurement system known as Balanced Scorecard.;Prepare a 600-word paper on one of the following two choices: 1. The history;and application of Kaizen to Process Improvement or 2. The history;application, and benefits of the Balanced Score Card as a tool for Performance;Measurement. You should not limit your research to online materials. There are;an abundance of scholarly books and articles available on these topics. Submit;the completed paper to your Dropbox.;You will research your choice of these topics and work to;determine the impact they have had in the areas of process improvement and;performance measurement.;The project will require sustained research effort until the;paper is submitted. You are encouraged to begin work on the project during Week;4 and be prepared to submit the required project deliverables by the end of;Week 5. A basic APA tutorial can be found in the webliography, and a paper;template can be found in Doc Sharing.;Guidelines;Back to Top;The paper will be a short research paper on your choice of;either Kaizen as a process improvement methodology or the Balanced Scorecard;method of performance measurement. It will adhere to the grading specifications;as described below. The student will submit a paper of at least 600 words, not;including title page and references, by the end of class Week 5. The student;will use a minimum of three references. All references are to be from academic;journals, professional or academic textbooks, authored websites, or standard;business publications such as The Wall Street Journal. Not more that 30% of the;content will be from direct quotations. The final score will be reduced by one;point for each percentage point when the direct quotations are over 30% of the;content.;NOTE: Wikipedia and unauthored websites are not acceptable;sources. Do not use these types of sources, otherwise, you will lose points.;The format of the paper should conform to the Publication;Manual for the American Psychological Association (APA), 6th edition, for the;title page, text, citations, references, and so forth. A basic APA tutorial can;be found in the Webliography, and a template for the paper can be found in Doc;Sharing. Completed papers will be submitted to your Dropbox as MS Word documents.;All graphics will be a part of the Word document and submitted as a file.;Documents authored in other applications such as WordPerfect or MS Works will;not be accepted.;This project is to be accomplished individually and will;reflect the work of each student. All DeVry University policies are in effect;including the plagiarism policy. Late papers will not be accepted without prior;permission.;Submit your Kaizen or balanced score card research paper to;the Dropbox located on the silver tab at the top of this page by the end of;Week 5. For instructions on how to use the Dropbox, read these step-by-step;instructions or watch this Dropbox Tutorial.;See the Syllabus section "Due Dates for Assignments;Exams" for due date information.;Best Practices;Back to Top;The following are the best practices in preparing this;paper. Sample papers, using APA format, are located in Doc Sharing. Other;useful information has also been provided there, including an APA paper;template.;Cover page: Include the person you prepared the paper for;who prepared it, and the date.;Introduction: In APA format, the introduction is understood;to be the first content of your work, thus, it does NOT require a title.;The purpose of an introduction or opening;Introduce the subject and why the subject is important.;Preview the main ideas and the order in which they will be;covered.;Establish the tone of the document.;Include in the introduction a reason for the audience to;read the paper. Also, include an overview of what you are going to cover in;your paper and the importance of the material. (This should include or;introduce the questions you are asked to answer on each assignment.);Body of your work: Include titles to identify different;areas that you address. State the main ideas, major points in each idea, and;supporting information. Break down each main idea you will use in the body of;your paper. Show some type of division, like separate sections that are;labeled, separate groups of paragraphs, or headers. You would include the information;you found during your research and investigation.;Summary and conclusion: