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SAY CHEESE-?Say Cheese? was opened in 1973 as a family owned pizza shop in West Roxbury




Question;Interactive;Poster Session: Say Cheese;November 24, 2014;?Say Cheese? was;opened in 1973 as a family owned pizza shop in West Roxbury, MA. It?s founder, Michael Camuso, was first;generation Italian American whose parents emigrated from Naples, Italy. Over the years, Say Cheese built a strong;reputation and customer following around town.;By the early 1990?s, the Camuso family owned pizza shops in six;neighborhoods in both Boston and beyond.;If you were driving through Newton or Brookline, you could stop by a Say;Cheese shop to get a slice or two of your favorite pizza! But what was the secret behind their;success? What was it that created their;amazing and loyal following? The secret;was in the sauce! Michael and his family;had the most amazing pizza sauce that could not be beat. It was a little sweet, a little spicy, and;everything in between. His secret recipe;was truly the envy of his rivals. Today;Say Cheese has been in business over 40 years, and the Camuso family is;extremely proud of the small business they have created.;Now;the Camuso family was at a crossroads.;After so many years in the business, and the fact that Michael was;well, getting older, he had to think about how the business was going to go on;without him when he retires. He and his;wife called all of their children together and they had a family meeting. They unanimously decided that his youngest;daughter, Helen, was going to take over the business. Helen had been working in the different pizza;shop locations since she was a little girl, and she loved everything about;it. Unlike her older brother and sister;who had other interests, Helen loved her family business. And she knew every aspect of it. She knew how to work the registers, make the;pizza, do the bookkeeping and payroll?you name it. Helen had done every job there was at Say;Cheese.;Helen;had a Bachelors degree from Suffolk University?s Sawyer School of Business in;Information Systems and Operations Management, and she had big ideas for her;family business. Now that her father;left her the legacy of Say Cheese, she wanted to do something big to make her;own mark. Helen saw a great opportunity;to grow the business, but not though expanding their presence in the local;market. Helen wanted to grow by;acquisition. He strategy was to double;in size in the next 3 years by expanding into resort communities in Vermont and;Cape Cod. To start, she wanted to expand;by two locations to be exact, and that would increase their number of pizza;shops from 6 to 8, or 33%...and she wanted to do it by the end of next;year.;Over;the past three years, Helen was quietly doing some research and found two;locations where there was a great opportunity to acquire pizza shops already;established. As her idea and philosophy;was to find two pizza shops in resort communities where the infrastructure was;already built, she believed it would be a faster and easier way to establish a;presence. She sought locations where the;customers were transient, so that ?pizza loyalty? was not so much as;issue. And her objective was to find;local owners looking to sell their establishments.;Last;summer, she found two locations. First;a fantastic pizza shop in Woodstock, VT, right in the center of town on your;way to Killington. The owner only had;the shop for about 5 years, and despite their success, he was looking to sell;so that he could move back to his hometown of Jackson Hole, Wyoming. The second shop was in Stowe, VT. There was a somewhat similar situation?a;local owner looking to sell her establishment to re-locate. Helen was able to negotiate fair deals with;both of these owners, and Say Cheese was going to grow its footprint to;Vermont, the green mountain state!;Now?the;work begins! Helen was going to have to;move quickly once the deals closed to change the existing pizza shops to Say;Cheese. Once they passed papers, time;would be of the essence. Same look and;feel, same menu, same delicious sauce that made them famous in Boston, same;everything. Her dad was of course going;to stay involved and help for the duration of this expansion.;The Challenge;You;and your partner are running your own consulting firm in Boston, and you win;the bid to help Helen and Say Cheese expand.;It is clear that their technology is way behind the times, as you might;expect from a business that has been around for so many years. Helen needs to build consistent technology;and processes so that all of her soon to be eight locations would operate;exactly the same way. This will not only;bring her current locations up to date, but it will facilitate the future;expansion of her business.;She;would like to have the following;Say Cheese Website ? a new website for customers to;find menus, locations, directions, place orders, etc.;Say;Cheese Smart Phone App ? an app for customer to find;menus, locations, directions, place orders, etc.;Say;Cheese Ordering System? one web-based system to order all supplies;Say;Cheese Employee Review System ? with 10-15 employees per;location, it is now important to use the same tool to conduct performance;reviews for employees in a consistent manner;Your;team will need to craft a presentation that concisely addresses the work of a;business analyst;Understand Domain & Stakeholders;Requirements Planning & Elicitation;Validate Scope, Prioritize & Model;Requirements;Identify Options;Confirm Solution Solves the Business;Need;Supporting;on-going