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NSDU 4949 test 4




Question;QUESTION 1;What is the first step in the feedback control system?;measuring performance in previous periods;comparing performance to standards;establishing standards of performance;establishing strategic objectives;5 points;QUESTION 2;???????? theory deals with employee's perception of;fairness.?;Expectancy;Equity;Need hierarchy;ERG;5 points;QUESTION 3;Pauline is an area manager at Ironman Gym. She anticipates;her area's needs and formulates a proposed budget every quarter. She then sends;this proposal to her manager. This is an example of;revenue budgeting;top-down budgeting;bottom-up budgeting;strategic budgeting;5 points;QUESTION 4;The removal of an unpleasant consequence following a desired;behavior is referred to as;?;punishment.;positive reinforcement;extinction;avoidance learning;5 points;QUESTION 5;Bruce publicly praises his employees when they have achieved;their goals. Bruce hopes this will increase the likelihood of goal achievement;in the future. This is an example of;avoidance learning.;extinction.;positive reinforcement;negative reinforcement.;5 points;QUESTION 6;Denise has a desire to influence others, be responsible for;them, and have authority over them. It can be described as her;?;need for power.;need for achievement.;need for affiliation.;need for success.;5 points;QUESTION 7;An advantage of the bottom-up budgeting process is;there is an emphasis on bureaucratic control;top managers are not involved in the process;lower level managers are more involved;top managers control the information flow;5 points;QUESTION 8;Samuel, a sales associate at an electronics store, learns;that his base pay is higher than any other sales associate in the store. He;justifies his higher salary to the idea that he must be a top sales associate;generating more revenue than anyone else. This example demonstrates which;method for reducing perceived inequity?;changing perceptions;changing an outcome;modifying work effort;changing the behavior of others;5 points;QUESTION 9;A high need for????_________??? is associated with;successful attainment of top levels in the organizational hierarchy, according;to McClelland.;?;power;achievement;success;affiliation;5 points;QUESTION 10;Which of these is a financial budget that estimates cash;flows on a daily basis or weekly basis to ensure that the company can meet its;obligations?;revenue budget;capital expense budget;budgeted income statement;cash budget;5 points;QUESTION 11;???????? indicators focus on production and;operating statistics.;Critical success;Potential for learning and growth;Business process;Performance measurement;5 points;QUESTION 12;Which of the following allows employees to see for;themselves the financial condition of the company?;activity based managment;open book management;private capital managment;economic value-added management;5 points;QUESTION 13;Alderfer referred to the needs for physical well being as?;needs.;existence;growth;physiological;relatedness;5 points;QUESTION 14;Theories that explain how employees select the behaviors;that allow them to meet their needs are known as;?;need hierarchy;reinforcement;content;process;5 points;QUESTION 15;Which of the following theories focuses on changing or;modifying employees' on-the-job behavior through the appropriate use of;immediate rewards and punishments?;Experiential learning theory;Process theory;Reinforcement theory;ERG theory;5 points;QUESTION 16;Daisy tried to apply the job characteristics model to her;workforce, but it only worked for some of her employees.? Which of the;following may be a reason why it did not work for everyone?;None?of her employees have high growth-needs.;Some of her employees have low affiliation needs.;Some of her employees are low in growth-need strength.;?;Some of her employees have a low need for power.;5 points;QUESTION 17;Which theory proposes that an individual?s motivation can;result not just from direct experience of rewards and punishments but also from;the person?s thoughts and beliefs and his or her observations of other people?s;behavior?;hierarchy of needs theory;experiential learning theory;social learning theory;reinforcement theory;5 points;QUESTION 18;According to Herzberg,?????_____________ is an example of a;hygiene factor.;being challenged;recognition;pay;achievement;5 points;QUESTION 19;All of the following are key steps of setting up feedback;control systems EXCEPT;getting employee opinions.;comparing performance to standards.;establishing standards.;making necessary corrections.;5 points;QUESTION 20;One of your fellow students is continually late to class.;The professor has tried numerous verbal warnings and recently took points away;from the student's grade. Based on the above, the professor's actions are;consistent with which of the following reinforcement techniques?;?;aAvoidance learning;positive reinforcement;negative reinforcement;punishment;5 points;QUESTION 21;Which motivation theory proposes that people are motivated;to satisfy needs?in sequence?;reinforcement theory;hierarchy of needs theory;sequential development theory;ERG theory;5 points;QUESTION 22;All of the following are major perspectives