Summarizing is similar to;paraphrasing, but it presents the gist of the material in fewer words than the;original. An effective summary identifies the main ideas and major support;points from the body of your report. Minor details are left out.;Additional hints on preparing the best possible project;Apply a three-step process of writing: plan, write, and;complete.;Prepare an outline of your research paper before you go;forward.;Complete a first draft, and then go back to edit, evaluate;and make any changes required.;Use visual communication if it will help clarify and support;your work. Any material that can be removed and not affect the clarity of your;work is essentially filler and should be avoided. Filler distracts from the;flow of your work and will most likely cause you to lose points.;References: APA formatted references are required for this;assignment.;Back to Top;Course Project: Part 3 - Fujiyama Electronics Case Study;(due at the end of Week 7);Objectives|Guidelines|Grading Rubrics|Best Practices;Objectives;Back to Top;This case study looks at the behavior of a circuit board;process through the use of control charts. At least two control charts will;need to be constructed, and from them you will be asked to provide an;assessment of what you see. A template to facilitate the construction of the;control charts has been provided in Doc Sharing. You are not required to use;this template, however, it will greatly facilitate the solution.;Problem Statement;Fujiyama Electronics, Inc. has had difficulties with circuit;boards purchased from an outside supplier. Unacceptable variability occurs;between two drilled holes that are supposed to be 5 cm apart on the circuit;boards. Thirty samples of four boards each were taken from shipments from the;supplier as shown in the data from the worksheet below. Data in the worksheet;below can also be accessed in Doc Sharing in a file named Fujiyama Electronics;Sample Data.;Fujiyama Electronics;Observations;Sample 1 2 3 4;1;Back to Top;The student will submit the completed case study in a Word;document to the Dropbox by the end of class Week 7. The paper is worth 50;points.;The student will complete and/or answer the following;questions;Calculate X-Bar-Bar, R-Bar, and associated control limits;using the data in the table above.;Create X-Bar?R (Average & Range) Control Charts from the;data in the table above.;Discuss notable out-of-control conditions displayed in the completed;X-Bar?R (Average & Range) Control Charts. Only consider points outside the;control limits. Do not consider runs, set of points within certain zones, and;so forth.;If the conditions you note could be defined as assignable;conditions, and they are removed from the process, then what will happen to the;X-Bar?R Control Chart?;Remove the data related to the out-of-control points you;observed from the original data, and recalculate new X-Bar-Bar, R-Bar, and;associated control limits.;Create new X-Bar?R (Average & Range) Control Charts from;your updated data.;Discuss how the two sets of Control Charts are different.;What has changed?;The format of the case study should conform to the;Publication Manual for the American Psychological Association (APA), 6th;edition, for the title page and text. Citations and references are not;required. A basic APA tutorial can be found in the Webliography, and a paper;template can be found in Doc Sharing. The completed case study will be;submitted to your Dropbox as an MS Word document. All graphics and charts will;be a part of the Word document and submitted as a file. Documents authored in;other applications such as WordPerfect or MS Works will not be accepted.;This project is to be accomplished individually, and it will;reflect the work of each student. All DeVry University policies are in effect;including the plagiarism policy. Late papers will not be accepted without prior;permission.;Submit your Fujiyama Case Study paper to the Dropbox located;on the silver tab at the top of this page by the end of Week 7. For;instructions on how to use the Dropbox, read these step-by-step instructions or;watch this Dropbox Tutorial.;See the Syllabus section "Due Dates for Assignments;Exams" for due date information.;check points;The Demg Cycle cludes all of the followg except;plan.;do.;assess.;check.;See page 11;2 of 2;Comments;Question 2. Question;TCO 1) Which