considerations;Plan for Change;Risk;Communication;Planning & Monitoring;Evaluation & Metrics;EACH GROUP WILL RECEIVE THEIR PROJECT;DURING CLASS.;Interactive Poster Session Guidelines*;The Interactive Poster Session is designed to allow;interactive presentations, allowing presenters maximum yet personal;interaction with many attendees at one time. Presenters will stand next;to their visual presentation as attendees stroll around the meeting room;searching for topics of interest. In order to attract attention;presenters need to have an exciting topic and a visually stimulating;presentation where organization and clarity are critical. The;presentation must catch attendees? eyes as they walk by and then be easily;conveyed in a short time. After that, a more formal, detailed;discussion can be conducted. The main goal for presenters is to;stimulate informed discussion of your topic.;On the night of the poster session, group members should;alternate between visiting other poster sessions and being present at their;own poster. The presenting group;should always have at least 1 group member at their own poster to introduce;their topic and answer questions.;Below are some guidelines to help you stimulate interest in;your topic and engage other attendees;1. The Visual Presentation;This is essentially your Issue Briefing in visual display on;two 3?x4? wide poster boards[1]. You want to make sure that your;presentation is easily readable from a short distance (about 4 feet) and that;it is eye-catching (use interesting visuals, large fonts for keywords;different colors for graphs/illustrations, etc.).;2. Size;The total size of your presentation must not exceed the two;3?x 4? display surfaces.;3. Handouts;Be sure to bring at least 20 copies of a one-page summary of;your project (these can be single-spaced and double sided) to hand out to;interested attendees.;4. Presenting;At least one group member MUST be present at your poster at;all times during the poster session. The purpose of the interactive;presentation is to encourage participation and discussion among;participants. Each group member should be capable of answering any;questions concerning the presentation.;Presenting groups should prepare 10 minutes of ?talking;points? addressing;?;What is the business need and who are the;stakeholders;?;Requirements management approach and method;of prioritization;?;Change management and communications plan;This will be a ?rolling presentation? in that you will make;this presentation several times as people come and go from your session (you;will make it at least once from start to finish, when I visit your;poster!). Your job is to make your project;interesting. Both team members must be;prepared to give this brief talk.;5. Some more helpful hints;In planning your presentation;draw a rough sketch of your presentation first. Remember the size should;be no larger than 3' by 4'. Graph paper and post-it notes may help you;visualize where the components will go.;Carefully edit your presentation;to reduce cluttering and improve readability. Make sure every item is;necessary.;Use blank spaces to highlight or;offset information. Place related materials such close together.;Space your information;proportionately. A good way is to divide your presentation either;horizontally or vertically into three or four sections, and place;materials within those sections.;Usually visual presentations are;put up with tacks. You may decide to place Velcro tabs on the back of;your presentation pieces and bring along a piece of 3' x 4' felt or;other cloth to which you attach your pieces. This can make a visually;more attractive presentation, and is easier to set up.;*These guidelines were borrowed and adapted;from Academy of Management website.;[1] Elmer's? White Foam Display Board, 36" x 48" can be;purchased at Staples for $17 each. Fall 2014 Poster Session RubricName;Grade;Dimensions of Poster Session;Excellent;A range;Good;B range;Needs Improvement;C range;Visually Related - Layout, visual;appeal, clarity, readability;Organization: Can the viewer easily find their way through your project?;Image Quality:Are the images imaginatively chosen;and do they convey your project in an informative manner?;?Words;Do the written words add to the;quality of the poster? Are statements;concise and informative?;Methodology;?Does the group use appropriate tools;and techniques their poster, and did they include samples from at least six of the areas below. More;than six samples are encouraged;o;Define the Business Need;o;Stakeholder;Analysis and Map;o;Communication;Plan;o;Elicitation;Steps Taken;o;Elicitation;Technique(s) used, illustrating the results;o;Key Requirements Collected, Organized and Prioritized;o;Specify and Model Requirements;o;Verify & Validate Requirements;o;Risks and Risk Response;o;Change Management Strategy;Intellectually Related: Quality, quantity, process, tools;Content: Does the group show excellent knowledge of subject;area? Are appropriate links to BA;process and tools?;Presentation:Is the formal talk clearly well rehearsed;and does it fit into 10-minute time limit?;Does the talk add to and develop understanding of the poster?;Summary sheet:Does the summary sheet logically;outline and concisely describe the most important dimensions of your project?;Question/Answer;Does;the group demonstrate a high level of understanding of the topic?;Can;all members respond to questions and expand upon points the audience finds;interesting?;="msonormal">


Paper#52885 | Written in 18-Jul-2015

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