of the Balanced;Scorecard EXCEPT________________.;internal business processes;financial performance;competitors;customers;5 points;QUESTION 23;Nelson is motivated by a strong need for recognition and is;continually seeking credit for his contributions to the organization. According;to Maslow, Neil is motivated by which category of needs?;self-actualization;belongingness;physiological;esteem;5 points;QUESTION 24;Zachary, a manager at ExecuComp, receives quarterly reports;which track his department's production statistics.However, these reports lack;key information regarding reject rates. Which of the following components of;the control model need improvemet?;measuring actual performance;establishing standards;the SWOT analysis;the ability to take corrective action;5 points;QUESTION 25;The????????? ratio refers to the ability of the organization;to meet its current debt obligation.;liquidity;profitability;conversion;activiity;5 points;QUESTION 26;Madison has been assigned to work on the development of a;budget that plans future investments in major assets such as buildings and;heavy machinery. Madison is working on a(n)___________budget.;operating;capital;cash payment;expense;5 points;QUESTION 27;Karen is a first line supervisor at Wolfs, Inc. She wishes;to increase her employee's opportunities for growth and learning. Which of the;following techniques should she use?;continuous quality improvement;job rotation;job enrichment;job enlargement;5 points;QUESTION 28;Larry is looking for ways to increase the number of;different tasks that an employee performs without increasing task complexity.;He should try job;enrichment;simplification;enlargement;rotation;5 points;QUESTION 29;Which of the following theories places an emphasis on;behavior and its consequences?;?;Need hierarchy theory;Reinforcement;ERG;Equity;5 points;QUESTION 30;A recent study from the U.S. Department of Labor shows that;the top reason that people leave their jobs is because they;?;don?t like their boss.;don?t make enough money.;don?t feel appreciated.;don?t believe in what the organization stands for.;5 points;QUESTION 31;Ricky is a manager at InfoServices, where she rewards the;top sales employee every month by giving him or her a high-definition TV or PC.;This is an example of what employee motivation program?;?;Cafeteria benefit plan;Team based compensation;Pay for performance;Lifestyle award;5 points;QUESTION 32;Katie dislikes almost everything about her job. The only;reason she continues to work at Mace Autobody is the excellent benefits package;she receives. Katie is motivated by;extrinsic rewards.;expectancy.;intrinsic rewards.;self-actualization.;5 points;QUESTION 33;Which of the following is NOT a need proposed by Maslow in;his hierarchy of needs theory?;compensation needs;physiological needs;safety needs;esteem needs;5 points;QUESTION 34;Which term, in goal-setting theory, refers to the need to;make goals highly ambitious but achievable?;?;Goal specificity;Goal difficulty;Goal acceptance;Goal motivation;5 points;QUESTION 35;Focusing on how well resources and human capital are being;managed for the company?s future refers to which component of the balanced;scorecard?;competitors;costomer;financial;internal business processes;5 points;QUESTION 36;Kyle's work group consistently exceeds the goals the members;set for themselves some months ago. In an attempt to better motivate the group;Kyle thought it would be a good idea to set new goals. This is an example of;Kyle exercising control by;taking corrective action;comparing performance to standards;developing adequate measures of performance;All of the above are correct answers.;5 points;QUESTION 37;Highroller Casinos provides good salaries and benefits;including bonuses of up to 25 percent of annual salaries.? However, the company;has been criticized for not establishing an achievement or recognition program;for its employees. Which of the following best describes the company in terms;of the two-factor theory?;?;Good hygiene factors and inadequate motivators;Good motivators and inadequate hygiene factors;Inadequate hygiene factors and motivators;Good hygiene factors and motivators;5 points;QUESTION 38;One of your fellow team members at work is continually;disrupting the team's work with jokes and general horseplay. You hope that by;ignoring him he will stop this senseless behavior. You are attempting to use;which reinforcement tool?;?;positive reinforcement;avoidance learning;extinction;negative reinforcement;5 points;QUESTION 39;Stella, a systems manager for a large technology company;would like to get an understanding of her company?s financial position with;respect to assets and liabilities at the end of the fiscal year. Which;financial statement should she refer to?;balanced scorecard;balance sheet;income statement;retained earnings statement;5 points;QUESTION 40;The basic philosophy of control at Nutrients-For-You, Inc.;is based on the policies found in the employee handbook, as well as a;strict?lines of authority. This?is consistent with __________________.;hierarchical control;clan control;total quality management;bottom-up control


Paper#53316 | Written in 18-Jul-2015

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