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Voice of the Customer A+




Question;For In the ?Understanding the Voice of the Customer at LaRosa?s;Pizzerias? case study on pages 227 and 228, LaRosa?s Pizzerias;implemented the Voice of the Customer process to design its restaurants;to address customer needs and expectations and ultimately allowed the;restaurant chain to gain significant market share.;Develop a customer satisfaction survey of eight questions. The;questions must be relevant to the case study that the project team would;use to solicit appropriate responses on the restaurant design concept;from current and potential customers both inside and outside the;restaurant?s current market area. Explain your rationale for each;question selected.For each of these survey questions, identify;two critical to quality (CTQ) performance characteristics for each;survey question and discuss why they are important to customer;satisfaction.Based on the customer requirements that LaRosa?s;has identified and considering the design concept the company has;adopted, examine the customer profile (based on age, lifestyle, etc.);the restaurant is targeting.;Writing the Assignment Paper;Must be three to four double-spaced pages in length and;formatted according to APA style as outlined in the approved APA style;guide.Must include a cover page that includes:Title of paperStudent's nameCourse name and numberInstructor's nameDate submittedMust include an introductory paragraph with a succinct thesis statement.Must address the topic of the paper with critical thought.Must end with a conclusion that reaffirms your thesis.Must use at least two scholarly resources, including a minimum of one from the Ashford Online Library.Must document all sources in APA style, as outlined in the Ashford Writing Center.Must;include, on the final page, a Reference Page that is completed;according to APA style as outlined in the approved APA style guide.Must use your own words, no plagarism


Paper#52386 | Written in 18-Jul-2015

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