of the followg is most appropriate describg the;quality efforts undertaken with the scientific-management philosophy?;Defect prevention was emphasized.;Quality circles were extensively used.;Use of spection was widespread.;Quality was every worker's responsibility.;See page 6;2 of 2;Comments;Question 3. Question;(TCO 1) An employee's _____ can be identified through the;answer to the question: "Who receives any item or formation as a result of;the work he or she performs?;customers;suppliers;consumers;purchasers;See page 96;2 of 2;Comments;Question 4. Question;(TCO 2) Systems thkg can be applied to the analysis of;manufacturg processes but not service processes;service processes but not manufacturg processes;any organization;neither manufacturg processes nor service processes;See Lecture, The Systems Perspective;2 of 2;Comments;Question 5. Question;(TCO 1) Which of the followg is most appropriate describg;the quality efforts used the early 20th century?;Defect prevention was emphasized.;Quality circles were extensively used.;Use of spection was widespread.;Quality was every worker's responsibility.;See page 7;2 of 2;Comments;Question 6. Question;(TCO 1) My friend said to me, "Recently, I bought a;pair of shoes. I wore them for a few days but noticed the laces would not stay;tied. I took the shoes back to the store, but the clerk said the laces were fe.;I won't buy that brand of shoe aga." Which of the followg types of quality;did my friend use to judge the shoes as beg of low quality?;User-based;Value-based;Product-based;Judgmental;See Lecture;2 of 2;Comments;Question 7. Question;(TCO 2) Which of the followg is NOT generally true about;service organizations?;Customers often are volved the service process.;Services are tangible.;Services cannot be stored, ventoried, or spected prior to;delivery.;Services are produced and consumed simultaneously.;developed for services;customers are more volved manufacturg dustries;the outputs are less tangible;See Lecture, Manufacturg and Service Quality;2 of 2;Comments;Question 16. Question;(TCO 2) Services are generally _____ tensive, whereas;manufacturg is more _____ tensive.;labor, equipment;quality, quantity;put, output;profit, cost;See Lecture, Manufacturg and Service Quality;2 of 2;Comments;Question 17. Question;(TCO 2) Services differ from manufactured goods which of the;followg ways?;Service output is more easily measured.;Services tend to be produced and consumed simultaneously.;Service output is generally more tangible.;Providg service requires a lower degree of customization;than does manufacturg.;See Lecture, Manufacturg and Service Quality;2 of 2;Comments;Question 18. Question;(TCO 1) Which of the followg is a defition of the;product-based quality?;The quantities of product attributes.;Not all products are fit for use.;Consumers frequently confuse products with services.;Product-based quality cannot be defed precisely, you just;know it when you see it.;See Lecture;2 of 2;Comments;Question 19. Question;(TCO 2) Which of the followg systems do not have a role to;play assurg quality a manufacturg firm?;Sales;Purchasg;Product design;None of the above;Lecture, The Systems Perspective;2 of 2;Comments;Question 20. Question;(TCO 1) A consumer purchases a generic product at a cost of;$5.00 stead of the competg brand-name product that sells for $7.00. The;consumer feels that there is no difference quality between the generic and;brand-name products. This scenario illustrates which of the followg defitions;of quality?;Manufacturg-based;Value-based;Product-based;User-based;See Lecture;2 of 2;Comments;Question 21. Question;(TCO 2) Viewg a McDonald's restaurant as beg composed of;order takg and cashier, grillg and food preparation, drive-through, purchasg;and trag processes is an example of _____.;systems thkg;resource alignment;functional analysis;reengeerg;See Lecture, The Systems Perspective;2 of 2;Comments;Question 22. Question;(TCO 1) At the organizational level, quality concerns should;center on meetg the requirements of the;ternal customer.;engeers and designers.;external customer.;top executives.;See page 97;2 of 2;Comments;Question 23. Question;(TCO 2) Systems thkg _____.;has yet to be viewed as an important aspect the managg of;quality;has been determed to be an unimportant aspect the managg of;quality;TQM;is a controversial topic among