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Devry BSOP326 week 2 checkpoint




Question;Question 1.1.(TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals?(Points: 2) CrosbyJuranDemingTaguchiQuestion 2.2.(TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories?(Points: 2) 4579Question 3.3.(TCO 4) Deming?s services were not requested in the United States until(Points: 2) 1960s.1970s.1980s.1990s.Question 4.4.(TCO 3) The Deming Prize was established in which of the following countries?(Points: 2) JapanGermanyThe United StatesSwedenQuestion 5.5.(TCO 3) The framework for companywide quality control in Japan is provided by _____.(Points: 2) the Shewhart Awardthe Grant Awardthe Deming Prizethe Baldrige AwardQuestion 6.6.(TCO 3) The original aim of ISO 9000 was to ensure that(Points: 2) a forum for information exchange was available.award products and services provided by registered organizations were consistently fit for their intended purpose.firms adopt quality-and productivity-improvement approaches.awareness of productivity and quality were promoted.Question 7.7.(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?(Points: 2) Philip B. CrosbyW. Edwards DemingKaoru IshikawaJoseph M. JuranQuestion 8.8.(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.(Points: 2) to help improve organizational performance practicesto facilitate communication and sharing of best practicesfor guiding organizational planning and opportunities for learningto encourage the use of quantitative analysis to improve qualityQuestion 9.9.(TCO 3) All of the following are true regarding ISO 9000 series, except _____.(Points: 2) ISO-certified organizations are assured of providing superior product qualitythe requirements provide a structure for a basic quality assurance systemthe standards describe processes affecting qualityindividual sites, not entire companies, must achieve registration individuallyQuestion 10.10.(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?(Points: 2) Several American automobile industry executivesThe American Society for Quality (ASQ)An act of CongressThe Baldrige Consulting GroupQuestion 11.11.(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.(Points: 2) inspecting 100% of outputreducing variationreducing customer complaintsseparating the planning and execution functionsQuestion 12.12.(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.(Points: 2) design engineersinspectorstop managementmaterial suppliersQuestion 13.13.(TCO 3) ISO 9001 provides specific requirements for _____.(Points: 2) terms and definitions useda quality management systemimproving qualityoutgoing quality levelsQuestion 14.14.TCO 3) The entity created under Public Law 100-107 is(Points: 2) Deming PrizeAmerican Society for Quality Control AwardMalcolm Baldrige National Quality AwardISO 9000 certification programQuestion 15.15.(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.(Points: 2) The Deming PrizeShingo Awardstate competitionsJuran PrizeQuestion 16.16.(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?(Points: 2) 1980198219871990Question 17.17.(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.(Points: 2) leadershipstrategic planningcustomer focusprocess focusQuestion 18.18.(TCO 4) Meeting quality goals during operations are which of the processes of Juran's Quality Trilogy?(Points: 2) Quality controlQuality designQuality improvementQuality planningQuestion 19.19.(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?(Points: 2) Crosby and DemingJuran and CrosbyCrosby and FeigenbaumDeming and JuranQuestion 20.20.(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.(Points: 2) Taguchi'sCrosby'sIshikawa'sShewhart'sQuestion 21.21.(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?(Points: 2) Inspection encourages quality production.Inspection can be used to ensure quality.Inspection should not be depended upon to improve quality.Inspection adds value to the product.Question 22.22.(TCO 3) Companies found that the real value is in the ______.(Points: 2) winning an awardprestigepreparationadvertisingQuestion 23.23.(TCO 4) Which of the following is not a part of the Deming?s approach?(Points: 2) Constancy of purposeRemoving barriersManagement by objectivesStop depending on inspectionQuestion 24.24.(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?(Points: 2) Upper management requires training and experience in managing for quality.Change can be accomplished within the organization's existing structure.Commitment by top management is a necessity.Employees need to know who uses their products.Question 25.25.(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.(Points: 2) automation, qualityquality, productivityinventory, qualityinspection, qualityQuestion 26.26.(TCO 4) The quality pioneer that espoused the idea of ?zero-defects management? is which of the following individuals?(Points: 2) Joseph M. JuranFrederick TaylorArmand FeigenbaumPhilip B. CrosbyQuestion 27.27.(TCO 4) Which of the following is the primary reason for Deming's position that slogans should be eliminated?(Points: 2) They create adversarial relationships.Slogans benefit customers more than workers.Not all workers can read the slogans.Slogans are costly to maintain and periodically update.Question 28.28.(TCO 3) ISO 9000 recertification is required every _____.(Points: 2) 3 years5 years7 years9 yearsQuestion 29.29.(TCO 3) ISO 9000 requires that organizations develop a _____.(Points: 2) governmentquality management systemretail approachserviceQuestion 30.30.(TCO 4) The Profound Knowledge system is attributed to which of the following?(Points: 2) Philip B. CrosbyW. Edwards DemingArmand FeigenbaumJoseph M. Juran


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