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TQM QUIZ..........




Question;Quiz 2;There are 2 pages in this exam;Page: 1 2;1. Question: (TCO 4) Which of the following is;true regarding inspection under the Deming philosophy?;Your Answer;Inspection encourages quality production.;Inspection can be used to assure quality.;Inspection is rarely accurate.;Inspection adds value to the product.;Instructor Explanation: (See pp. 101-102);Points Received: 2 of 2;2. Question: (TCO 4) Which of the following is;the primary reason for Deming?s position that slogans should be eliminated?;Your Answer;Most problems depend on the system and cannot be controlled;by workers.;Slogans benefit customers more than workers.;Not all workers can read the slogans.;Slogans are costly to maintain and periodically update.;Instructor Explanation: (See pp. 104-105);Points Received: 2 of 2;3. Question: (TCO 4) Which of the following;individuals is credited with having the greatest influence on quality;management?;Your Answer;Philip B. Crosby;W. Edwards Deming;Kaoru Ishikawa;Joseph M. Juran;Instructor Explanation: (See p. 92);Points Received: 2 of 2;4. Question: (TCO 4) Deming was virtually unknown;in the United States until the broadcast of a program entitled "If Japan;Can... Why Can't We?" When did this broadcast occur?;Your Answer;1960;1970;1980;1990;Instructor Explanation: (See p. 93);Points Received: 2 of 2;5. Question: (TCO 4) The need to ?remove barriers;to pride in workmanship? is associated with which of the following individuals?;Your Answer;Crosby;Juran;Deming;Taguchi;Instructor Explanation: (See p. 105);Points Received: 2 of 2;6. Question: (TCO 3) ISO 9001 provides specific;requirements for;Your Answer;terms and definitions used.;a quality management system.;improving quality.;outgoing quality levels.;Instructor Explanation: (See p. 130);Points Received: 2 of 2;7. Question: (TCO 3) The Malcolm Baldrige;National Quality Award serves several purposes, except ________.;Your Answer;to recognize the achievements of high-quality companies;to establish guidelines and criteria for evaluation of;quality-improvement efforts;to provide detailed information on how award-winning enterprises;achieved success;to encourage the use of quantitative analysis to improve;quality;Instructor Explanation: (See pp. 114-115);Points Received: 2 of 2;8. Question: (TCO 3) The Malcolm Baldrige;National Quality Award criteria consist of how many categories?;Your Answer;4;5;7;9;Instructor Explanation: (See p. 117);Points Received: 2 of 2;9. Question: (TCO 3) The criteria for the;Canadian Awards for Excellence are most similar to which of the following?;Your Answer;Deming Prize;American Society for Quality Control Award;Malcolm Baldrige National Quality Award;ISO 9000 certification program;Instructor Explanation: (See p. 126);Points Received: 2 of 2;10. Question: (TCO 3) All of the following are;true regarding ISO 9000 series, except ________.;Your Answer;ISO-certified organizations are assured of providing;superior product-quality;the requirements provide a structure for a basic;quality-assurance system;the standards describe processes affecting quality;individual sites, not entire companies, must achieve;registration individually;Instructor Explanation: Ch. 3, pp. 129-131;Points Received: 2 of 2;11. Question: (TCO 4) Match the following;Your Answer;fitness for use;published Total Quality Control;built upon Feigenbaum's TQC concepts;explained the economic value of reducing variation;known for his 14 Points;Grade Details;There are 2 pages in this exam;Page: 1;2;1. Question: (TCO 3) The aligned approach of the;Baldrige Award is designed to achieve what results in what three areas?;Points Received: 5 of 5;2. Question: (TCO 4) What the four parts of;Deming's Profound Knowledge system?;Your Answer: The four parts to Deming's Profound;KNowledge System are 1. Appreciation for a system 2. understanding variation 3.;Theory of knowledge 4. Psychology;3. Question: (TCO 3) What are two of the five;objectives of ISO 9000?;4. Question: (TCO 3) Briefly explain how there;are no losers in the Deming Prize.;5. Question: (TCO 4) Deming's Point 4 is: Stop;making decisions purely on the basis of cost. What does this point mean?;6. Question: (TCO 4) What are Feigenbaum's three;steps to quality?


Paper#52343 | Written in 18-Jul-2015

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