quality-management;professionals;See Lecture, The Systems Perspective;0 of 2;Comments;2 of 2;Comments;Question 3. Question;(TCO 4) Deming?s services were not requested in the United;States until;1960s.;1970s.;1980s.;1990s.;See page 10;2 of 2;Comments;Question 4. Question;(TCO 3) The Deming Prize was established in which of the;following countries?;Japan;Germany;The United States;Sweden;See Page 11;2 of 2;Comments;Question 5. Question;(TCO 3) The framework for companywide quality control in;Japan is provided by _____.;the Shewhart Award;the Grant Award;the Deming Prize;the Baldrige Award;See page 11;2 of 2;Comments;Question 6. Question;(TCO 3) The original aim of ISO 9000 was to ensure that;a forum for information exchange was available.;award products and services provided by registered;organizations were consistently fit for their intended purpose.;firms adopt quality-and productivity-improvement approaches.;awareness of productivity and quality were promoted.;See page 233;2 of 2;Comments;Question 7. Question;(TCO 4) Which of the following individuals is credited with;having the greatest influence on quality management?;Philip B. Crosby;W. Edwards Deming;Kaoru Ishikawa;Joseph M. Juran;See page 10;2 of 2;Comments;Question 8. Question;(TCO 3) The Malcolm Baldrige National Quality Award serves;several purposes, except _____.;to help improve organizational performance practices;to facilitate communication and sharing of best practices;for guiding organizational planning and opportunities for;learning;to encourage the use of quantitative analysis to improve;quality;See Lecture, Malcolm Baldrige Award;2 of 2;Comments;Question 9. Question;(TCO 3) All of the following are true regarding ISO 9000;series, except _____.;ISO-certified organizations are assured of providing;superior product quality;the requirements provide a structure for a basic quality;assurance system;the standards describe processes affecting quality;individual sites, not entire companies, must achieve;registration individually;See Chapter 14;2 of 2;Comments;Question 10. Question;(TCO 3) The Malcolm Baldrige National Quality Award was;established by which of the following?;Several American automobile industry executives;The American Society for Quality (ASQ);An act of Congress;The Baldrige Consulting Group;See page 7;2 of 2;Comments;Question 11. Question;(TCO 4) The Deming philosophy focuses on improvements in;product and service quality by _____.;inspecting 100% of output;reducing variation;reducing customer complaints;separating the planning and execution functions;See Lecture, The Deming Approach;2 of 2;Comments;Question 12. Question;(TCO 4) Deming stressed that the ultimate responsibility for;quality improvement lies with _____.;design engineers;inspectors;top management;material suppliers;See page 12;2 of 2;Comments;Question 13. Question;(TCO 3) ISO 9001 provides specific requirements for _____.;terms and definitions used;a quality management system;improving quality;outgoing quality levels;See pages 234?235;2 of 2;Comments;Question 14. Question;TCO 3) The entity created under Public Law 100-107 is;Deming Prize;American Society for Quality Control Award;Malcolm Baldrige National Quality Award;ISO 9000 certification program;See Lecture;2 of 2;Comments;Question 15. Question;(TCO 3) A cheaper alternative to competing for the Baldrige;award is _____.;The Deming Prize;Shingo Award;state competitions;Juran Prize;See page 438;2 of 2;Comments;Question 16. Question;(TCO 3) The Malcolm Baldrige National Quality Award came;into existence in _____?;1980;1982;1987;1990;See Lecture, Malcolm Baldrige Award;2 of 2;Comments;Question 17. Question;(TCO 3) The categories of criteria for the Baldrige award;include all of the following except _____.;leadership;strategic planning;customer focus;process focus;See page 119;2 of 2;Comments;Question 18. Question;(TCO 4) Meeting quality goals during operations are which of;the processes of Juran's Quality Trilogy?;Quality control;Quality design;Quality improvement;Quality planning;See page 14;2 of 2;Comments;Question 19. Question;(TCO 4) Two United State consultants who worked with;Japanese managers during the 1950s to improve the quality of Japanese products;were which of the following individuals?;Crosby and Deming;Juran and Crosby;Crosby and Feigenbaum;Deming and Juran;See pages 13?14;2 of 2;Comments;Question 