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Question;(TCO 4) The need to remove barriers to pride in workmanship;is associated with which of the following individuals?;Crosby;Juran;Deming;Taguchi;See;page 14;2;of 2;Comments;Question 2. Question;(TCO 3) The Malcolm Baldrige National Quality Award criteria;consist of how many categories?;4;5;7;9;See;page 415;2;of 2;Comments;Question 3. Question;(TCO 4) Deming?s services were not requested in the United;States until;1960s.;1970s.;1980s.;1990s.;See;page 10;2;of 2;Comments;Question 4. Question;(TCO 3) The Deming Prize was established in which of the;following countries?;Japan;Germany;The United States;Sweden;See;Page 11;2;of 2;Comments;Question 5. Question;(TCO 3) The framework for companywide quality control in;Japan is provided by _____.;the Shewhart Award;the Grant Award;the Deming Prize;the Baldrige Award;See;page 11;2;of 2;Comments;Question 6. Question;(TCO 3) The original aim of ISO 9000 was to ensure that;a forum for information exchange was;available.;award products and services provided by;registered organizations were consistently fit for their intended purpose.;firms adopt quality-and;productivity-improvement approaches.;awareness of productivity and quality were;promoted.;See;page 233;2;of 2;Comments;Question 7. Question;(TCO 4) Which of the following individuals is credited with;having the greatest influence on quality management?;Philip B. Crosby;W. Edwards Deming;Kaoru Ishikawa;Joseph M. Juran;See;page 10;2;of 2;Comments;Question 8. Question;(TCO 3) The Malcolm Baldrige National Quality Award serves;several purposes, except _____.;to help improve organizational performance;practices;to facilitate communication and sharing of;best practices;for guiding organizational planning and;opportunities for learning;to encourage the use of quantitative analysis;to improve quality;See;Lecture, Malcolm Baldrige Award;2;of 2;Comments;Question 9. Question;(TCO 3) All of the following are true regarding ISO 9000;series, except _____.;ISO-certified organizations are assured of;providing superior product quality;the requirements provide a structure for a;basic quality assurance system;the standards describe processes affecting;quality;individual sites, not entire companies, must;achieve registration individually;See;Chapter 14;2;of 2;Comments;Question 10. Question;(TCO 3) The Malcolm Baldrige National Quality Award was;established by which of the following?;Several American automobile industry;executives;The American Society for Quality (ASQ);An act of Congress;The Baldrige Consulting Group;See;page 7;2;of 2;Comments;Question 11. Question;(TCO 4) The Deming philosophy focuses on improvements in;product and service quality by _____.;inspecting 100% of output;reducing variation;reducing customer complaints;separating the planning and execution;functions;See;Lecture, The Deming Approach;2;of 2;Comments;Question 12. Question;(TCO 4) Deming stressed that the ultimate responsibility for;quality improvement lies with _____.;design engineers;inspectors;top management;material suppliers;See;page 12;2;of 2;Comments;Question 13. Question;(TCO 3) ISO 9001 provides specific requirements for _____.;terms and definitions used;a quality management system;improving quality;outgoing quality levels;See;pages 234?235;2;of 2;Comments;Question 14. Question;TCO 3) The entity created under Public Law 100-107 is;Deming Prize;American Society for Quality Control Award;Malcolm Baldrige National Quality Award;ISO 9000 certification program;See;Lecture;2;of 2;Comments;Question 15. Question;(TCO 3) A cheaper alternative to competing for the Baldrige;award is _____.;The Deming Prize;Shingo Award;state competitions;Juran Prize;See;page 438;2;of 2;Comments;Question 16. Question;(TCO 3) The Malcolm Baldrige National Quality Award came;into existence in _____?;1980;1982;1987;1990;See;Lecture, Malcolm Baldrige Award;2;of 2;Comments;Question 17. Question;(TCO 3) The categories of criteria for the Baldrige award;include all of the following except _____.;leadership;strategic planning;customer focus;process focus;See;page 119;2;of 2;Comments;Question 18. Question;(TCO 4) Meeting quality goals during operations are which of;the processes of Juran's Quality Trilogy?;Quality control;Quality design;Quality improvement;Quality planning;See;page 14;2;of 2;Comments;Question 19. Question;(TCO 4) Two United State consultants who worked with;Japanese managers during the 1950s to improve the quality of Japanese products;were which of the following individuals?;Crosby and Deming;Juran and Crosby;Crosby and Feigenbaum;Deming and Juran;See;pages 13?14;2;of 2;Comments;Question 20. Question;(TCO 4) Unlike Deming and Juran, _____ idea was that quality;was free.;Taguchi's;Crosby's;Ishikawa's;Shewhart's;See;Lecture;2;of 2;Comments;Question 21. Question;(TCO 4) Which of the following is true regarding inspection;under the Deming philosophy?;Inspection encourages quality production.;Inspection can be used to ensure quality.;Inspection should not be depended upon to;improve quality.;Inspection adds value to the product.;See;page 12;2;of 2;Comments;Question 22. Question;(TCO 3) Companies found that the real value is in the;winning an award;prestige;preparation;advertising;See;page 438;2;of 2;Comments;Question 23. Question;(TCO 4) Which of the following is not a part of the Deming?s;approach?;Constancy of purpose;Removing barriers;Management by objectives;Stop depending on inspection;See;pages 10?12;2;of 2;Comments;Question 24. Question;(TCO 4) Which of the following represents a point of;disagreement between Deming and Juran?;Upper management requires training and;experience in managing for quality.;Change can be accomplished within the;organization's existing structure.;Commitment by top management is a necessity.;Employees need to know who uses their;products.;See;Lecture, Juran?s Philosophy;2;of 2;Comments;Question 25. Question;(TCO 4) The total quality perspective states that higher;levels of _____ lead to higher levels of _____.;automation, quality;quality, productivity;inventory, quality;inspection, quality;See;page 8;2;of 2;Comments;Question 26. Question;(TCO 4) The quality pioneer that espoused the idea of;?zero-defects management? is which of the following individuals?;Joseph M. Juran;Frederick Taylor;Armand Feigenbaum;Philip B. Crosby;See;page 14;2;of 2;Comments;Question 27. Question;(TCO 4) Which of the following is the primary reason for;Deming's position that slogans should be eliminated?;They create adversarial relationships.;Slogans benefit customers more than workers.;Not all workers can read the slogans.;Slogans are costly to maintain and;periodically update.;See;page 12;2;of 2;Comments;Question 28. Question;(TCO 3) ISO 9000 recertification is required every _____.;3 years;5 years;7 years;9 years;See;Lecture, ISO 9000 Series;2;of 2;Comments;Question 29. Question;(TCO 3) ISO 9000 requires that organizations develop a;government;quality management system;retail approach;service;See;page 234;2;of 2;Comments;Question 30. Question;(TCO 4) The Profound Knowledge system is attributed to which;of the following?;Philip B. Crosby;W. Edwards Deming;Armand Feigenbaum;Joseph M. Juran;See;Lecture, The Deming Approach;2;of 2;Comments;* Times are displayed;in (GMT-07:00) Mountain Time (US & Canada)


Paper#52618 | Written in 18-Jul-2015

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