20. Question;(TCO 4) Unlike Deming and Juran, _____ idea was that quality;was free.;Taguchi's;Crosby's;Ishikawa's;Shewhart's;See Lecture;2 of 2;Comments;Question 21. Question;(TCO 4) Which of the following is true regarding inspection;under the Deming philosophy?;Inspection encourages quality production.;Inspection can be used to ensure quality.;Inspection should not be depended upon to improve quality.;Inspection adds value to the product.;See page 12;2 of 2;Comments;Question 22. Question;(TCO 3) Companies found that the real value is in the;winning an award;prestige;preparation;advertising;See page 438;2 of 2;Comments;Question 23. Question;(TCO 4) Which of the following is not a part of the Deming?s;approach?;Constancy of purpose;Removing barriers;Management by objectives;Stop depending on inspection;See pages 10?12;2 of 2;Comments;Question 24. Question;(TCO 4) Which of the following represents a point of;disagreement between Deming and Juran?;Upper management requires training and experience in;managing for quality.;Change can be accomplished within the organization's;existing structure.;Commitment by top management is a necessity.;Employees need to know who uses their products.;See Lecture, Juran?s Philosophy;2 of 2;Comments;Question 25. Question;(TCO 4) The total quality perspective states that higher;levels of _____ lead to higher levels of _____.;automation, quality;quality, productivity;inventory, quality;inspection, quality;See page 8;2 of 2;Comments;Question 26. Question;(TCO 4) The quality pioneer that espoused the idea of;?zero-defects management? is which of the following individuals?;Joseph M. Juran;Frederick Taylor;Armand Feigenbaum;Philip B. Crosby;See page 14;2 of 2;Comments;Question 27. Question;(TCO 4) Which of the following is the primary reason for;Deming's position that slogans should be eliminated?;They create adversarial relationships.;Slogans benefit customers more than workers.;Not all workers can read the slogans.;Slogans are costly to maintain and periodically update.;See page 12;2 of 2;Comments;Question 28. Question;(TCO 3) ISO 9000 recertification is required every _____.;3 years;5 years;7 years;9 years;See Lecture, ISO 9000 Series;2 of 2;Comments;Question 29. Question;(TCO 3) ISO 9000 requires that organizations develop a;government;quality management system;retail approach;service;See page 234;2 of 2;Comments;Question 30. Question;(TCO 4) The Profound Knowledge system is attributed to which;of the following?;Philip B. Crosby;W. Edwards Deming;Armand Feigenbaum;Joseph M. Juran;See Lecture, The Deming Approach;2 of 2;Comments;* Times are displayed in (GMT-07:00) Mountain Time (US;Canada);Question 1. Question: TCO 11) A standard deviation is a;sample;descriptive statistic;census;inference statistic;Question 2. Question: TCO 11) An arbitrary sample of;pertinent data is a _____.;judgment sample;simple random sample;systematic sample;stratified sample;Question 3. Question: (TCO 11) The sampling method in which;every item in the population has an equal probability of being selected is;called which of the following?;Simple random sampling;Stratified sampling;Systematic sampling;Judgment sampling;Question 4. Question: (TCO 11) Samples are selected to;obtain data about the characteristics of _____.;an experiment;statistic;a population;parameter;Question 5. Question: (TCO 11) A system governed only by;common cause variation is a system that exhibits which of the following?;It is highly productive;In control;It meets a customer's quality specifications.;It has zero natural variation.;Question 6. Question: (TCO 12) Which of the following tools;is used to identify and isolate causes of a problem?;Shewart diagram;Scatter diagram;Cause-and-effect diagram;Histogram;Question 7. Question: (TCO 12) Another name for a;cause-and-effect diagram is which of the following?;Histogram;Run chart;Check sheet;Fishbone diagram;Question 8. Question: (TCO 12) SPC allows workers to;separate the _____ causes of variation from natural causes.;random;special;catastrophic;surprising;Question 9. Question: (TCO 12) Which of the following;charts is used to monitor the total number of defects per unit when a constant;subgroup size is employed?;S-chart;C-chart;P-chart;U-chart;Question 10. Question: (TCO 12) A bank observes that most;customer complaints

 

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